Dr Matsuo and his wife Jodi (a PhD in Nutrition) offer support for a no alcohol, plant-based…read morelifestyle. They bill your insurance for appointments and classes --and bill YOU if you don't show up. I fully understand that a practice can't survive if patients don't show up, but how about making it easier for patients to be there in the first place? This is where it becomes a frustratingly, horrible experience for the patient. Their biggest weakness lies in their office management and in their software. A BIG CAUTION: If you have a tele-health appointment you will get an email reminding you; but they do not explain where to sign in for the tele-health appointment. If you have other doctors in the area, you know to go to your patient portal and this links you to the tele-health portal. But no, not Kukui LM Clinic, YOU are supposed to know (each time) that the email does not link you to the tele-health portal. The doctor is often late, so if you are waiting at the clinic's patient portal, you will miss the 15-minute window they offer you. If you have difficulty knowing where to look for the tele-health link they will not pick up their phone (it goes to voicemail) and occasionally confuse you by telling you they will use a non HIPPA compliant FaceTime call instead of the tele-health patient portal. Make no mistake: YOU will be billed for missing the appointment. In other words, It's always YOUR problem. In my experience, they will also bill YOU for appointments you might have missed for health reasons (I was in the hospital in the ICU). They may bill you for Sundays when the office isn't open. They will bill you for health teaching they offer (although they do not inform you of this). They will bill you for appointments even BEFORE you ever signed their office policies. To be constructive here, I think that the the problem lies with the office manager, Jodi's sister, who in my humble opinion doesn't have the temperament or experience for the job. She blames the patient rather than stepping back and learning what's wrong with their system so that it gets fixed; so patients CAN be in the right place at the right time. It's just so basic and obvious it's almost ridiculous, but they continue to put their health care delivery problems on you and will bill you for them. For me it was time to step aside. But to demonstrate my good intentions here's an example of how it should work: Allergist Alan Wang has an outstanding office manager named Vanesa. She always answers the phone. She also emails you to remind you of your appointment. What makes Dr Wang's office work so efficiently is that, after you click on the email confirmation, you are linked to Dr Wang's patient portal. After you confirm, the program links you to a pre-checkin page. Here you provide the doctor with any new medications you might be taking. This is an opportunity to check that your address and telephone number are correct and your insurance information is up-to-date. On the day of your appointment you will get another email, but this time it takes you directly to the tele-health page. Dr Wang's office manager then calls you to make sure your video and mic are set up and that you are ready for the call on time. You wait while watching a sign that says "The doctor will be with you shortly." You know that you are in the correct place and on time. None of this happens at the Kukui Clinic. If you sit on the patient portal page that confirms your appointment, there is no link to the video or mic. Dr Matsuo is often late, so it's unclear if you too should wait. There is no information telling you to go to another website address. If you call for help it rolls over to their message machine, then they bill YOU for missing the appointment. This in my humble opinion is not only irritating it's unethical and stupid. Patient's are there because they NEED to see the doctor why block them from doing so? I for one was waiting to be seen when all this occurred! Beware: If you try to text them You will be BURIED in clinic rules that repeat each time you text. As I said, they do not answer the phone, the office manager makes no effort to be helpful. In my experience she'll just try to find ways to charge you out of pocket thereby punishing you for your alleged wrong doing. IN MY OPINION, This is a sad situation for the professional team who mean well but appear to be unable to deal with a relative who is clearly not in a job that best suits her abilities. It even appears that she may be directed to punish patients who may be sick, elderly, disabled or in need of a hand. Why can't they just swallow hard and look at what's not working rather than blaming patients for what is really their problems delivering health care? ADVICE: I'd look for a clinic that has more concern for its patients. This is NOT being written by a disgruntled patient, but one who sincerely hopes that this clinic, with its good intentions but poor management, will succeed.

Dr Matsuo and staff continue to pleasantly surprise my wife and myself. He and staff are so kind,…read moreconcerned, interested in patients diet, advocating plant based etc

I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner

Dr. Claudia Christman has been helping me with my very annoying menopause symptoms by putting me on…read morebioidentical hormone replacement therapy. Dr. Claudia Christman fully explained what is entailed with bioidentical hormone replacement therapy, side affects and possible outcomes. Now my many symptoms have lessened to a very manageable level after 6 weeks. There will be more lab tests done to see where my hormones levels are now and then she will adjust the medication doses so I will continue to get better and feel like my old self. I highly recommend Dr. Claudia Christman for all women suffering from menopause, who need help with hot flashes and myriad other related symptoms. She is very down to earth, funny and easy to talk to. Don't sit there in a pool of sweat, go see her now!

