My dog is blind and diabetic - I have been taking him there for grooming for over a year. They do a very nice job on him. However because he is diabetic he has to have insulin shots in the morning. One morning when he had a grooming appointment he wouldn't eat so I had to cancel at the last minute. I called back a couple of days later and asked if I could re-schedule and I was told someone would call me back and they never called. I am very unhappy and won't recommend anyone else to go there though I have given their name before this incident. read more

I was a little hesitant to board my dog here after reading some of the reviews but I am so glad I did! My dog runs into the office and is so excited to stay here. He has really bad separation anxiety so this is amazing for me. I love that they actually have an area for the dogs to play outside and I know he is getting out of the crate. The staff is always so friendly and know exactly who my dog is when I say his name over the phone. I will never not recommend All-Phase for boarding. I do wish they had pick-up on Sunday evenings but most boarding places don't so I wasn't really expecting them too! read more

We've been taking our dogs here for almost a year (August 2017-present) whenever we go out of town. Our dogs are our babies so boarding them is always hard--especially bc they both have a crazy side and aren't always on best behavior with members outside of family; however, I've been comforted by knowing what great care they are given by Laurel and her staff. And my dogs took to them right away, no issue. One of our dogs recently passed away and when I brought in our one dog for boarding this weekend. I was anxious all over again leaving just one dog without his usual companion buddy for comfort. But, Laurel took notice of it only being Maks this time and expressed empathy when hearing the news of the passing of our other dog. Upon pick up, she also mentioned how one of her staff members Jason was spoiling Maks with attention bc he was sad to have heard Maks lost his buddy Claymore. It was just great reassurance that the staff here invest in knowing your dog(s) and giving them the care they need and are capable of. I do wish they had a pick up option for Sunday evenings for weekend getaways--that's the only downside to boarding here, but the care they provide makes up for the cost of an extra night (plus it can be a treat to have one night to settle before bringing my crazy pup back home). :) read more

This is my first time posting a review on yelp, but I thought I should share. I called All phase k9 to reserve a spot for my two dogs as I was going on vacation to OBX to visit some friends. I brought my two pups to their kennel, and they were happy when I left. I get a call, almost three hours later, saying that one of my dogs is being aggressive and they cannot move him from the initial cage to the kennel. I ask if they can wait till morning to see if he warms up and lets them get close. About an hour later, I get a call from the owner, and she states "I am not coming in today, this is one of my only days off this summer" and says I might need to have my parents drive down to pick up my dogs, and they live in nova. She calls me the next morning after her day off, stating that she could move my dog into the kennel, but was not taking him out for the walks or anything, and was going to charge me $50 a night just to keep him in the kennel, feed and clean. I thought that was outrageous, plus he had a cut that needed antibiotic shampoo that my vet prescribed, but them just doing that was off the table. I call my vet and they said they're more than willing to watch my two dogs for the week I was gone, and also apply that shampoo. I had to call a friend who was getting ready for work to pick them up since this kennel didn't even offer to transport them since they couldn't take care of my two puppies. My dogs are border collies and have deep barks, but they are all bark and no bite. The vet said they were surprised the kennel couldn't take care of them, as they were easily able to care for my dogs, apply the shampoo to the one with the cut, and take them out. That is the last time I ever take a pet to that kennel, that wanted $50 a night for just one of my dogs, not offering to take him out, not offering to apply his medicated shampoo, and only offering to clean up and feed him. I got a much better deal with valley vets, as they only charged 18 a night, did everything needed, and I wasn't bothered during my vacation read more

We boarded our dog there a few years ago...Recently, a friend mentioned she was going to use the facility, and I was reminded of our awful experience...thus the late review. When we made the reservation to board our 1 year old dog, we did so because we were considering using K9's dog training services. Our dog was a rescue and was about six weeks old when she was found abandoned in a foreclosure house in NC. She was weaned too early, was a large breed (115 lbs at 1 year old) and was still a rambunctious puppy. We had our hands full! We boarded her for a weekend as a trial before we committed to the 14 day training. When I picked her up Monday morning, she cowered as she walked through the door. She barely acknowledged me and seemed terrified. I asked how she did and they said great...her posture suggested otherwise, however. On the car trip home, she tried to bark but her voice was non-existent. She then coughed and it was muted and rough sounding. This cough persisted for hours, so I took her to our vet late that afternoon. I assumed she picked up kennel cough (despite her vaccination), but the vet found a "burn" mark on her neck, likely from a choke chain. He suggested they pulled too hard on the chain and bruised her voicebox. She wasn't harmed irreparably, but I realized that their approach to training and working with dogs--breaking an animal's spirit and hurting them--is just cruel. This happened a few years ago; maybe things have changed, but I just wanted to share my experience since the other reviews address mostly staff rudeness. read more

Found the staff to be rude as well. Kept our dog there for a weekend and stopped by Sunday to see if I could pick him up, as we had family in town who wanted to see our pup. There were people in the buildlng when arrived so I knocked on the door. They ignored me, so I kept knocking. When she finally came to the door, she cracked it open and said, "We don't do business on Sundays" and slammed the door in my face. It was really bizarre. It would have been fine if she had explained her reasoning. But, it made me very uncomfortable that she was so rude and I knew my dog would have to be there for another night. We haven't been back since. read more

We have been taking our dog to All Phase for several years now. She has always come home well groomed and just as happy as always. After reading some of the other reviews I am really shocked. I have never felt anything but comfort and peace of mind knowing that our dog is in good hands when we are out of town. Laurel and staff are so reasonable and flexible with our requests. We have never ever been worried or uncomfortable leaving our dog at All Phase. I would highly recommend this kennel and the staff is great. The owner is there almost constantly and I know that she truly loves the animals. I will continue to board my dog there and would recommend the kennel to everyone!! read more

I will not be taking my dogs back here! The first problem I had was the employees. The same person was working when I dropped our two small dogs off and picked them up. She clearly did not enjoy her job. She didn't awknowledge either dog when they arrived, just passed them off to go to the back. When I picked them up she was grooming another dog and yelled at a dog in one of the front cages to shut up. She didn't know which leashes were mine either. She shared with me one of the dogs had been "nicked" while he was groomed and showed me where. It was more than a "nick." He had a pretty intense cut. Since getting the dogs home they haven't been their normal happy selves. They're both tired and seem uncomfortable. The same dog that was cut also sounds different when he barks. He sounds almost like his "voice" is strained. I feel very uncomfortable about the care they give and will be finding somewhere else to take our dogs. read more