I was referred to this practice for a possible food allergy and initially appreciated the…read morerelatively prompt appointment scheduling. However, one week before my visit, I received a call from someone named Alex, informing me that my insurance had been "run" and that I would owe 100% of the cost upfront--approximately $700--due to not meeting my deductible. Suspicious, I contacted my insurance provider directly, who confirmed I had met my deductible and would only owe a 20% coinsurance. When I relayed this to the office, they suddenly agreed I only needed to pay $80. This kind of misinformation, whether intentional or due to incompetence, is unacceptable in any medical setting. Ironically, I wasn't even charged anything at the time of the visit.
I had followed their instructions to stop taking allergy medication for a week in preparation for allergy testing--only to be told by Dr. Chegini during the appointment that testing was "unnecessary." My primary reason for being referred to this office was ignored, and my concerns were completely dismissed.
The office environment itself was unprofessional and uncomfortable: the staff were rude and unwelcoming, the space was overheated, and there was a strong, musty odor--conditions that are particularly inappropriate for an allergy clinic.
To make matters worse, I waited over 30 minutes past my scheduled time with no explanation or apology. When I was finally seen, Dr. Chegini was difficult to understand due to speaking through a mask and made little effort to clarify or communicate effectively. After a brief and dismissive discussion, I was told, without testing, that I did not have an allergy and was bizarrely advised to use ChatGPT to research my symptoms. That is not medical care--that's negligence.
Instead of receiving the care I was referred for, I got an unsolicited lecture on pregnancy, reflux (which is already under control), and nasal spray technique. I genuinely considered walking out mid-appointment.
I cannot understand how this practice has such positive reviews, but my experience was appalling. I will be strongly advising my family and friends to avoid this office at all costs.