Note: After writing this, I cooled off a bit, and toned it down. Sorry if it's a bit wordy; I…read morewanted to give you all the facts.
We had a horrible experience with Chad Dannecker and his office, and absolutely DO NOT RECOMMEND you go through them for anything. Chad is unprofessional, dishonest, and injects his abrasive personality and insecurities into situations where they do not belong.
First off: We worked with Realtor Stacy Otto, and she was wonderful - I recommend her without reservation. She helped us find our new place, and was available, personable, and professional. She is an independent realtor, and only sometimes works with Chad's office - as long as you're not looking at one of Chad's listings, I recommend you go through her!
BOTTOM LINE UP FRONT: We agreed to all the terms of the contract with the owner, but Chad refused to make corrections that all parties had agreed to. He then LIED to us and to the owner, telling us that our verbal agreement served as an addendum to the contract, and we didn't need to put it in writing. Not true, Chad. It's not Chad's business what's in the contract; his job is merely to broker the deal. Chad's attitude screams, "I can't be bothered with this; it's not worth my valuable time." Well, Chad, if you can't be bothered with the details of our deal, why should anyone else trust you with the details of their interests? I hope that after reading this, potential clients will save themselves the headache and seek their real estate expertise elsewhere.
DETAILS: After Stacy helped us find the perfect place, she negotiated terms with the owner, and we arrived at an agreement. Chad was the listing agent for the property, so we had to go through him for the signing. His assistant, Lauryn, prepared the contract, and I asked her to correct one clause which was missing some key language - a change that the owner had already agreed to - which was the only remaining issue, and that we would sign the contract the moment it was updated. There followed several emails back and forth between me and Lauryn, in which she tried to convince me that I didn't need to have the contract updated, as the owner and I had already verbally agreed to these terms. I pointed out to her the paragraph in the contract that specifically states that any prior agreements between parties that are not explicitly included in the contract are null and void.
I got an email directly from Chad, which read: "Take it or leave it. [Owner] gave his word, if you don't think it means anything then it's probably not a good fit." Further down the email, I saw that Lauryn commented to Chad "This guy..." referring to me. She was probably a bit frustrated at me asking her to DO HER JOB and update the contract - I can't understand the lack of professionalism that caused Chad to include her rude comment in correspondence with me.
I called the owner to ensure that we were all on the same page; he said he'd agreed to the change, and he asked me to have Chad update the contract. I contacted Chad's office (through Stacy, who remained professional and helpful) to direct them to make the change that BOTH PARTIES AGREED TO, and I received a response that Chad refused to make the correction. Apparently, Chad's reluctance to make the change was because he couldn't be troubled to "waste any more of his valuable time" making corrections to contracts. He's just too good to be bothered with such mundane issues, it seems.
Chad then convinced the owner that 1) the change didn't need to be made, as our verbal agreement was sufficient, and 2) if I'm the sort of person who's so insistent about small details, then I'm likely not the sort of person they should deal with in the first place.
ON THE FIRST POINT, CHAD LIED. According to the contract, "All understandings between the parties are incorporated in this Agreement. Its terms are intended by the parties as a final, complete and exclusive expression of their Agreement with respect to its subject matter, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement." In English, this means that any agreement not specifically written into the contract DOES NOT EXIST. Chad's statement that our oral agreement to the terms is sufficient, is a plain-out lie.
On the second point, CHAD'S UNPROFESSIONALISM IS A HANDICAP TO HIS BUSINESS. His job is to connect two parties of real estate transactions, and to smooth over any differences they may have, in order to facilitate a deal. Chad did the opposite. He had two parties who agreed to all terms of the contract - all Chad had to do was make the requested changes (which would take about five minutes of his assistant's time) and collect his commission. Instead, his ego (and his inability to admit that he was initially wrong) derailed an agreement between two reasonable parties.
AVOID DEALING WITH CHAD DANNECKER. He's just not worth the trouble.