Enjoyed a mini weekend getaway nearby and was very happy with our stay at the Marriott! We booked…read morerelatively last minute and they still managed to accommodate our request for an accessibility room. Robel checked us in and he was extremely friendly and fun to chat with. What an awesome guest services agent to have at their front desk. Shannon helped us quickly check out in the morning and though it was a quick interaction, it was very friendly. Perfect way to end the short stay! The room we got was really lovely. Beds were totally clean, no stains on the sheets or mystery hair. I was very surprised at the level of cleanliness in all areas of the room to be honest. Their beds are super comfortable. I actually managed to get a really good night's sleep. I love the shampoo, conditioner, etc brand they use. It was not too heavily scented. I also love seeing that they mount the entire bottle into the shower area so it's as little waste as possible. No more little plastic travel bottles!!! Love the eco initiative there. The only reason for the missing star is because the towel bars were super dusty and the shower head was covered in limescale. Water pressure was lacking quite a bit It's probably very hard water they have too, so part of housekeeping routine should be to occasionally do a vinegar soak of the fixtures. 100% would return if we're in the Kingston area.

My husband and I stayed at the Courtyard Marriott Kingston recently and we loved it. We usually…read morestay closer to downtown, but I guess something was going on that weekend because our usual hotel was fully booked. We had enough Marriott Rewards to stay on points, so we ended up there, and I'm so glad we did. The location is right off the highway (401) and in the King's Crossing Outlet Mall. There's free parking and it's not that far of a drive to downtown. Our room was really spacious, modern looking and was clean (I wiped down all hard surfaces with Lysol wipes when I arrived and the wipes came out white (not all dirty and grey). I loved the way the room was laid out and the decorations. The coffee table was a set of 2 nesting tables, the table that the TV was on slid in and out, and there was a cute corner table. I liked that there was a night table on both sides of the bed and each side had a plug. There's a microwave, coffee maker and fridge. The fridge is small and does not have a freezer. Free internet was reliable. Staff were nice and efficient. There's a pool and fitness centre, but we did not check out either one. No free breakfast, but there's a restaurant in the lobby of the hotel. There's also a Boston Pizza across the parking lot and a Panera Bread across the street. I would definitely consider staying here again.

this place have free food same as coffee the bed are nice but the pillows are not good and you are…read moreclose to the 401 highway and it have a pool and a hot tub nice and clean bathroom and the room is clean so come here

Stayed for 1 night, with the exception of a noisy room fan, no complaints. I just shut-off the fan…read moreovernight, luckily it wasn't too hot during my visit. This particular Holiday Inn is located close to the 401, across the way from the King's Crossing Fashion Outlet and on the other side, there's a Shoppers and a bunch of other chain restaurants. In order to get to downtown Kingston, it is about a 10min drive. Not really walkable, imho. Inn is relatively small, not a tall building, maybe about 5-storeys in height. Facilities appear newly renovated. Some rooms were brighter, larger than others, but decor/set-up are more or less the same. They also had a pool that I wished I had known about before my visit! Breakfast Buffet is also included in the stay. Food options were plentiful, nothing bad at all. Immediate parking with minimal fees.

The hotel is located in downtown Kingston, and is about a 3-8 minute walk to the downtown core, and…read moresurrounding restaurants in the area, making it a convenient spot for those visiting the city without a car, but wanting to enjoy the local scene. The hotel staff were all very friendly, and both the check in and check out process were quick and easy. Guests had free WiFi access, and bottled water in their rooms. The room I stayed in was clean, spacious, and had a beautiful view of the frozen lake. The desk in the room was also a good size, and had plenty of outlets in convenient, easy to access spots for those who need to plug in and do a bit of work. The bed was overall comfortable, but the pillows were too soft and didn't offer enough support for me. However, it was an overall pleasant stay, and I would recommend this hotel to those here for either business or leisure.

