The gentleman Zaldy that helped us with finding a home for our father was extremely helpful and…read moreknowledgeable you can see he has been in the industry for a while. listen to our likes and dislikes and provide us tours of facilities and was patient until we finally decided on a place. Very knowledgeable guy

This health care agency is top-of-the-line. They took care of my mother as good if not better than…read morei did. Sadly she passed but she was 100 years old!! The caregivers are patient, caring and efficient. They treat every patient like family. The home care people are licensed, certified and bonded. The owner, Zaldy Balanquit, makes sure that every detail is taken care of, for the family of the patient and the patient. I highly recommend this as a home care agency and a care facility.

The owner did call me today to try and understand what went wrong. I appreciate that very much and…read morehave decided we did have some communication issues, but nobody was ill intending. They were unable to care for my loved one and were working hard to try to make it work even though it wasn't the right fit. I may consider using this company in the future for needs that are better suited.

We couldn't be happier with BrightStar and their incredible staff. My Dad has Alzheimer's, and my…read moreMom is his primary caregiver. My Dad was becoming challenging to care for, and my Mom was getting tired. It was a difficult decision to bring care in since it's like bringing strangers into our home. However, BrightStar was on the recommendations page at San Diego Alzheimer's association, so we decided to give them a try. And we are happy we did, we have been blessed from the first minute. Olivia is our primary caregiver, and even though we have only had her come in for about six weeks, she is already part of the family. She is very attentive to my Dad, making sure his needs are met but staying firm when she needs too. He responds very well to her and enjoys her company. She does everything we've asked her to do and does it so well. Olivia is also there for my Mom providing emotional support and just plain friendship, which is so sweet it brings tears to my eyes. We have a second caregiver Rebecca when Olivia can't make it. She also fits right in as family, and we are delighted with her and her attentiveness to my Dad. Rebecca is also very supportive and friendly with my Mom. My mom feels very comfortable leaving the house while Olivia or Rebecca stays with my Dad, which is a big step when she thought she wouldn't want to leave him with a stranger. We also received a free visit from the nurse Alicia, and she is fabulous. She came at night when it was more convenient for us and stayed as long as we had questions...and we had a lot of them, and she had a lot of answers and ideas. She was so caring and focused on keeping my Dad healthy and happy while giving respite care to my Mom. Alicia came out a second time to teach my Mom how to help assist my Dad out of chairs without hurting herself in the process. Again she was such a tremendous help! Thank you, BrightStar, for bringing some much-needed relief!

Avocado Creek is a board & care facility. Our uncle suddenly became very ill & couldn't live…read moreindependently. We placed him in this home also with hospice care. The owner, Maya, takes great pride in the facility & the care of the residents. The employees are very kind & take excellent care of the people in the facility. It is very clean & they keep the people in there bathed & well fed. We looked at other facilities & none of them were as clean. We bought special things that my uncle liked to eat & they made sure to serve him whatever we brought for him. They really care about people in the home & were a great comfort to me & my husband. I highly recommend this facility!

