3 times since March(10 months total and the didn't show up 30% of the time ) they have not shown up and canceled the ride without warning. I had to call up to find out that they are not coming and the last time they tried to reschedule the Dr appointment on their own . I am calling my insurance company to see if they have a different company they can give me read more

I had an appointment this morning with my surgeon.Two weeks after my surgery and had an appointment with alibi through hima insurance. They did not show up to pick me up for my doctor's appointment.They didn't find the ride.They couldn't find another ride.They just left me hanging with no ride to see my surgeon!! read more

Humana uses Alivi as a medical transport company for medicare patients in Florida. I wouldn't suggest anyone with Humana to use this company. Someone was supposed to pick me up at the doctor today at 11:25 and noone had still arrived at 12:10 when I got other transport home. No phone calls to warn me the driver would be late but a constant string of promises saying a driver would be there in10 minutes, 15 minutes and so forth. Don't use these people as they can't be relied on. read more

I agree!! I have had nobody even show up for me twice the vehicles are so junked up you can't even hear yourself think because they're making such a racket or someone's on the phone language with different language and you have no idea what the heck is going on. time I had to call Uber to get home because I was left at my appointment twice actually I'm so thankful that I had the extra money with me or I would've been devastated. They tell me to hang they're gonna try and get in touch with the driver to pick me up and they never come back to the and then they appointment with them and then I miss my appointment with my and calling the same day to cancel costs money they charge for no-show if you don't call with so many hours. I have oxygen and have completely run my oxygen because I've been sitting in the van so long while we go 30 miles an hour and two or three other people are picked up and dropped off because I the furthest so I wish they would understand me when I give them tips. I tell them that I'm far away I tell them I need extra time for the driver because it takes a while I tell them have oxygen I be on the rickety van for two or three hours waiting to get home. This whole company is a farce!! It's the elderly that can't even speak to the driver because they just don't care. Very cruel to some elderly people. read more

Had a ride with Carlos today. Carlos is a good driver, polite, and his car is kept clean. read more

called to schedule a pick up ride for a patient. dispatch tells me they will be at the office in 25 minutes. I informed the patient this was at noon went on my hour lunch come back the patient stated the driver never came. I called again spoke with dispatch she stated oh the driver ran into traffic which isn't true. placed a new ride for patient thru uber. as we are waiting for the new ride the other fan pulls up and the driver informs the patient "the ride is cancelled " sir, we are well aware why are you here??? i thought you were stuck in traffic it takes you w hours to come and you show up to inform a patient the ride is cancelled . thankfully the under driver came because the 88yr old patient would have been stranded because of driver Barry. read more

The driver never showed up. Then this company tried to tell me that the ride was canceled because the person needing the ride was a no show. That's complete BS because the person needing the ride was waiting in the driveway with his walker! Nobody at this company gave a crap either after I called to tell them what happened. Good luck using this company. read more

Absolutely horrible experience. Even thou I scheduled my ride to my medical procedure weeks in advance still have no ride and I might have to ride of my own. I am going to call my insurance company and tell them about the bad service and little care Alivi offers. read more

They are totally awesome I don't know where I would be without them if anything goes wrong they make sure I have a ride home God bless everyone there thank you so much you should use them for every need that you have for medical read more

Alivi - Happy with Alivi - Medical Transportation Near Me - Doral, Florida

Mi mamá es paciente de diálisis y aqui este transporte de pesima calidad no llegan o llegan tarde o cancelan de momento no cuentan con profesionalismo ninguno siempre hacen lo mismo no cuentan con vehiculos especiales mandan uber que nada que ver con la necesidad de nuestros ancianos que falta de todo con este sitio de transporte deberian conseguir conductores mas calificados y que cumplan con lo que los clientes necesitan. read more

Have had to cancel appointments due to drivers bailing at the last minute. Sometimes they show up hours early. One time was left stranded for over an hour after my appointment ended. read more

Your POS company as usual sent the wrong vehicle I can't get into a damn tiny car I've told your company this time and time again so I just missed an oncologist appointment because your company is so bad . I get left at the doctor's office every single time I ride. And my doctor office have seen it. I needed a medical transport I even told them supervisor shuttle but still a damn minni car I can't put my foot down. I am calling in a complaint with the state you people are horrible human beings OMG. read more

This company was never on time, late over an hr and half, or no call no show. The worst service. Save yourself headaches and find someone else. read more

My father has been stuck waiting for this fraudulent business to transport him for 2+ hours several times. The response from the driver was "F**k Y**" to my mom upon arrival after she asked, "Where have you been?" as she waited with my father for transport in the Florida heat. No other medical transportation service has made us wait more than 30-minutes, and they have communicated BEFORE they were late. NOT ALIVI! This business needs to be closed by BBB and lose any medical transportation license they hold. Absolutely disgraceful. read more

