The Carrie Bradshaw Agency is awesome! Carrie was very attentive to my insurance needs and didn't…read morepressure me into purchasing policies I didn't need. Her office was well maintained and her staff was very courteous! I would recommend giving her a call if you want a good agent who not only has great rates but OUTSTANDING customer service as well.

Customer service need major improvement, I've been with this agency for over 15+years. I didn't…read morepick them by chose . The agency I was with the guy retired & turned his business over to Drew Fincher. Ive been with State Farm for 35+ years. I was working with Rolando he was excellent but he left agency. I don't call often but the couple of time I have called to speak to Drew Fincher Never get a call back. I've left messages No return call back. I called re:increase in policy. Didn't get lady name I spoke to she was very Disrespectful ! She explained why I had an increase. Which I wasn't aware...So I cut her off..She asked me to be quiet while she explained. I did as she said...I started checking App & bank account. She kept talking & repeating herself I then asked her to Please be quiet as I did my research. She yelled at me stating I was being rude? And hung up on me! I was Never rude to her ! She showed No Patience!! She was trying to get me off the phone as I was trying to ask her to wait. Because I was trying to resolve situation without having to call back!!! After being hung up on..I called back several times& was sent to voicemail. I texted to speak to another agent or Drew Fincher . No One returned my call. I will not be treated like that ... hanging up on a customer is INSANE!!!! I never curse, yell, called her out her name nor was I disrespectful! If the calls are being recorded Drew need to go & listen...I'm taking my business elsewhere!! Thank you Drew Fincher!

I have had an account with Drew for many years. I would never recommend him to anyone! He does not…read morehave his customers best interest nor is he responsive in emails or phone calls. I cancelled my policy back in April and went to his office to sign the proper documentation however I am still getting bills in the mail saying my policy is still active. In March my bank called me because there was a fraudulent charge on my account that my bank flagged. Apparently his office was attempting to withdraw from my account twice in the Month of March which prompted me to change insurance companies. Since then I have attempted to email, call and have physically gone to his office on 4 different occasions to resolve the matter and to disputes the charges all in which he was not there or unavailable. He is the epitome of corporate greed.

Easy to work with and professional, thank you Jay! Will be referring friends and familyread more

Absolutely HORRIBLE customer service ! We have filed complaint with Allstate and the insurance…read morecommissioners . we are actually changing agents. Beware of this office .

I have had insurance with Harold Mitchell for more than 25yrs. He has been very diligent in…read morekeeping me updated on everything that he feels that my husband and I need to know. I appreciate him for looking out for us.

Great experience with this agent. He was extremely professional and caring when going over my…read moreinsurance needs. Very honest and upfront. I like people who are honest and caring. I will be sure to tell my other friends and family about him.

Velox Insurance agent was personally and willing to help out with any questions or concerns I had…read more She compare quotes for me giving me options to choose from with a price that work for me.

Great service. I called a couple days ago to talk to my agent to see if there was a way to get my…read moreinsurance rates lower. Yadira helped me out a lot by finding another company for me with an extremely low rate. I was very pleased by far the best experience I've had with this company.

I can't say enough good things about the folks at Vickery. We have every possible policy with…read morethem. Auto, home and life. I had my auto and home insurance with American Family through Tiffany Flores because she was able to quote me a less expensive policy. Within two months, that crashed and burned, but that's for another review. I've turned to Vickery in now TWO unfortunate insurance situations caused by the Flores agency, and they've taken care of me quickly and easily. Once I discovered my home policy had been canceled (only notice was a refund check), Jan Oliver at Vickery stayed late on a Friday so that I didn't go into the weekend without coverage. They can shop so many different companies to get you the best deal. It may not be the cheapest out there, but it's worth the extra $50/month I'm paying on my home policy to have open communication with my agency. If a payment somehow goes unpaid, they will at least call me and alert me instead of letting my insurance lapse. I appreciate the genuine care they have for their customers. We have our life insurance with Josh Hinton. He is proactive and responsive. I have called him many times with questions. Bottom line is that the people at Vickery treat you like family, and that's so important when it comes to protecting your most important assets.

My experience with the Bornelus Agency was great. Keline was very responsive and professional.read more

Zach Cravens is an awesome State Farm agent in Decatur and definitely shows his knowledge in your…read moreinsurance needs. Definitely would recommend him and his agency to all your family & friends!