In just 2 weeks, terrible experience of overnight care for my terminally ill father who is a high…read morerisk fall. 1. Two Caregivers falling asleep during multiple shifts. With a falling incident due to no assistance due to caregiver was sleeping. 2. Another caregiver yelled at my father, refusing to help resulting in him urinating all over the carpet. 3. Another caregiver appeared to not be able to read English. Concern if assisting with medication or reading instructions for care. Advised agency of these issues and attempted to email the owner, no follow up. The care manager seemed inexperienced and not interested in trying to improve our experience or keep our business. Very unfortunate that my terminally ill father had to have this experience during the hardest time in his life.

Our Home Care Assistance care manager understands our needs, and I like how they do things. I get…read morealong with my husband's caregiver as he is considerate. The office staff call me ahead of time and they are friendly. The services keep my husband engaged while I receive a break. I recommend the agency because they have sent quality caregivers.

Domechi is great !!…read more He really knows what he's doing with massage techniques . definitely recommend!!

Maggie was my wife's OT therapist after her operation. The first session she took measurements…read more The second session was cancelled; the office called us only 20 minutes before the appointment to let us know. We were in the car driving because we live 40+ minutes away. The remaining appointments were silently cancelled shortly after. The office did not bother to call us, we called them before our scheduled appointment to verify. No one answered so we left a message. Our call was not returned. We called another location that didn't offer OT, and they are the ones that told us all our appointments had been cancelled. Without commenting on Maggie's competency, we find the treatment we were given by the front office utterly unacceptable.

Visiting Angels Albuquerque is amazing. I had an Angel show up 9 hours after I signed up so I could…read morecatch my flight home. Lisa-Marie Beaty in particular was very good with my Father and they became fast friends. I was very lucky to find them and would highly recommend them.

A nightmare! My…read moremother was admitted for home hospice over the summer of 2022. She lives in a trailer park on the outskirts of Albuquerque. I implored my mother over a year ago to consider relocating closer to my family after her husband died, but she refused. I live in Virginia, and I am the only surviving family member to advocate for my mother. Visiting Angels was recommended by Compassus Hospice care. She has been "robbed" (reported by providers) numerous times while attendance was present. I left $700 cash and a gift card for $500 (to cover expenses) in a pocketbook stowed in a location that only my mother and an attendant knew about- only to be informed that her pocketbook has gone missing. I have called numerous times when the attendant caregiver answered clearly roused from sleeping- and more than once with an attendant who was slurring their words. Furthermore, I have received multiple calls where she has fallen while attendants where present. My mother's checking account has been depleted and the only management involvement is to harass me about payment. The calls have been numerous and each with the caveat that home care will stop, and she will be discharged from hospice. I have been labeled an "exploitive absent son" and the attendants seem to be gaslighting my mother. They are restricting my calls and I have no way to reach my mother. It's been almost two weeks since I've been able to talk to her - I am recurrently told that she is sleeping, or that she doesn't want to talk. Now that her funds are exhausted, I've been receiving buttery calls from the manager that her care can be extended if other funds are available. But, if not she will be discharged. She's being transferred to a skilled facility and expected to be placed in a nursing home over the holidays. I am travelling over Christmas to be with her. I think that as the early boomers reach an age that home care is more frequently relied upon, that exploitative practices and unscrupulous symbioses have been forming between home hospice agencies and home attendance providers. I think more scrutiny and oversight of these businesses are warranted. But I am just another exploitative son. Working long distance with Visiting Angels has been an ugly experience. I expect a reply from a visiting angels representative below or subsequent posts to reply that we should talk this out or that I am being unreasonable... but I am not. It's been an abuse and a nightmare. My mother's last days are tainted by my experience with these people.

Starlight House sent EMTs to the wrong address, endangering my loved one in hospice care. Also- how…read moredoes "round-the-clock" staff manage to allow someone to have a fall so bad that 911 needs to be called. Unacceptable quality of care that endangers its patients. The house is not well kept, even a quick drive by shows that it looks nothing like the pictures posted online.

