HIPPA goes right out the window at this place. Sitting in the waiting room I, and 5 other people…read morehear as well, about some poor guy named Pete (last name was spoke loud enough for all of us to hear), the procedure he had, and that he is calling in for more Vicodin. Yikes! This place is for cosmetic surgery, you think they would be more discreet.
I took my 80 yr old mother here to get her bottom eyelid fixed - it is folding in on itself and scratching her cornea, and her eye is constantly agitated and weepy. Blepharoplasty is the procedure, but don't worry, everyone in the waiting room heard what she was getting.
So my mother went to check in, sign papers, and get an overview of the procedure. I was holding her walker and purse and went to go back with her, but nurser Ratchet stopped me and took her purse and shut the door on my face. Well Nurse Ratchet, good thing you don't speak w/ any privacy in mind, because I just stood on the other side of the door and heard everything,.
Next, my 80 yr old mother, did I mention she is 80? We came in with a walker, and I asked if they had a wheel chair to get her out to the car after surgery, since we were on the 3rd floor, and even though parked in Handicap, it was a good distance away. Well, Nurse Ratchet said "Yes we have a hair, but we'll see if she'll need it on the way out" Yes, she'll need it, she needed a walker on the way in because she has a broken foot.
I have to say the Nurses in Pre-OP really saved the rating for this place, they were very friendly and helpful. Easing my mother's anxiety and going thru the post-OP care very carefully. They even offered to wheel my mother down to the car, and sent me 5 minutes first so I could get it semi-warmed up in the 5 degree weather.
The next day, the surgical nurses called on my mom to see how she was doing, and the Dr. sent her flowers. Now that's customer service. This place would've gotten more stars if it wasn't for the horrible service we recerived when we frist got there. They need to realize that the person sitting at the front desk is your first, and real, opportunity to make a great first impression,