I've been referred here for years for various family members and myself for all sorts it teeth and…read morejaw surgeries. It's always been well staffed, super helpful and friendly . Everyone here treats every patient like part of the family giving the best support and care on an individual based that they can. I like how informative and helpful the care is here, especially when suffering from mouth pain and not always being able to have patience and in a good mood. (Me, not them) I'm the have the most anxiety going to an oral surgeon then anybody and great care is being able to put up with my dismissive nonchalant personality. Hello?!. It's the anxiety, not my anti social personality that makes the staff here so extra ordinary in being extraordinary.

This post is long over due…read more While the work seems solid enough, the billing is not. The pricing kept fluctuating and when I requested for a specific portion of the procedure to be billed to insurance, as had been done successfully prior, they pushed back and had all sorts of excuses. I gave up and then paid my balance IN FULL as presented to me for the prescribed service leaving me with a zero balance. As a note, the services I went in for did not change at any time - I received exactly what was initially discussed and it did not change at any time. I again asked about billing a portion of the service to insurance as it had been previously covered and they finally agreed to do so. And guess what? A balance magically appeared on my account for the amount they were going to bill even though I had already paid the balance IN FULL. So, they collected from the insurance company after I had already paid the bill. When I questioned them on it, they treated me like a moron, talked down to me and enunciated how "prices are subject to change" even though the services I was receiving hadn't changed and I had already paid in full. They got an attitude and the X-ray tech was exceptionally rough on me. When I pulled back because she was hurting me, she admonished me to "stay still" in an angry tone like I was an uncooperative child. The best part? The entire staff refused to even acknowledge or say goodbye to me when I left the office. They all saw me and turned away, all because I had questioned their corrupt billing practices. This was after I spent more than three thousand dollars with them. I have had many procedures over the years and have never experienced anything like this. If you enjoy getting manhandled, ripped off and treated poorly this is the place to go.

I got my wisdom teeth extracted by Dr. Jacobs and he was the only doctor willing to do them without…read moreanesthesia. It took him 30 minutes for all 4 and they healed perfectly.

the nurses and receptionist staff were super sweet and amazing. although i did feel like Dr carlson…read morewas not very nice to me (on both occasions that i was there) He would not let me finish a question i had right before surgery and when i was there for my consultation i asked if my teeth were impacted and he said "i just said that 10 seconds ago" just didn't feel very professional

Dr Nakano and his staff are professional and empathetic. I had a tooth extracted and implant put in…read moreand have no complaints about the process or the level of care provided. I highly recommend this office!

had a great experience with Dr Nakano and his staff with an implant . All highly skilled ,…read morepersonable and professional! I highly recommend Dr Nakano's office for oral surgery.

Dr. Leopold has been our family dentist for 25 years, there is none better in the Conejo Valley…read more He's walked us thru the easy times and the hard times and his staff led by Sheila is second to none. My highest recommendation to this group, you'll thank me later.

Dr Leopold and his assistant Sheila, are the most competent, compassionate, and accommodating…read moredental office my family has ever been to in over 20 years! Also, Nima their hygienist, is the best cleaning experience possible! Thank you all! Jack & Leslie

Best Dentist I have ever had. Gentle and professional with state of the art equipment. NYU…read moredentistry. No Wonder he is the dentist to the Rams. His office staff gets an A+. Larry Garrison President SilverCreek Entertainment

Highly recommend this office for anyone looking for compassionate, high-quality dental care! Leslie…read more(my dental hygienist), was incredibly gentle, kind, and attentive throughout my visit. She made me feel completely at ease and took the time to explain everything clearly, which I really appreciated. Dr. Albert was also extremely thorough and professional. You can tell he genuinely cares about his patients and takes pride in his work. I felt confident I was in excellent hands the entire time.

I have had all my prior teeth pulled & having implants posts, up till I recently moved to Newport…read moreBeach & had one done by a different & it is a Very Noticeable difference, during the procedure which took way much longer & my recovery is definitely more painful ! I absolutely miss Doc. Nick & I have nothing but wonderful things to say about him & his extremely Happy quick manner he preforms his magic using his robotic equipment (a must for all future implants !!)

