Unfortunately, I am looking for a new agency this year. I bought my Travelers Insurance…read morehome/auto/umbrella policies here since 2020, but I will not return. My homeowners premiums increased in 2025 by 40% with no explanation or concern from Atlas. In July of 2025 I received a notice letter from Travelers notifying me that my homeowners policy would renew in August 2025, but the deductible for hail/storm damage claims was increasing to $2,500.00. Presumably this was due to hail damage roof claims in my area. The next month I became aware of hail damage to my roof and filed my first ever homeowners claim. Travelers denied the claim due to "wear and tear" ignoring photographs of hail damage. Travelers has now denied my appeal of the claim even with a public adjuster and an independent report showing multiple areas of hail damage. Several other homes in my neighborhood have had recent roof replacements due to hail damage. Other companies covered those claims on roofs the same are as mine. At the follow-up inspection for my claim appeal, the adjuster said he would "try to get it right this time" to get my claim approved. It was promptly denied again claiming vague "wear and tear" excuses. From my work expertise in the insurance industry, I know that brokers/agents can assist with claims if they want to help and keep your business. Atlas Insurance has taken no action to assist with this claim or support me in any way. They just assume they will continue to get my business and couldn't care less about my claim when I actually need coverage. Because I filed this valid claim that was denied in bad faith by Travelers, I will now be required to replace my roof out of pocket before I can change insurance carriers (and brokers) later this year. I have also never received some of the policy premium discounts that I was promised when I signed up with Atlas in 2020. Hopefully other people have experienced better treatment and service from Atlas and Travelers.

I am very loyal and do not change insurance companies very easily. However, I am loyal to those…read morewho are loyal to me and when I came to realize that my previous insurance provider did not have my best interest at heart I began my search. Eddie Penagos earned my trust and my loyalty. I have better coverage at a rate that is consistent with product quality. See if you agree in your own case.

AWesome service!!! these guys are the best friendly answered al my questions and beyond top notch…read morecustomer service.

This agency provides very responsive and professional service at a very competitive price…read more I changed from Farm Bureau to State Farm in February of 2020 after a 34 year relationship with my previous agent and could not be happier.

Awesome customer service and great agents! Alfa cares about its customers and will go above and…read morebeyond!

From the owner: Alfa's mission To our family of customers, we are committed to excellence, integrity and exceeding…read morecustomer expectations in both sales and service by providing profitable multi-line insurance and other financial services.Alfa's vision Alfa™ will focus on effective use of technology to enhance the productivity of our people and increase our knowledge of, and service to, our customers, while investing resources in product and geographic expansion.Alfa's history As an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946 to provide quality fire insurance to federation members, who were primarily farmers. John Tucker Harris, a prominent Lee County farmer and past president of the Lee County farm organization, sent in the first pre-insurance application. Since then, Alfa™ has grown to offer an excellent array of insurance coverages including life, property and automobile to its clients and has also become known for superior customer service. Alfa™ and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states.

If you are looking for a friendly, competent, friendly office, then this is the office for you!…read moreGive this office a call for a free quote! Everyone in this office is very knowledgeable. Jackie has been an agent for 30 years and Violet has been an agent for almost 35 years. So they definitely know what they are doing!!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: GA-423353, AL-3001384147, SC-6760498, TN-2307867

We have our home and auto insurance with Lauren and we could not be happier! Her office staff are…read morevery courteous and are ALWAYS quick to respond to questions and concerns. I have added several vehicles to my policy since we have been with Lauren Bain's office and Caylee (a representative in her office) has always answered my emails or returned my phone calls within a matter of hours. Service like this is very hard to find nowadays and I would HIGHLY recommend Lauren Bain to anyone who is looking for a new insurance agent in the Northwest Georgia / Chattanooga, TN area!