If I could give them a 0 I would. I can't believe Humana switched over to this horrible transportation company!!! They had a really good one before and I never had any issues. I had surgery scheduled and they never showed up. The next driver they got, accepted the ride and then cancelled 5 minutes later. I ended up calling a good friend at 5:30 in the morning to take me. I've only used they 4 times and 3 were horrible. One of them, they sent a rickety old van to pick me up feeling every bump in the road. read more

Alivi transportation system is terrible, I quilfy for Lyft as my transportation with my insurance, but alivi will not send Lyft they give it to other companies that have passengers in there with you, the cars that come look and sound like they are going to break down, and alivi will not take you to the pharmacy to get your meds, you have to come from a Dr appointment then they will take you to the pharmacy, so you can't schedule a trip to the pharmacy to get your refill or if the Dr calls in a prescription they won't take you, you have to have Drs appointment first then after the appointment they will take you to pharmacy, what sense does that make. I used to have access to care that is also mtm, they are awesome, they are open 24 hours a day seven days a week, even holidays, alivi transportation system is the WORSE co to have. Had to give one star or the review wouldn't post, they don't deserve the star read more

This company is fucking horrible every week it's the same thing with them after setting preferences on Uber or Lyft they send you companies that doesn't call or speak English read more

I would call this company a scam. My mother tried using this company to no avail. She'd call a week in advance for nothing. They never show up and if they do, it's 3 days later. read more

Bad bad service. Failed to pickup my elder handicap hear condition Mom after a doctor's appointment. She was left for over 4hrs, but Alivi had already reported to health ins that the patient was picked up and sent the invoice. Called and received the worse customer service. No caring at all. read more

I don't like that Aliv transportations hire other company's like Sanz Consolidation LLC becuase they are ALWAYS LATE! next time ask Alivi to request u er it's super fast read more

This company is the worst. 1st day they showed up close to 30 mins late. 2nd trip they told us they would be late an hr and 30 mins +. Third time they didn't show up, they didn't even call. read more

The app needs alot of work. Its fairly easy to make apts but tracking really is non-existant. I had a yong man 2 times that left me outside in the cold in the rain & the company had to send someone else. Today 7/9/2025 my ride was great Jeremy with Ride with class got early & is courteous. My return ride home was schedules at 4:10 my ride Yoermis was 27 min out, then 15 then I got a message Jeremy was picking me up in 5 min Here I am at 5:03 & still waiting. According to the app my ride was completed. Now I have a friend coming to rescue me. Thank you Alivi I will be giving the WORST review on every Social .edit platform read more

Awful, bad tempered guy, trying to blame me for not being at the right spot. Yelled on the phone, ended up hanging up on me. The whole time he was at the wrong building. Ended up calling my clinic and they sent a Lyft to pick me up from the Doctor. Wont let my clinic ever set me up with this horrendous company again. read more

On extended hold waiting to hear about my medical trip. Hold for 17 plus minutes ,after being hung up on .. No assistance then the survey was asking for review of the agent that just assisted me... No one assisted me I've been on hold the whole time . Then I'm hung up on again. Terrible businesshttps://youtu.be/QU2UIxbLBls?si=LWjsEtqthA90_vgD read more

Alivi - Medical Transportation Near Me - Doral, Florida

This company is very UNTRUSTWORTHY we had booked 2 rides with them to a specialist appt and they cancelled both rides with no notification.They just didn't show up!!! read more

I have careplus transportation Thur alivi I was drop off at the wrong location in the middle of nowhere for my doctor appointment because a agent book a wrong location alivi took over an hour to answer the phone to handle my concerns read more

Worst service ever. Cancelled my ride as I'm ready to walk out the door then try to call and restore it, I wait on hold for AN HOUR finally someone picks up and HANGS UP! doesn't even call me back! I'm furious. This company is a joke and I will keep writing reviews until something changes. It's happened numerous times and it ridiculous!! read more

They transported my elderly mother from the hospital to rehab. She said there was no a/c. She asked them to make it cooler. The said they couldn't. Plus there was a language barrier. Terrible! read more

The most unprofessional and unreliable company I ever had as Transportation provider from my Humana Medicare Advantage plan. And the worst, Humana absolutely does not care how their Members get treated from this Miami based Alivi company. I just filed a formal complaint with Medicare against Humana and Alivi. I give Alivi no star and Humana one(1) star read more

If I could give a zero rating I would. I am a caregiver for a patient in Palm Bay Florida. The driver never spoke directly to me. Apparently he only spoke Spanish. The car was hot but when asked to adjust it he refused and acted like he didn't know how to work it. He dropped us off at the wrong address for the appointment and was on his phone on a personal call during the whole entire ride. Driver was rude and uncaring about the passengers comfort. read more