He is by far the BEST Oral Surgeon & implant specialist ever! Due to my challenges from so many…read moreside effects from Cancer he has been amazing with all he has done for me to achieve the best out come possible ! The entire staff is just as top notch as he is in every way! I highly recommend to everyone! He truly is the best !

Luckily I haven't required much oral surgery, aside from my wisdom tooth extractions and the…read moreexcision of an annoyance from under my tongue many years ago. I have only been to one surgeon, but when another annoyance popped up under my tongue, I wanted to go somewhere closer to home. I was referred here yesterday, and they were able to get me in today. My issue is time-sensitive as the recurring lesion (aka annoyance) needs to be at least somewhat present in order to be examined and then excised. Dr. Lytle was super kind, and carefully listened to what I had to say (kind of a lot, as I have chronic health conditions), and then thoroughly examined my tongue. To my surprise, I was able to have the procedure done right then and there. My treatment plan was explained to me and I was taken back into their mini operating room. I will say, their mini operating room was very impressive! It's definitely not what I was used to from my other oral surgeon. I don't react well to epinephrine which is necessary to control bleeding, especially in a highly vascular area like the tongue. Dr. Lytle went out of his way to accommodate me and use as little epinephrine as possible which really helped me to not feel bad. The procedure was over before I knew it. The worst part were the lidocaine injections under the tongue, as it's very sensitive. I was numb before I knew it and couldn't feel anything after, which is what matters! The women assisting him were all very nice and pleasant, you could tell they enjoy their job and work well together. I was sent home with some gauze and aftercare instructions that were also explained to me in the office. Dr. Lytle and the front and back office staff all took excellent care of me. There is a reason this practice is highly-rated! I'm looking forward to my follow-up and I am happy to have found a great oral surgery practice nice and close to home.

I came to Dr. Nishimura straight from the emergency room with a very, serious and very painful…read moreinfection. I was scared and in tears. Not only did they take me right before closing time, but from the second I got there everyone was amazing and made me feel so much better about the situation. The entire front staff, especially Liz and terry were so patient and really showed I was in good hands. Dr.Nishimura And his assistants Priscilla and Tammy , were so professional and they really went above and beyond in every way. They gave me a blanket, put a pillow under my legs. I've never been treated so great as a patient anywere before! All of that aside Dr. Nishimura is by far the best dentist I've ever been to! I felt no pain, it was done quickly and I've healed up perfect! He even called me that night to make sure I was doing ok and to see if I had any questions. I highly recommend him! Thank you to Dr. Nishimura and his entire staff, I'll never forget my experience there.

I went to see Dr Williams to get some mouth guards to correct a couple of crooked teeth and to help…read moreme not grind my teeth at night. I got an appt quickly and went it. He made me two mouthguards (upper and lower) that worked great. My teeth are going the right way now, and I sleep much better. They aren't bulky, they just fit perfect. The price was reasonable. I would recommend this office. They are very nice and get you in and out in a reasonable time.

Dr.Williams is a amazing doctor his staff if very kind and just a good doctor but i wish he had a…read morecolor ring to pick colors

