Update after job completion: (added two stars for last minute effort)
The company finished the job & let us walk thru to inspect & successfully sent back a crew to do some touch up & areas that weren't completed to our satisfaction. Their striping team was phenomenal & they added a dumpster pad at no additional cost when they came back to do the touch ups rather then have a dispute if it was included in the original request by the owner. All in all I would say rough start but they came through when it was time to have a satisfied customer. A little rough around the edges but the crew was also very polite & professional.
One star: I will update this again, once the job is complete. We are having an entire mobile home park repaved, or overlaid, or whatever putting new asphalt down is called. But so far I am disappointed in the take off & customer courtesy.
When the manager or 'sales rep' came to meet the owner to bid a price he of course wrote a lot of notes. Then we received e-mails once or twice updating us on the delayed status of our job. A month & a half after the most recent communication of job status the workers showed up at the office asking what they needed to do. No call, no e-mail to notify us that we were on schedule so we could notify our residents, nothing. Apparently all those notes fell into a black hole & no one provided them to the guys actually about to start the job. The owner wasn't on site so we had to call him since their guy didn't bother to come out the first morning to go over the job with his own people.
Day 1: Broke a water line within an hour of 'clearing' & 'preparation' (whole park without water for 2 hours) Called their office, they didn't seem concerned. When I mentioned the no call/no e-mail thing , she defended herself that we were provided a tentative schedule & then she said she called the week prior but doesn't know who she spoke with (although any other communication up to that point was all on e-mail.) Maybe, it is possible, but very unlikely in my opinion & I don't believe her.
Anyway we are on Day 3 of still 'clearing' & 'preparation' When I pulled in I asked the gentleman to please let us know in the office when we need to move our cars, as today was supposed to be the start of 'new asphalt day'.... 2 hours later, backhoe within inches of one of our cars because they couldn't bother to climb off the thing to come in the office or even call. Really? If one of the girls in the office didn't notice them in the surveillance camera we wouldn't have known to go move our car. I can't wait to see what happens when they start working with hot asphalt. I am hoping this review gets better. But they are not off to an impressive start. read more