Well let me start after my horrible experience with Starlight/Lori Munch I wouldn't trust her or…read moreher staff to take care of my pet turtle. I had to terminate our contract because she hires staff that are not equipt to take care of a person with severe dementia. Her house stinks of urine and her staff are super lazy. Her meals are not healthy consist of dry bread and some kind of meat. And most importantly, my husband was saving his medication because her staff is too lazy to watch him take it that my husband was saving his medication to do himself in. In fact my husband was able to get into the supposal UNLOCKED medicine. It never had a lock that Lori ordered one from Amazon per Jake/staff. BEWARE OF THIS place! LORI IS NEVER THERE BECAUSE SHE IS TOO BUSY TAKING CARE OF HER SICK HUSBAND AND HIRES INADEQUATE STAFF FROM CRAIGS LIST AND PAYS THEM MINAMAL.

Please do not use their rehab center! My uncle was there for just a couple of weeks and they…read moretreated him horribly! Nobody filled up his water pitcher beside his wife who visited as often as she could, the food was terrible and on top of everything he was mistreated. He had blue marks all over his back. My uncle had to be readmitted to the hospital for severe dehydration. I don't understand that people who don't give a damn about our elderly work in a facility like this.

Great rehab for our mother. I did research on places to help…read moreher after a hospital stay. I could't believe the gross negligence of Alb. Senior centers/rehab facilities. Shameful. Thank goodness she was excepted to Montebello. First class staff. She said she will miss them very much. Said the food was very good most of the time. Wanted to know if they grubhub? We were so pleased that she was taken care of and wanted anyone who is looking for a place... this one is it. The only person, whom was nice, but not very responsive & dropped the ball was the social worker. We would take our loved ones there anytime.

Not off to the best start. I was told by the leasing agent that mom would have some storage in…read moreplaces other than their rooms. She said it keeps the rooms from getting cluttered and promotes safety. The apartments do not have much storage although the place we got for mom has extra floor space. I was helping mom unpack and put all of her clothes away and when Iasked the front desk lady about it she was very condescending as I was interrupting her chatting with the same resident she was chatting with an hour earlier. The facility manager quickly came up behind me asking if he could help with anything. He was professional and explained that that extra storage is in the med room and probably not the most secure option as they get donations for other people and the briefs and wipes at a free for all. I can get mom free standing floor cabinets for her things but started to wonder how much of that first showing was sales pitch. I thought the front desk lady should get another opportunity to be positive. My wife's salon gets fashion magazines that pile up and when I asked her if they would be interested in them I received the same condescending attitude again. I am a paraplegic who uses a wheelchair to ambulate and I am quite aware when I'm being dismissed. The leasing agent also pointed out the non existent smoke detector, non functional refrigerator, and a blank plate cover in need of repair. At that point I did not feel like I could approach the front desk lady anymore as she was still chatting with the same resident and gave me the same condescending attitude twice already. Not looking too good when the main contact point person pushes folks away with a terrible attitude towards communication. I waited till I got home to call the number of mom's activity coordinator. She was not in but thankfully I spoke with Destiny who quickly answered my concerns and came up with a plan to get it addressed. Front desk lady is obviously not interested in helping me at all as she could've easily directed me to the person on the phone. The entire time I was there no one came by to check on mom in her room. This was over a few hours on a Friday. That does not jive with what my wife and I were told in the initial visit. I'll change this post as mom stays there longer. I hope things get better from here. If not there are other places at this price point and care level. Destiny was able to get the fridge going and was respectful when she spoke with me. I will not be paying any attention to the ableist working at the front desk bringing questions and concerns to the more professional staff.

Office experience, awful. Over charge to bring food to the…read moreroom, on top of the 5,000+ you are paying.

My grandmother was a resident here for quite some time. One day, she rang for someone to assist her…read morein walking to the bathroom. Thirty minutes later and no one had come to help her. She gave up waiting and tried to go by herself, and ended up tripping over her oxygen tube and falling. She broke several bones and ended up at UNM hospital during COVID-19. She didn't qualify for surgery to set her broken bones and was taken to a home with hospice care. Elmcroft was rude and put her belongings on the curb, eviction style. My grandmother passed away a few weeks later from injuries sustained from falling here, all caused by lack of response to her calls to use the restroom.

Elmcroft is an excellent community where residents can age in place with dignity and receive loving…read morecare. The care staff and administration always go the extra mile to help out when needed. The food is incredible and the building is maintained beautifully.