Five stars for Dr. Urfrig and the whole team at Agoura Hills Oral Surgery. I've needed to get my…read morewisdom teeth removed for years; however, I haven't been able to do so because I have a blood disorder that prevents me from undergoing surgery. Due to these reasons, I was extremely nervous leading up to the surgery. To give this review the gravity it deserves, I'm going to break it into three sections: pre-op, operation, and post-op. Pre-op: I met Dr. Urfrig about two and a half years ago when I developed an infection from an impacted wisdom tooth. From the very beginning, I informed him of my blood disorder and the challenges of removing my teeth, so we made a plan alongside my hematologist to ensure that I mitigated the risk of infection while I prepared for the surgery. Fast forward more than two years later, and I was finally ready to get the teeth removed. Something very clear from the beginning was how friendly his office staff are. Everyone is so kind and understands that most people have anxiety over surgical procedures of any kind, especially at younger ages which applies to most people getting their wisdom teeth removed. Dr. Urfrig was always highly attentive to my questions and needs, I never felt rushed, and every question I had was always answered thoroughly. Additionally, I had frequent questions before the operation that I would call in; Dalton would always answer the phone and assist in any way that he could. Lastly, they take covid precautions seriously, which added a level of comfort to every visit; in a place where every patient has to be maskless, it's nice to know that they are doing all that they can to ensure a safe environment. Operation: Okay, so this feels a little weird to be writing, but I actually enjoyed the operation. I know it sounds crazy, but hear me out as I'll do my best to explain why. First of all, I chose not to be put to sleep for multiple reasons; instead, I received numbing agents and nitrous oxide. I was so nervous and full of anxiety the day of the operation. I couldn't sleep the night before because of angst which didn't help. When I arrived, the first thing they asked me was what music I wanted to listen to; naturally, I told them John Williams soundtracks since I am a film nerd, and they began playing the best of John Williams, which was an immediate stress reliever. Then Dr. Urfrig came in, he asked how I was doing, and if I had any questions, I told him I was ready to finally go for it, so we began! The first couple minutes were a little uncomfortable until I was entirely numb; at that point, they cranked up the laughing gas, and between that and the music, I honestly didn't care that my teeth were being hacked away and my mouth was being cut open. I was jamming to the music and floating on clouds. Seriously that laughing gas is strong stuff, definitely better than being put to sleep. I also really appreciate that Dr. Urfrig knew all the soundtracks that were playing, every time a new track played, he would tell me what it was, and he was always right! The fact that I couldn't feel anything except for the laughing gas and the music made for a pretty good time for that hour on the operating chair. Post-op: once the numbing wore off, the pain kicked in, to be expected... Luckily I felt like I had a Dr. who genuinely cared about my questions and wanted to do everything that he could to help mitigate the pain. I called in about the pain, and instead of giving me a generic response, "it happens" or "it will feel better later," they immediately told me to come on in so the Dr. could take a look! I mean, I was expecting a generic answer, and I received so much more than that. I went in, and Dr. Urfrig took a look and immediately diagnosed the problem, and with a quick swoosh, it was solved: no more pain! Before I left, he told me that if I have any more pain or anything else comes up, make sure to give them a call or come in to see them. Keeping in mind, this was after the procedure and after my payment was processed. Bottom line: throughout this process, I genuinely felt like Dr. Urfrig and his entire staff truly cared about my wellbeing. Dr. Urfrig was always attentive, respectful of my feelings, and extremely kind. I wish all doctors were as thorough and understanding as Dr. Urfrig. If you're looking for an oral surgeon that will care about your wellbeing and calm your nerves, then look no further than Dr. Urfrig. If I could give Agoura Hills Oral Surgery a 6/5, I would, and I cannot recommend them enough!