Dr. Claudia is the most caring Doc I have ever met. She takes time to really understand what…read moreissues you have... and addresses each... with genuine care and knowledge. Now almost 70 yrs. old, I have been taking Bio-identical Hormones for a few years and have amazingly regained part of my youth.. originally she prescribed these because of Osteoporosis, and result was incredible... in 2 yrs. I have grown back bone and no longer have osteoporosis in my spine ... like a miracle ! Also, youthful benefits include more energy, fast growing hair, nails and skin, and rejuvenated sex life...at 69 yrs. old and I was out dancing Salsa tonite... She can rejuvenate your life ... your attitude...!

They don't even care. Can't get an appointment, despite urgency and recommendation by the ER for…read morefollow up. "Like I said, go to the ER."

Dr. Senft is the reason I see! My husband and I both had successful cataract surgery and after 15…read moreyears, I still have 20/20 vision!

I've been working with Dr. Oka for three years and I'm so thankful to have care that feels like a…read moretrue partnership in helping me figure out complicated health problems. The medical care on this island is not always great, but I can count on excellent care with Dr. Oka. I'm thankful she still comes to this Island to take care of us. Aloha to Dr. Oka and her team.

Dr. Geliga and his staff bring the perfect mix of modern medicine and old-school aloha. You feel…read morecared for the moment you walk in. Five stars isn't enough.

All matters of internal and family medicine are handled efficiently and in a caring manner.read more

Very professional, organized and clean. My care was excellent and my treatment was very thoroughly…read moreexplained. Having direct access to a physician was well worth the small fee. I highly recommend Dr. McMurry.

These are caring people so hard to find in Kona anymore. Recommend them whole heartedly. They do…read morebother to listen !!!

Awwwwful experience. My doctor told me I need a referral right away if I wanted to get my minor…read moresurgery otherwise it would become inoperable. I told the doctor that, and exactly where the referral needed to go... But, he sent the referral to Waimea, even though where it needed to go was an office in Keauhou. I asked him to create a request for an urgent referral and he said he would and he did not... I called every day for two weeks and couldn't get anyone on the phone and when I did, they were extremely rude to me... my referral, no joke, didn't even get sent in for a month and a half!! Now I can't get the surgery at all because they waited too long. It's so weird because Kealakekua and West Hawaii Community Health has always been very pleasant, the only reason I went here is because they had the soonest appointment, now I know why, cause nobody wants to come in and see the worst staff possible. I couldn't recommend these people less, everybody is so incompetent and they don't realize they're messing with people's well-being just because they can't follow the directions or can't seem to do a basic job. Never ever ever go here!

My experience with HICHC was life threatening. I had 2 different times requesting a refill for RX…read more Left voicemail that was not answered I then called the appointment desk, so I could speak to a real person I never got a call back and both times left me without medicine prescribed The final straw was a totally bungled referral for MRI , I was coughing up blood. The person treating me told me that the referral was set up at Kona hospital and to call imaging to set up my appointment. Three days later and Kona hospital hadn't received it. When I called HICHC requesting my Primary care person to call me (9:00 am) and (3:00pm) I never received a call back. Saturday I went to the ER and spent 5 days there. ER doctor said I was lucky I went on Saturday the CT and MRI were done and immediate medical intervention was required. I have zero confidence in HICHC they damn near killed me

Best urgent care clinic in Kona by far. I bring my family here all the time and we are always well…read moretaken care of, physicians are knowledgeable and honest about care which is refreshing in todays age of medical uncertainty. They dont tell us what we want to hear, they tell us the truth and what we need to hear and I respect that!! They asked to pray which I declined and there was no judegement or retaliation, I still felt just as safe and welcome as when I checked in. 10/10 reccommend

I cut my arm pretty bad but it wasn't deep. No nerves were touched. I could move fingers and wrist…read moreand it actually barely hurt but you could see a layer of fat. I went here first because it was the closest to me. The girl said her doctor needed to look at it. I assumed the doc was the woman next to her so I pulled my bandage back and she said I needed to go to the emergency and have surgery. I went to Kaloko Urgent Care and they saw me. The woman stitched me up and everything was fine. When I told her about the other facility she said they were probably not as experienced and didn't think they could do it. I would not go here.