Excellent removal services, Grace shifted my things from Brisbane to Melbourne. Everything as…read morepromised. In fact I did not buy any insurance. Goods are in the same conditions before packing when they delivered. On time and very courteous team. Even though their quotations were not the cheapest but ultimately considering damages, troubles and losses, it becomes cheapest when consider total situations

From the owner: Grace Removals is Australia's leading home and furniture removals company, providing complete…read morerelocation services to local, interstate and international locations. From packing boxes to moving your beloved pet, we provide a full relocation service.

We recently moved to the USA from Australia. We researched and found a moving company (OSS World…read moreWide Movers) to transport all of our belongings from Australia to the USA. We left Australia on 21st of April 2025. We read all of the terms and conditions before we accepted any quotes from them and agreed to a price ($5,738.00). This price included door-to-door transport of over 50 boxes. Our belongings were picked up by OSS World Wide Movers on 7th of April 2025. We were told many times that the price was based on volume of items and were never told that weight of items was a factor. We were extremely careful about what we packed in the boxes. We obviously wanted to pack items that were not replaceable once we moved to the USA. Personal items and memory items cannot be replaced. We did not pack any furniture but did pack kitchen items such as pots and pans, and plates, bowls etc. We packed books in smaller boxes to make sure they were not too heavy to carry. We purchased two types of boxes from OSS World Wide Movers and we only used these boxes. Books and heavier items went into smaller boxes. We were assigned a 'Relocation Consultant' by OSS (Jacinta McEniry) and my wife asked her many times about the weight of the boxes and my wife was told that as long as the moving guys can pick up the boxes, they were fine. At no time were we told that the was a weight limit or that extra changes would occur at any time in regards to weight. We are now in the USA and have finally been informed that our boxes have made it to the USA and are in New York at a storage facility. We live in Tennessee. 900+ miles from New York. Schumacher Cargo Logistics is the name of the company that has our belongings. They sent us a bill on September 10th 2025 for $1,776.00 USD ($2,658.84 AUD) because of excessive weight of our belongings. This of course came as a complete surprise to us because we paid for door-to-door service from Australia to Tennessee, USA and were never once told that there was a weight limit on our goods. We contacted OSS World Wide Movers and after not receiving an answer from them for a couple of days we finally received an email to tell us that our matter was being reviewed by the management at OSS World Wide Movers. We did not hear from them again for another couple of days and after calling them, leaving messages and then finally getting the permission to speak to the manager of the company, Chris Farley, he told us that he would look into it but we would still have to pay the bill for the release of our belongings. He said that they don't normally worry about weight limits at their end but sometimes their associates in the USA add extra charges for haulage. I told him that this was not part of the quote and that I expected 'door-to-door' delivery as was agreed upon. He said he would look into it but ultimately, he wouldn't do much about it because the charge was from an American company, not OSS World Wide Movers. I reiterated that we would not pay the extra amount that we are now being asked for by Schumacher Cargo Logistics and that I expected OSS World Wide Movers to cover this charge and delivery our belongings. I re-read all of the terms and conditions, contracts and quotes that we have and there is no mention of extra charges for weight or even any mention of weight of boxes. Every conversation we have had with 'Relocation Consultant' by OSS was only in regards to volume of the boxes, never the weight of the boxes. I would STRONGLY, STRONGLY recommend staying away from OSS!!! Do not trust them. They lie and hold your belongings ransom and demand money at the other end which you are not told about in the original quote. We had a terrible, terrible experience and would never use them again. I cannot stress enough that they are not an honest company. DO NOT TRUST THEM!!

From the owner: International Relocation and Removals Shipping Personal…read moreEffects Overseas Moving People and Pets Overseas

We used Grace removals for our move from the Gold Coast Australia to Houston Texas in November…read more2014. The manager, Matthew Ferrari came to our house to give a quote. He assured us that our own container would be placed outside our house and our furniture would be packed straight into it and not moved again till it was unpacked in Houston. On the day of the move a truck arrived with 2 guys. I asked where the container was and was told it wasn't coming because it was broken and they were waiting for a part. I phoned Matthew Ferrari who stated that he "meant" to call me. I told him that the reason we went with them was so there would be no "double"moving of the furniture as there is more chance of damage. He told me that when it was packed into our own container at his facility he would email a photograph of our stuff in the container. That never happened. On arrival in Houston numerous items were broken due to the way they were packed. I expect some breakages, but when sentimental items are broken due to negligence, IE antique marble chess pieces all wrapped together in paper causing 6 pieces to break, it's upsetting. Packing tape was placed straight on to furniture so when unwrapped it peeled the paint and laminate from some pieces. We were insured but didn't get the full value of the broken items. It's funny when you point out expensive items to the removalists and then find at the other end that they are not packed properly, and your cheap items are wrapped like the crown jewels. We are now all unpacked and in our house in Houston. As the weeks go by we are discovering things missing. I find it odd that all the boxes on the invoice list were accounted for on arrival but things were missing from the boxes. After the above we would not use them again.

From the owner: Grace Removals is Australia's leading home and furniture removals company, providing complete…read morerelocation services to local, interstate and international locations. From packing boxes to moving your beloved pet, we provide a full relocation service.