Horrible experience horrible service no dedicated workers rides being scheduled weeks beforehand and drivers not showing up being told different things from different representatives given the run around about simple questions drivers are aggressive and clueless on how to assist elders drivers never show up at requested scheduled pick up and drop off times what's the point of providing this service this is hurtful to know how terrible seniors are treated most horrible customer service i have ever experienced i will not recommend this service to anyone who actually needs help care and assistance the experience literally had me in tears this is the type of business that needs to be shut down and investigated horrible moral standards and practices i dont see how agents sleep at night working for such a corrupt company read more

Don't use this company!! They don't pick up in a timely manner. Have left my disabled mother sitting in 90 weather for hours, have picked her up for an appointment over 40 minutes late and made her late for her appointment. Told her they couldn't push her wheelchair because there was dirt etc. This is the worst medical transport company ever!! read more

Excellent service. On time,clean vehicles, great drivers. Short wait time and courteous service.

They showed up in clothes that looked liked they just got out of bed and did not have the oxygen needed to transport. They did not even have a sheet on the gurney. We refused their service since the patient needed oxide transport. Very very unprofessional. The next service was extremely professional. read more

One out of 3 cars try to refuse my service dog had one driver literally rolled up the windows and lock. The doors cracked his window inside. I'm scared of dogs. They're not allowed in my car. I said this is a service dog and if you refusing to take me, I'll be more than happy to tell Alivia and they can pay the $5000 fine. I'm sure they'll pass on to you and then all of a sudden he could let me in his car they continually on a regular basis wanna pick me up two hours early to get me to my appointments two hours early cause it only takes 10 minutes to get to my appointments then they want me to wait 45 minutes for an hour before somebody else comes to pick me up. They're nasty to talk to then when you have a complaint, they conveniently don't know how to speak English, I don't like this company, and I have told my insurance company that I refuse to get any rides by this company. I have been stranded by this company. They wrote down the wrong doctors address. One time in the man told me to get out. All of this is on file. I have numerous complaints with alivi and nothing's been done. The company doesn't care. I don't even think the CEO knows what's going on and I'm trying to get a hold of him because nobody in this company truly cares. You have one problem and you'll change your five star to one star I guarantee it unless you're an invalid and have a half a brain and can't think this company is the worst! DO NOT USE LOW LIFE COMPANY Remind you, I was put out on a street that wasn't my address and it wasn't even the address of near my doctors with a service dog in Florida in July so yeah this company just screwed in the head read more

Is this reliable transportation? I would have to say this is one of the most incompetent company I have ever encountered. It is truly a crap shoot. You will be lucky if they actually show up. I have had three separate occasions I have received texts from ALIVI that they are coming the next day to pick you up...only to be standing outside for 45 min waiting for the driver. No one ever shows up. This happened to me again yesterday. When they do show up the ride is very pleasant. They due an okay job transporting you to your medical destination when they do show up. So sad. I must say I will never, ever deal with this company ever again. How can one company be so incompetent? read more

Had ModiCare prior. Since transportation company changed to Alivi the first of the year, I have had no trouble scheduling trips. They have been quite nice and cooperative. I do the Mileage Reimbirsement Vouchers for PT for my grandson. my complaint is that I have been given 3 different fax numbers for the provider to fax the form to them. Didn't know the first 3 voucher didn't get to them. Then I have received reimbursement checks, but can't reconcile them against my vouchers as the checks don't tell me what days that I cam being paid for. I have called 4 times for help because I KNOW that I am owed by $$. I get sent around and told someone will call me. No one has called me. Plus it takes 30+ days to reimburse me. ModiCare I received a check within 3 days. read more

This is the worst transportation company the drivers dont speak English, and the representatives mess up transportation trips and dont never use them. read more

Never got my return to home ride through Alivi. Text said be ready for your driver. I waited an hour and a half, no ride. I called Alivi. Only a robot. I repeated "representative " 3 times. Robot then said it would get me a representative but connected me to a thing wanting a review. I gave my review and then it hung up on me. I then had to call Humana and they got hold of a human. That human took a long time but arranged a Lyft ride for me. After waiting 2 hours, I finally got a ride. A horrible experience. I hope that Humana gets a better transportation company. read more

I'm on Humana Medicare in Florida and I hate this new service that they have because the people they use for customer service are out of their house and this lady had her battery that needed to be replaced in her smoke detector so it was blaring in the background beeping every freaking 15 seconds and then she couldn't help me in the and was very unprofessional could barely hear her because she kept on using speakerphone it echoed in her place and was terrible with her foreign accent. I'm disabled and rode my freaking bike to my office to my doctor... Even after I told her to take it off of speakerphone she said sir it's not on speakerphone you can hear the echo... Terrible service!! read more