I have worked at this company for over a year. Rob Hicks the general manager is a very…read moreknowledgeable in the welding field. He is extremely patient. I have seen him bend over backwards multiple times to make sure customers feel like they are done right by. They're only rare customers who try to take advantage of our company that I've seen him be a little firmer with. Joe is our office manager and sales manager. He does a wonderful job corresponding with customers, especially with all the work that he has to take care of in addition to customer service. The service you receive when you walk through the door is the same service the field teams give when they install your order. Zack is our shop supervisor and is very diligent to take accurate measurements and provide clear game plans for getting work done efficiently, and our shop team works together and gets things done efficiently and professionally. So glad to work with Rob Joe Zack and the rest of the guys. Very proud of the professional products and service they provide!

I found an advertising sign for this company, we needed a new gate, in the beginning they were so…read moreattentive, we contracted with them on or about end of August, paid them 50% down payment, our current gate was having issues so we called them out and they were unable to fix it but charged us for the call and I paid it immediately. It is now the end of November and no fence and the only updates we get are when my husband contacts them. Yesterday my husband went to the shop and the promised they would be here today, November 23rd at 8 a.m... it is 8:30 and no show again today. We are now February 23rd and the fence has been completed and of course the owner brought the final invoice wanting a check THAT DAY! My husband simply said we would like to review the invoice please and will get a check to them next day. We have waited for a gate for 6 months! When my husband would ask questions about issues the owner would only push back and take no responsibility. In good conscience I can not recommend this company.

Amazing customer service and job was done well!! I would recommend them to anyone needing yard work…read moreor getting junk removed.

We have used Floor Medic for several years to "spring clean" our patio tile, outdoor furniture…read morecushions and pool pavers. The Floor Medic team is always punctual, courteous, and genuinely pleasant to work with! They take great care when moving furniture, and their work is detailed and meticulous. Thank you Floor Medic!

Mister Aaron Wilbur was sent to my apartment, in Longview, TX, to clean the carpets, this morning,…read moreand he did an absolutely amazing job. He was professional and friendly, took the time he needed to do the work, not rushing, not lingering. My apartment smells amazing, the pet stains accumulated over time are gone, and I am just thoroughly grateful. Thank you, Mister Aaron.

Zack has been maintaining our 2-acers for the last year and does a great job…read more Last summer (2023) after a crazy windstorm came through, I was having problems finding someone to repair the outbuilding a tree had fallen on. Zack found help and got it repaired. He knows how to communicate so you know what to expect. and can be counted on to follow through on his word Bridget and Mike

They were the first and only ones that answered the phone when I needed my septic emptied. Came…read morewhen they said they would and emptied the septic. That's all I can ask for these days. Was very friendly too.

I have used this company on and off for several years. Prior owner took care of business in a…read moreprofessional manner. Service performance was good with the previous owner. Recently had to replace a conventional septic with an aerobic system due to clay soil issues at one of the properties and the current owner was glad to assist. But, as the project progressed, I soon found out that professionalism varies with different owners. When the bid was given to me regarding the aerobic system, no mention was made that hauling off the large pile of dirt was not included in the bid. For them to haul off the dirt was an extra $800. The dirt is still in my yard! The five sprinklers that were installed were all at different heights, some very low and some very high. Not consistent. They had to come back and lower the high ones. Pooling of water around two sprinklers was a mess. They came out and said that the sprinklers were not "screwed in totally" and supposedly fixed it. Pooling continued and they came back out again and said that rubber seals were not originally put in them to keep water from leaking out of the sprinkler heads and so they installed the seals. The system is on a timer. I asked them to set the timer to go off late night/early morning, but they were going off at noon/midday. I was given no training on how to set the timer at install. I asked a service man that came out on one of the previously mentioned service calls he said he didn't know how to set the timer. As for the service contract, they are supposed to come out at least three time per year to check on the system. I have had to call them twice after waiting several weeks and then months, to remind them. As far as I know, the owners and maintenance folks are good people, but when given the opportunity to DO THINGS RIGHT THE FIRST TIME, I don't think it really matters to them.

DO NOT USE BALLARDS!…read more After waiting THREE WEEKS for installation because of their "mechanical issues," we ended up with a completely different system than what we were promised. We paid for a concrete system with ONE riser and instead got a cheap plastic system with THREE risers. To make matters worse, the tanks had huge bold warnings printed right on the side saying: "DO NOT BACKFILL WITH CLAY." Guess what Ballards used to backfill them? CLAY. We were also told they would run NEW piping from the house to the system. That never happened. Instead, they tied into the old existing piping. We took photos of everything because at this point we don't trust the workmanship and fully expect problems down the road. And the damage to our property has been unbelievable. They completely destroyed our yard. Since installation, we've already had to spend an extra $2,000 bringing in dump truck loads of dirt because the ground keeps sinking around the tanks. We've laid 6 pallets of grass ourselves, and it feels like every single day there's another issue to deal with. We are two people in our 60s trying to fix a disaster that never should have happened in the first place because we cannot afford to hire a landscaping company to clean up THEIR mess. We were ALSO told -- TWICE -- that the washing machine drain, located only 2 feet from the grease trap they connected, would be tied into the new system. Not only did they fail to connect it, but they actually CUT the washing machine lines. Then, after creating the problem themselves, they charged us AGAIN to come back out and fix it -- on top of the original $8,600 bill! So yes, think long and hard before using Ballards. We were left with a destroyed yard, unexpected expenses, incomplete work, and absolutely no explanation of how the system even works. Now we'll see whether they even honor the maintenance agreement that was supposedly included in the price.

They came out to remove 9ft x 4ft worth of asphalt. The were on-time, friendly, and did a great…read morejob. It was done quicker than I thought it would be and the cost was affordable.

Great service, average price. They had propane when Tractor Supply was out. We'll use McAdams from…read morenow on!

I called them to fill my tank they refused to come out. They said they required 100 gallons. I…read morehad them look up the tank, I bought 250 gallon tank at 35%. Is still 167 gallons. I know they can't fill it full. That was just an excuse not to come. I had to call another company. They put in 150 gallons ! I will never deal with McAdams again !