In July of 2021, my 94 year old mom fell and broke her hip. She recovered well from her surgery,…read morethen was transferred to a skilled nursing facility in Escondido. When skilled nursing was ready to release her, my sister and I knew she would not be able to return home immediately and would need more care until she got stronger and more self sufficient. The staff at the skilled nursing facility gave us 5 Board & Care facilities in Escondido for us to visit so she could have the additional care she needed as she recovered. We spent the next few days visiting each facility and interviewing the owners of each of the 5 businesses. Avocado Creek was our first stop. Maya, the owner, spent time with us and explained how Board & Care worked; she answered all of our questions, proudly showed us around, talked about the current availability, and the approximate costs. The house was clean and the residents we saw that day appeared well cared for. My sister and I were both immediately impressed with Maya. She made us very comfortable. She appeared to be very caring and was not only understanding of our mom's needs but ours as well. Throughout that week, we went to each of the other 4 places that were recommenced to us. Each of the facilities had its own characteristics and all seemed to be able to care for our mom. But no one sounded as caring as Maya. So, after a brief discussion between the two of us, we put our mom at Avocado Creek. It was the best decision we could have made. Our mom was there for the first month and did great. The care and attention she received was wonderful. She was getting stronger and was pretty much healed from her fall. But our mom started to fail mentally. Maya and the staff were very attentive to all her needs as she became more and more confused and simple daily living tasks became harder for her. In early December she was diagnosed with Alzheimers. Maya, Marisa, Dana and Brenda cared for her like mom was part of their own family. My sister and I visited multiple times a week and could tell that our mom was being well cared for in every manner. We were so pleased that we chose Avocado Creek to care for her. Unfortunately, what we thought was going to be a one or two month recovery turned into the place our mom lived until the end of her life. My sister and I NEVER worried that she wasn't getting the attention she needed. As our mom got worse, Maya and her staff did everything imaginable to make her life as good as possible. There is nothing I can say to express our gratitude for all that Maya, Marisa, Dana and Brenda did for our mom right to the end. My sister and I were there on the afternoon in September that our mom passed away. That night was hard for us. Maya, Marisa and Dana, being such caring people, even gave us the emotional support we needed on that last night. I still stay in touch with Maya. I will occasionally stop by Avocado Creek just to say "Hi". There are always hugs and lots of catching up on current events in our lives. Losing my mom was one of the saddest days in my life. Having Maya and her staff care for her was one of the best decisions my sister and I ever made.

Very nice people, very dedicated to helping the elderly and the disabled with their day-to-day…read moreneeds.

Senior Helpers of Escondido is beyond exceptional. The owner, Cort, took extra time on the initial…read morecall with me to answer an exhaustive list of questions that I had about his services. Through that conversation, I felt that I could trust him and recommended his company to the family I work for for their mother's care. From there, he and his company consistently provided exemplary care and support. Thank you to Senior Helpers and Cort for making what can be a tough decision easy and smooth and for giving this family peace of mind that their mother is cared for by a capable staff.