Read carefully! As…read moreone of the most active Yelp reviewers on Yelp, I take lot of pride in reviewing a variety of aspects when it comes to reviewing a business. This review is a statement of my own opinion and is only referring to my own experiences with the billing side of this business. Im guessing the dr wont even read this review anyways as the customer experience here is most importantly overlooked here and that will say everything you need to know about this business. I strongly encourage you to read this review closely and judge for yourself as to what is professional or what is not. The billing & client experience here is out right medically morally wrong. Beware! They only seem to care about getting paid and thats it. More concerning is that customers like myself just want billing transparency and don't want to be in a position right before literal surgery to be confronted with additional unclear costs. they are NOT CLEAR about their billing. Imagine the day of surgery, minutes before you go into the surgery room and you are still arguing and unclear of what you owe. Imagine how unsettled and anxious you would feel.... This was AFTER i literally have a voice mail yesterday(saved) from them that explains and expresses exactly what my patient responsibilities are for this procedure. I also had a 3 way call with provider and my ins company the day before reviewing each cost . talk about unclear and unprofessional communication. Yet. Today i was told by the insurance co even that they misquoted me. Crazy to hear over the phone and also they were not fully communicated the coats by the provider. I actually walked Out at my scheduled surgery time because of all the chaos . Heres the full story. One month ago or so I was referred to this oral surgeon to have a tooth extraction and implant put in. I went in weeks ago. Had 360 xray and etc done along with console by dr. The doctor was nice and quite professional, yet everyone and everything else was not. The session seemed rushed and the billing was more rushed and seemed very unclear. I was presented with 2 directions to pursue both financially and medically. So, I requested a formal insurance approval and also advised I would just get a second opinion. This was for 1000s of dollars and I just needed to be safe and sure of my decision. Over the past few weeks, I heard nothing from the group even though I scheduled and booked a surgery date. Until than, I just wanted to KNOW what my actual patient responsibility was for the surgery. I called and requested an approval and was told over and over that they did not receive it. So IMPORTANT i called yesterday and spoke to Marie who is the office mgmt. she advised me thot they still didn't receive anything from my dental insurance co. So i was told she would do it at days end. Everyone called out sick yesterday. So I thought why WAIT. I have surgery actually scheduled for Tomorrow. Why is it taking so long to get actual clear numbers. So I called my insurance company right after that call. I set up a 3 way call with provider, ins co and myself. I was not allowed to speak jointly so I WAS told to be put on hold during each medical code. Basically the provider and insurance company went over each code and cost while i was put on hold. Than the insurance company came back each time on same call while i was on hold explaining each covered cost. Literally line item and on hold than told than back on hold etc. hr plus call. I than hours after I RECEIVED a phone call from provider and voicemail saying what my responsibility was financially. Agreeing and reiterating what i was told by insurance company re my costs.i showed up to my surgery 30 min early.i was presented a bill for a significant amount more. I immediately complained that was not the agreed amount. I than had an argument at the counter. So I called the insurance company again and pleaded for their help. I walked right back into the office literally during my surgery scheduled time where I asked the insurance company to once again speak directly with the provider the office manager asked for a phone call from the insurance company and then proceeded to walk into the back office. I could literally hear them discussing the matter in the other room and I sat there for a good 15 minutes or so with no communication no nothing. Talk about a customer experience would you want going to surgery feeling like that? Would you proceed forward with this group in all my years? I've never seen this degree of unprofessionalism. so I ended up walking out I since then called a couple other providers given the insurance billing codes and I've already saved a tremendous amount of money just pursuing another avenue. I can already tell that the customer experience feels different.

I was there yesterday for my cleaning and I must say that Kayley did an outstanding job! Very…read moregentle but also extremely thorough! Would highly recommend her as a hygienist! Also had great care by Byron, who is so personable, as he did my photos and X-rays. Great job! They do have one office policy that I do not like and won't do. They ask you to digitally sign something you cannot see! That's a bad policy. I want to see what I'm signing. So they give me a print out to sign. Because they print it out for me I'm giving 5 stars. Otherwise I would have lowered their score.

I read through a number of reviews and concur with the most of points made and question the…read morevalidity of the 5 star reviews. The Doctors and Hygienist are skilled, however the front desk could be better. To make an appointment they ask for multiple forms of ID which seems ridiculous. When I asked why so much info was needed they rudely hung-up. This is unacceptable and I won't give them any more business. I'm guessing they're selling contact info that is worth more if it is recent. After an evaluation they proposed a procedure that included removing a number of healthy teeth. I decided to get a second opinion which was less extreme and the cost was significantly less. I shared this with East Oaks and they re-considered the procedure and price. It was difficult to get detailed list of costs such as what insurance would cover. I had to ask 3x and didn't get all the info until the procedure was started. Even at the end of the (common) procedure they said a detail was omitted and the cost would be more. WTF? They should have admitted the error and covered the difference! I'm sure there are a number of dental businesses that take advantage of the billing ecosystem. However, if patient can't get all of the information up-front and has unnecessary work suggested that's an issue with the office.