After being away from Kingston for ten or so years I decided to take a few days in June and visit…read morefriends and rediscover Kingston. Check-in was fast and the concierge very friendly. Location is right on the waterfront. Easy access to all that Kingston has to officer. I had a room with one king-sized bed and a waterfront view. As I walked in I could smell what I assumed was eucalyptus air freshener, unfortunately, I dislike this scent, but it soon dissipate. The view was incredible and incredibly relaxing. The room spacious, clean and well equipped. The restaurant staff were very friendly and accommodating, the food was delicious, specialty sausage, bread, etc.

Stayed there a week in the large jacuzzi suite. The tub jets weren't working properly. In 8 days…read morethey never cleaned the room or replaced the bedding. Without my asking. Then complained that the bed topper wasn't spotless. They gave mw a really hard time about having family come to visit. Apparently 4 cars in 8 days was too many. The owner was really rude and threatening upon check out. For 1800$ id stay somewhere else if you want to have a relaxing and nice time. I think she thinks it's a 5 star when at most it's 2.5 stars. Never again... ive never been treated su rudely. Wow...

I wish there were a 3.5 rating. Or a 3.75, as I would give that. The staff are really…read morefriendly and we REALLY enjoyed walking around the grounds. We are outdoorsy types (husband and me plus a small poodle) and we ate 3 meals outside at the tables on the premises (there are 3 different spots to choose from), thanks to the lovely early June weather; so, so nice! There is a short stroll one can take along a marsh/beaver pond and oodles of grass to enjoy, as others were doing too. I never saw a mosquito. I did not use the pool after I chased 3 ducks out of it...but it was nice and warm. When we checked in, we noticed a strong musty smell in our room; I have allergies, so we asked to move to another room, but it was close to Princess Street, which is quite noisy and offsets the quiet and peace of this place (a Cardinal sang right outside our window...the grounds are so large and natural). However, this room was also musty and unfortunately, before we went to sleep, hubby closed two of the 3 windows so I woke up early, stuffed up. We later noticed that all of the rooms had opened their large front windows, so perhaps they were musty too? The room was cosy (we had the Queen) and hubby did some grumbling about the size, but it was clean, bed was good, and it was handy to use the mini-fridge, microwave and plates and glasses etc. This IS a motel, not really an Inn...convenient for parking but nothing fancy. We drank a lot of the Nespresso coffee available at reception because the coffee in the tiny coffee maker in the room sucked. Unsure if would stay here again due to the musty smell.

Dirty. Rude front desk staff. Electrical outlet falling out of the wall with exposed wires in the…read moreroom. No elevator.

Coolest Fantasy Rooms Ever! I was so excited to find out about this from my co-worker who loves to…read moretravel and go on adventures ^^ And this is a truly memorable experience, and definitely worth driving 272km from Toronto! No other Best Westerns offer these type of rooms, except for this one in Kingston, so definitely one-of-a-kind in Ontario! I actually brought my husband here to celebrate his milestone birthday, and I wanted to make sure it is extra special. When I told him we are going on a surprise getaway in Kingston... he asked me what is there to do in Kingston? lol. I didn't say anything ;) The room we got was the Tranquility Room with an outer space theme! Thank you to the reception desk staff for helping me keep it a secret :D Husband was COMPLETELY mind blown when he switch on the lights - the space capsule lid up, there was an astronaut, beautiful wall decors, crater rocks and purple crystals - it was SO. EFFING. COOL. The space capsule was our bedroom on the 3rd level, a jacuzzi tub on the 2nd and an awesome lounging area on the 1st. I absolutely loved the theatre-styled love seat; you can even extent it out to relax with your feet up! Each area is equipped with a TV (even the bathroom!), husband was happy he didn't miss the playoffs lol. Champagne and strawberries comes with the Fantasy Room package, which was a nice touch. Also complementary breakfast delivered in your room or buffet-styled at Bistro Stefan on the main floor. We quickly ate at the bistro for dinner that night and went back to continue to enjoy the room lol. There is also a bar/lounge/resto called Tom's Place across from the bistro if you want some causal drinking and snacking ;) Overall, we really enjoyed our time at Best Western Fireside Inn. This is great for couples for a quick getaway lol and even family with kids - they are going to absolutely love this out-of-this-world experience! Book now :D!

