So sad - my bed frame is ruined. I dropped my metal bed frame off the end of October. I was told it would take 2 weeks to paint the head board, foot board, and the side rails. There was a center brass piece on the foot board that I wanted to keep - it's what made it special.
Apparently, they didn't write that part down, though, so when I went to pick it up in December 2nd (yes, December), I found that they had painted over the brass and my side rails were missing. They said they could remove the paint from the brass in a few days. A few days later - I went by and picked up my side rails but the paint wasn't off the baseboard. I was sent a picture on the 14th - paint removed - but a few touch-ups to do. By the 18th of December, it was still not ready for pickup - and I had to go out of town :(.
To note - the white paint on the headboard, side rails, and most of the base board is nice and shiny and looks great. I was told the powder coat will never come off, which is why my friend told me to get it on my bedframe. If it had a nice brass piece in the center - I'd be writing a happy review only complaining about how long it took and poor communication.
I was finally able to pick it up today, the 26th of Dec, 2 full months after dropping it off - and yes they removed the white paint but somehow I have a brass painted highlight instead of a bass highlight on my foot board.
Somehow, between the picture they sent me on Dec 14th and today - someone decided to paint what had taken 2 weeks to un-paint.
There's nothing I can do about it now.. it's so awful. The best part of the frame was this nice pop of brass and now it's a muddled, fake sparkly, brass colored paint.. with a white paint smudge on it. If I want to keep sleeping on the floor - I can try to take it somewhere else, assuming that someone can do something with this but who knows?
Like the review in 2015 - I thought it was great due to the convenient location and being a small business but 2 weeks turning into 8 weeks and the one part I wanted the most being destroyed... On top of that, not telling me what they did. Just to give it to me and tell me how to shine it up, like I wouldn't notice it's spray paint and not brass! I guess they figured I was stupid enough to pay them before I saw it when I went to pickup the first time, and didn't yell during the repeated calls, I must be too stupid to tell brass paint from real brass.
Now I have to try to salvage it myself - deciding if I want to paint over the nonsense they tried to pass off to me with some other color or just paint it all white... So so so upset and sad. Something I thought was great is now mediocre and cost me $160.
Don't go there if you need your items in any kind of timely manner and don't make it the least bit out of the ordinary or you'll get what I got. Being nice to them doesn't help, either. They didn't work faster or pay more attn, even though they did thank me for not yelling about the fiasco. read more