I called to make an appt. for our ailing, sick cat (we had been to Alpha with her a few times before)... and a really nasty supervisor/receptionist named Cindy came on the phone, and said to me: "looks like you went someplace else with her last time; because we had to transfer all of her records.to another vet..".. I had agreed and then advised her that at that time when we had called to request her records; we had actually had no choice that day but to take our cat to another vet (it was only ONE other time); because our car had actually broken down on the day of her illness (she has bad hyperthyroidism) : So, my Mother was kind enough to end up taking us to her local vet nearby.. The receptionist then suddenly interrupted me in mid- conversation,and said very coldly to me: " I don't have time for all of this; I am way too busy right now.!.".(.then, continued on with this, even more insulting ): ...... "why don't you just take your cat back to where you took it the last time?" I sat there in disbelief; but then was so "Pi---ssed" (!!) and insulted at this lady's total lack of concern, lack of common courtesy, and obvious totally rudeness ..... (!!))....
. SO, I advised her that we would certainly do that then! and, SO, ( happy ending ) we are NOW gladly taking her to "Glen Manor Vet" (Dr.Philip Roering, DVM)..who the very best vet EVER !
So "lady" from Alpha (if you can call her that)..and Alpha Vet .... soooo glad you advised us to go elsewhere.... I only hope for other's sake that they will read this first .. and decide ALSO to go elsewhere fast ; because to us that is truly disgusting thing that Alpha hires people like this; and who feel that they have the right (and nerve) to talk to (or at; in this case) their clients in this very rude and unprofessional, hurtful manner. :-O read more