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Allstate Insurance: David Kim

5.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

Services - Allstate Insurance: David Kim

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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12 years ago

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If I could give zero stars, I would…read more After 18 years of loyalty to Progressive Insurance, I am finally done. Instead of my rates going down, they continue to go up, and the entire experience has gone downhill. The adjusters are dishonest, inexperienced, and do not communicate. Because of constant miscommunication and lack of professionalism, nothing gets resolved properly. Customer service, adjusters, and even supervisors are rude, dismissive, and clearly do not care about losing long-term customers.I've been a loyal customer who stayed with the same company for nearly two decades, and this is how that loyalty is treated. They do not deserve my business anymore, and I am officially taking my coverage elsewhere.I do NOT recommend Progressive to anyone. Don't waste your time or money. This is coming from someone who truly believed in staying loyal to one company for a long time but loyalty means nothing to them.

Nice Service, I recently needed Car insurance for my new car and after doing all the research I got…read moremy policy through Progressive Insurance. The whole reason I ended up with this insurance company among many other options was the amazing agent I worked with, Sue. She was very professional, responsive, friendly and overall she was amazing to work with. She was the first one to call me when I submitted a few quotes and she followed up the next day as I told them that I needed to finalize it within 2 days. While I got a good rate from Sue, at one point I received slightly cheaper options from one of the other companies, I was busy at work, so I thought, you know what it is worth paying the extra as I trusted that she will deliver it on time, I appreciate the personal service and I can cross out one more thing from my to do list. Overall I highly recommend Sue and this branch of Progressive and I will definitely go back to them for my future needs! Thank you Sue

Neil McKinnon - State Farm Insurance Agent - State Farm Logo

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This agency, specifically my agent Neil McKinnon, failed completely in communication, advocacy, and…read morebasic responsibility to a long-time client. I did not find out that my auto policy was being non-renewed because Neil McKinnon called me, explained the situation, or attempted to intervene with underwriting. I found out by accident, when I called State Farm to make a routine change to my policy. Only then was I informed that underwriting had already decided to drop me. What makes this unacceptable is that my agent knew about the non-renewal for an entire day and made no effort to contact me, no effort to proactively call underwriting, and no effort to "go to bat" for a client he had represented for years. Silence was the default. This was not a short-term or low-value relationship. I had been with this agency for several years, insured my home as well as my vehicles, and at one point had six cars insured covering five drivers. Over the course of all of that exposure, there was only one accident, on October 30th, involving our daughter, who is no longer on my policy and has her own insurance. That context apparently didn't matter. Communication during that accident claim was already poor, slow responses, little guidance, and no sense that anyone was actively managing the situation. The non-renewal experience confirmed that this lack of communication is a pattern, not an exception. To make matters worse, the stated reason for the non-renewal was repeated use of roadside assistance, a coverage I paid extra for, without any warning that using it could be treated as an underwriting strike. If that had ever been disclosed, I would have removed the coverage immediately. Instead, I was quietly flagged and dropped. The final insult was receiving emails asking for five-star Google and Yelp reviews while all of this was happening. If you're considering this agency, understand this clearly: you may be sold coverages without being told the real consequences of using them, and if underwriting decides to drop you, do not expect proactive communication or meaningful advocacy from your agent. I certainly didn't get it. This experience completely destroyed my trust in both the agent and the agency.

Neil is rhe best !! He went out of his way to be sure I was taken care of during a real busy tuff…read moretime in my life. Wish I had his patience... amazing !! Not to mention excellent quote, much less expensive then I was paying!! Give him a call & make sure you save his number!!

Allstate Insurance: David Kim - homeinsurance - Updated May 2026

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