We wait an hour for incompetent, uninformative, and unhelpful staff to waste our time. They don't tell us we need to return the tablet to the right window or that a urine sample is needed until after my father already went to the restroom. They have no sense of customer service or empathy to the point that they have a sign to stop complaining to their staff. Moreover, billing is unclear for charges without written details to explain unexpected charges. Furthermore, their appointment scheduling system online is inaccurate where it says that there are no appointments until May and we learn there is one a month early in April when we arrive to schedule a follow up with another doctor, who is available the day we arrive in the afternoon. This is the most ineffective use of everyone's time except for the staff, who get paid regardless of considering that the time of patients and their caregivers are just as valuable.
I'd never recommend this office given how they treat senior citizens with disabilities, let alone those without any. Whoever is running this practice clearly doesn't care about patient satisfaction enough to train their staff to accommodate, not frustrate patients and caregivers. read more
