The two stars on here are for the injection nurses (specifically Sweet Pea). They are wonderful,…read moretook the time to explain things, and knew what was going on with my medical plan. Otherwise I would be giving this place 0 stars. Staff regularly called me by the incorrect gender, did not seem to know that I had been there before, and regularly forgot to call me back about things. The absolute worst was the billing department. Incorrect charges, lack of receipts, unwilling to respond to requests for billing explanations-- they have me questioning whether I should report them to the AG. I would not recommend anyone go here unless you have the time to be your own accounting office and lawyer. If you don't, prepare to be charged hundreds of dollars with no explanation.

I love my Dr there as she is very thorough and her staff sweet and caring. The only downside is…read morethat it is almost thirty minutes away from the other side of town where I live but Dr Jennifer Gardner is one of the best doctors I have found in the treatments she provides and the urgency to find out the best way to go to help me!!

Bottom line: they are amazing and I've only had great experiences with Kat…read more I can't talk about the doctors, but the care I've received with the nurse practitioner, Kat, is top notch. I have felt welcome and listened to by both her, all the nurses, and the office staff every time I visit. Perviously I had been going to an allergist in the suburbs where there was a lot of finger pointing for symptoms. For example, tonsil stones were blamed on my teeth (it definitely wasn't my teeth) and I was told to talk to my dentist. However, at MASA Kat looked at the same symptoms and said things that made sense. She listens and then explains how weird symptoms actually are connected back to other things you are experiencing. To be honest, going here has restored my faith in the PRACTICE of medicine. I recommend MASA and Kat specifically for anyone looking for an allergist in the Bloomington-Normal area.

They were super rude to me, then proceeded to send me the wrong medication. On top of that they…read moretold me the wrong dosage of the medicine. When I checked with the pharmacy, they said the dosage that they prescribed could send you into seizures. When they were informed of this by us they were nonchalant about it. Kat was so rude she implied that my lungs were terrible ,and that I should take my medication more often ,but they didn't send it for about two weeks .