I recommend Brent Kline, Chris Paley, and their Home Helpers Home Care team with my strongest…read morepossible recommendation. Let me tell you why. For several months my 83-year-old mom had been showing increasing signs of needing help to continue living alone in her San Diego home, help none of her kids could provide from our own homes thousands of miles away. Begrudgingly, she agreed in June 2016 to have me fly out and, with her, interview several in-home care agencies, including Brent and Chris. And even though she for the first time saw the value, she just wasn't willing to take action. But one day in September 2016 she was walking from her car to see her doctor, blanked out, and took a hard fall, suffering a mild brain injury. Ironically, I happened to be in town again for a conference, and so was able to spend the next five days with her, first at the hospital, and then beginning her recovery at home. One thing the doctors made clear was that Mom no longer should live alone, and during this acute period she should have someone in the home with her throughout the day, making sure in her weakened state that she would get plenty of rest and, above all, avoid another fall. So since I would have to leave after a few days, my brother made quick plans to fly out and replace me, who in turn would be replaced by my sister. Given our travel schedules, there would be a four-day gap between my departure and my brother's arrival. So based on the June interview and Brent's professional follow-up, I asked him if on short notice he could assemble a team to provide Mom with 14-hour-per-day care for just those four days. To my amazement and relief, he was. On the morning of my departure, Brent, Chris, and one of the three staff members who would provide this care for my mom came to her home, met with us, did a quick survey of how to best help her, and let me leave for the airport. And later that afternoon, when it came time for a shift change, Brent and Chris came back to the home to introduce the second staff member to my mom to ensure she understood and felt comfortable with the transition. Everything seemed to be smooth sailing. But that afternoon, my mom began manifesting new symptoms from her injury--a limp arm, slurred speech, and facial drooping. Prudently, the staff helper called Brent and Chris, who wisely decided the best course of action would be to call 911 and have my mom return to the emergency room for a fresh assessment. The hospital readmitted her, kept her two more nights, and then released her. But again, shortly after she was released and back home for a few hours, the neurological symptoms flared up again, and based on the metrics established by one of the doctors, back to the ER she went, once again being admitted to the hospital, this time for one night before they released her again. During all of this, Brent, Chris, and their team were absolutely fabulous in every way. They made the difficult but wise calls to return my mom to the hospital. They interfaced with the doctors and communicated to us kids the doctors' findings and instructions. They picked my mom up from the hospital when she was released and brought her home again. Without complaint they adjusted, readjusted, and readjusted again their staffs' schedules. And Brent and Chris personally disrupted their own schedules and that of their families in order to ensure help was available, no matter when or for what reason. In fact, they were so willing to set everything aside to help my mom that one night Chris even volunteered to step in and provide overnight care for my mom if the hospital released her in the early evening, since it would be too late to arrange for one of their staff members come on such short notice. As a business owner myself, I felt terrible for them, particularly because of the repeated disruptions of their plans, the massive amount of time personally given by Brent and Chris, and the fact that their staff were without billable hours they had been expecting when they agreed to help my mom. So I asked Brent if they would please bill us above and beyond the actual hours they had tallied during these four days so that the staff, as well as Brent and Chris, could be made whole. But they insisted that they would not bill us beyond the actual hours that everyone had served, and that Brent's and Chris's own time would be billed at the same rate as their staff's. So, in the end, the bill was just a small fraction of what we had been expecting, despite the fact that they all went to such heroic lengths to help my mom in a time a real need. What's more, Brent explained they shared my concern for the financial impact on their staff, and even though they would not be charging us for anything more than the hours actually served, Brent and Chris would be compensating their staff above and beyond the actual hours the staff had provided. So, as I began, I strongly recommend Brent, Chris, and their team.

I just simply love going to work.I enjoy all the new knowledge I get on a daily basis. Sincerely,…read moreAnnMarie Bellingham

I have been using Home Instead for months with great results. Alisha comes a few times a week to…read morehelp organize my medication, takes me for walks and gives me tips how too stay independent. An added bonus is she and the office team keep my family informed how I am doing.

Gregg and his team took really good care of my aunt in the last years of her life. They were always…read moreavailable 24 hrs a day

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

Well, the residents complain about the food ALOT! They also say it's expensive…read more The cool part is alot of the residents like me and my friend Tammy and her dog, Tafone. They come by and give food and medicine and hugs and pet Tafone. We do often clean up trash out front and we always pick up the . We're almost out of living across the street, so please be patient with us. Rick, Tammy and Tafone

Las Villas Del Norte is a truly beautiful community. The grounds are well maintained, the interiors…read moreare warm and inviting, and it feels peaceful the moment you walk in. What stands out most, though, is the staff. Everyone I encountered, from the caregivers to the leadership team, was kind, attentive, and genuinely engaged with the residents. It's clear there is a strong culture of compassion and professionalism here. As someone familiar with senior living communities, I was very impressed with the level of care, cleanliness, and overall atmosphere. Families looking for a welcoming and well-run environment for their loved one should definitely consider Las Villas Del Norte.

Beyond disappointing on the care Don't expect that they…read morewill follow through with your requests

We put my 99 year old mother in law into Annie's place several months ago. We had been getting up…read moreat all hours of the night and couldn't keep doing it. Annie's place has been a blessing. The owner and staff are marvelous. She gets lots of personal attention as it's a smaller facility. There's a lot of activity going on for a 99 year old. They had a musician come last week, and she was up dancing( w help of course). She needs assistance to walk anywhere, and they give it to her. She needs help in the bathroom and gets showers and is clean. She likes the food, it is fresh, prepared well, and full of natural and organic options. She loves it. It is very clean, and a very positive, loving environment. My wife and I highly recommend it for a loved one needing care and attention.