Chavo was very helpful. Communication other than Chavo could have been better. Chavo is still answering phone calls, emails and texts. If all employees were as great as him it would have been excellent. read more

This company is absolutely horrible. We moved into a new home and the pool cover was previously installed by Aloha pools. After multiple calls for the repair of our pool cover we were told that we live too far and so our appointment had to be scheduled three weeks out. The day of the scheduled appointment which was right before the Fourth of July holiday a representative called to cancel and the appointment was rescheduled for two more weeks out. As of today no call from the company no repair nothing. I am unsure what their correspondence was like at the time of the install but their customer service with Repair has been horrendous. read more

for the most part they were good, I basically replace a 18 x 36 above ground after my house burnt down, the hole was already there, because half of my above ground was in ground. I ordered in March 2016, we had lots of rain and our water table is high so my pool was a nightmare. They like drilled like 7 wells around my pool just to keep the ground water out so they could complete. I did not get in my pool that year until August. I has been awesome though. I started out with a salt system, but could not use, because the water would get so hot, I would waste and loose my salt. I have a dedicated well just for the pool to add 50 degree well water. Now i just float a chlorine dispenser which works ok. I sure loved that salt system though it mad the water so soft. Now I am wondering if my french drains are working properly, I have left a couple of msg with Renae with no response. Otherwise very low maintenance pool. I forgot to mention that it is a 18 x 26 oval with FG steps. I have a impervious cover, custom and the water is crystal clear in May when I remove the cover. Water chemistry very easy to maintain. I did have sand filter issues 2 yrs ago, the way they plumbed the filter had to be completely redone so I could change the sand. Just added 2 unions just to get the top off. Didn't have liner issues, but I added liner lock completely around just to ease my mind. Thanks Aloha. I have pics on my phone, but not this computer. read more

Aloha has been very helpful and will check your water sample for free.

The pool looks awesome but wasn't happy with the clean up.They left my yard in a total mess but the crew and sales people are great to deal with. Jeff Jones keep me updated the whole time they were working on the pool read more

Aloha pools in Jonesboro, Arkansas, did a great job finding and fixing my leak! Thank you so much! They kept me informed of the progress with text and photos! read more

It was pretty simple. Told the guy what I wanted and worked out a deal. This was the best of 3 quotes I had acquired from other companies. There was a slight rain delay in getting started but obviously not their fault (the communication about not coming out to start digging could have been better but it wasn't a huge deal). The workers were really nice and on point and Chaco was really knowledgeable about the build, the pump/filter and answered any questions I had. The thing went up pretty quick! We have been enjoying the pool all Spring and Summer with many compliments about how good it looks.......I did have an issue with the pump/filter where it completely stopped working. I called them up and immediately put me on the next available service slot. I'm hoping that goes as smooth as the install did. read more

Horrible communication , many texts and calls went unanswered. Even the owner would ignore questions and act like he didn't see it. So many issues involving pouring concrete twice both times in the rain, saying they would do things and then we had to remind them they had promised to do it in writing (like a put a fence back up). Even then I had to pay people to do it after they did a bad job. Left concrete rocks and rebar in the pool for two weeks, so that was stressful hoping it didn't tear a hole in the liner. The main issue was without telling us it would be needed, they told us we would have to pay for dirt that had already been delivered and in place to build up our pool. Then we were told they wouldn't fix the slope (pretty steep) for us to hire a landscaper. Got qoutes from 10 landscapers and they all kinda laughed at how bad it was (even Aloha employees did) and was told it probably needed a retaining wall built or more dirt brought in and to remove my neighbors fence and build it up (as the dirt was damaging the fence from sliding down- and I had already had to replace one fence panel out of my own pocket due to an employee hitting it and it being damaged). Basically called a liar a few times, luckily I have most of the texts proving what I said and what I was told. They would then say oh that was a mistake and yeah i feel bad for not telling you that. Too many headaches. Pay the extra money and go somewhere else. read more