I purchased my propane stove from Griffiths in August 2016. By November 2017, a part that affects…read morethe gas flow had failed (under warranty), and I contacted them to have it replaced. For the subsequent five months, Griffiths personnel told me a variety of stories about why the part wasn't available. Most of them centered around blaming the area representative for the brand, and then asking me what I expected them to do about getting the part. I had a friend in the industry intervene at one point, because the customer service I was getting was so terrible, and the stove is the backup heat for my home, in case we lose power (i.e. so the situation could have caused some expensive water damage, had the pipes froze). This business has the worst customer service of any place I've shopped in Whitehorse. You're better off buying heating equipment off the internet, for all the help they'll give you if something goes wrong. The part finally came in, once my friend got involved in speaking to the rep directly, but no thanks to Griffiths.

Hired Griffith's for oil tank installation. Multiple appointments were not kept without…read moreexplanation. Work was not up to building standard. Two instead of one permit was opened. Building inspector's noted deficiencies not addressed. As client never got the paperwork. Turned into problem when we sold the house. Griffith's was less than helpful when asked to help to get the permit issue fixed. I forgot the quote expired because of Griffith caused delays and charges were higher than quote. Stay away, save yourself a lot of headaches!