David had originally solicited business I had with him, calling me out of the blue, not sure how he…read moreobtained my number, but it's 2025 so I know most companies are connected. He was friendly, but I started off declining having insurance with him for that time being, and he stayed in touch over several months. Eventually after maybe a half year, I decided to go with him due to my higher premiums, and he did give me insurance that was more affordable, but only marginally.
Here are the issues I had with David:
Eventually the premiums started to rise, a lot... Also I was getting tired of being on the phone with his assistant, Nicole, for 10+ minutes for something that should only take maybe 2-3 minutes. She is extremely slow, and also gives me bad information. She had flip flopped on what premiums should be on one particular phone call, then later I found out the premium SKYROCKETED. I had to call to figure that out, can't remember the issue, but fact is the assistant made that error, and neither of them caught it, only I did via emails and had to call to get that figured out. Last issue I will outline is under David, I am able to choose what insurance carrier to use, and at one point we changed carriers to lower the premium. A few months later, I got a bill from Progressive(we changed FROM progressive to another carrier). I didn't think much about it, just thought maybe it was an error and would be figured out by my agent. Maybe a couple months later, I was in collections from Progressive, so I had to call David to figure out what happened, and really he wasn't able to get that waived or anything, it was left in my hands! This should have been figured out by David and his office, this is why I decided to rely on an agent, but they failed on this front. I now have a big notch on my credit score(I admit partially I'm at fault, but I wouldn't be in this situation had they done their part during the change), and I have what I think are higher premiums than should have. On top of all this, I seem to have to call every time my insurance is renewed, in order for them to send me an email or paper mail of my insurance cards. So after all this, I am on my way out. I will say: if David had a better assistant, probably half or more of the issues would be solved.