The Inn has character (looks intriguing from the outside; each room is different). The…read morereceptionists were friendly and helpful. The buffet breakfast was good. Parking is limited, but we didn't have a car, so not an issue for us at all. The front porch has comfortable seating. The location is very good, within walking distance for us to downtown or the waterfront or Queen's University. The street is quiet.

This Inn was a pleasant surprise. It has all of what we needed. We came here in the heat of summer,…read more30 degrees Celsius, or hotter outside. The room was cool, comfortable, we slept great! It has an iron and board. Not a lot of plug ins for charging electronics. The front staff was friendly, maybe a little quiet, but no issues. Parking is limited on the property. However, there is a municipal parking lot available across the street, free overnight. The included breakfast was very nice buffet style, with fresh fruit, scones, danish, bagels. Coffee, tea, cucumber, lemon infused water overall a great experience.

I was very impressed with this property. I've stayed at a few Residences now and it was the best so…read morefar. The view was terrific! It had a newer feel overall, although still consistent with the brand and product in terms of service, amenities & layout. I was here for a conference & was impressed by the food offerings & conference room amenities, such as temperature control (although a bit loud), AV & food flow. The room was as expected although the bathroom was smaller than I've seen at other Marriott Residences. Although we ate out, I still like the full kitchen, and the little touches like popcorn for the microwave. At one point, we had the privacy card out & a note was left to advise housekeeping had been by and to reach out to the front desk if we needed anything. We later requested some towels, which were in room when we returned. The included breakfast was good, as usual, with hot & cold options, which varied slightly per day. Typical offerings: scrambled eggs, sausage, bacon, potatoes, fruit, oatmeal, waffle station, bread, juice & coffee. I even got to hit the gym this trip! It was popular with a few patrons & featured free weights, bike, treadmill, as well as hot tub & pool beside. If I'm in town, I'll stay here again!

If I could give zero stars, I would. The property is nice, clean, located in a good area. However,…read morethe service is the worst I've had anywhere, ever. Staff could care less and treated us (their guests) as though we should feel privileged to have been permitted to visit their hotel. The condescending attitude is pervasive and ridiculous. As Bonvoy Platinum members, they also refused to honour program guarantees. They blamed Covid for everything and were unapologetic. What is the point of being loyal to Marriott if the program benefits being guaranteed are simply ignored? If you are a Marriott Bonvoy member, I would expect none of your benefits at this hotel. Worse, you'll be treated like your inconveniencing them for having stayed here. My suggestion, stay elsewhere, join Hyatt or Hilton rewards programs. They treat their guests as they say they will.

Their breakfast food and service is excellent. However, the bedsheets are rough, the bedroom…read moreequipment (tv, sound) is very outdated, and the bedroom climate control (heater/ac) does not work. I stayed there for a conference and at some point started feeling very sick and feverish. I asked the receptionist if they had any thermometer, a nursery, or first aid kit, and she said "no, sorry", and did not offer me any help. Not even directions to a pharmacy or hospital, or a "feel better". When I got home, I did a rapid test and confirmed it was covid. A little bit of first aid and basic health items should be essential parts of any hotel, after all, the whole point of hotelerie is to be hospitable.

Not sure why Kingston hotel rooms are so expensive, but this is a reasonable option for a hotel in…read moreKingston if you're visiting. It's a very nice conference centre, with a lovely yard in the centre, in a nice part of the university area. That being said, the rooms are quite basic, and the bathrooms require updating. Still, it's quiet and clean. I didn't find the bed particularly comfortable, and I woke up stiff, but I may have just had a bad night (my stay was only one night). Service was pleasant, helpful and warm. I also had breakfast at the buffet (which came with our room). It was pretty big (eggs, toast, croissants, bagels, pancakes etc). The food was adequate but not outstanding.