I had "inherited" Dr. Taylor via a previous obgyn that had left her practice who was an amazing person and doctor. I moved over to Dr. Taylor and saw her for my annual appts. I am aware that she moved her office but had not been to the new one until today. My GPS was not providing correct driving instructions and kept driving me in circles; literally. Exhausted, I called the office and told the person who answered the phone that I could not find their location. I was very frustrated, upset, and was at that point late for my appt. The girl who answered the phone told me to calm down. Yes. She. Did. I replied that "No, I won't calm down" and you should not be telling me to calm down! At this point I was frustrated with her lack of effort to help me, but also bewildered at her lack of understanding.
She then hung up on me. Yep..she did.
I arrived at the office of my own efforts and walked up to the front desk. Dr. Taylor came out at that moment (assumed that the desk person informed her of our interaction in advance) and I asked "Who was the person who just hung up on me?" The person closest to the phone said it was her. I asked her why did you do that? and she replied 'You were cursing me out!" I told her that I DID NOT SAY 1 CURSE WORD TO HER. "I was frustrated because I could not find the office!" She then said "It was your tone" "Oh, so I didn't curse you out?" Dr. Taylor then said "You need to calm down". I said No, I do not need to calm down! "She is a liar." I then told Dr. Taylor that I had trouble finding the office and she said "No one else has had trouble findIng it". REALLY? I don't care about anybody else, I care about me finding it! So should you!
It was obvious that Dr. Taylor believed this person that I was cursing her employee out and that I should not be upset that I drove around for 20 mins in circles not being able to find her location. SMH
The bottom line is this:
Dr. Taylor has made comments to me about my health choices and I'll just say that she was menacing and manipulative. Secondly, this person who answered the phone is in a customer facing role, and should not be in this role. She has no business answering the phones if she can't handle stressful situations/clients. I have had helpful, supportive interactions there from others at the front desk, nurses, etc. in the past but today was the worst.
Lastly, this person LIED and said that I had cursed her out. Uhm, No, I did not. It appears she is trying to justify hanging up on me.
I am no longer a patient here and have known that I needed to find a new gynecologist for quite some time.
Take away:
If this desk person would lie about the nature of our conversation, what else would she lie about? Don't expose yourself to this unprofessional practice. Not all of the girls behind the desk are contributors to the chaos. Just this Doctor (who apparently defended her behavior) and one of the girls up front. If you go here, it's just a matter of time before you too experience some of this.
You have been warned. read more