I booked the furnace and duct cleaning service for Tuesday, Jan. 14th. They provided a window between 12 and 5 p.m. and texted me a reminder a day prior, which I confirmed. They called and texted me at 11 am to see if the technician could arrive earlier which I declined. Called me again at 11:30 am for the same thing. The technician called me at 11:54 saying he was at the site. It's my investment property and I don't live at the service location. I told him that I was on my way and should be there in 15 minutes. They called me at 12:06 saying the technician had left because I was booked for the starting 11:30 am window which was completely wrong. They pushed me to come early and I dropped everything to be there. I reached my home by 12:10 but they couldn't wait another 4 minutes and counted me responsible. They could not wait a few more minutes when I told them that I was on my way and should be there in 5 minutes but they wanted to be there about an hour earlier. What kind of appointment system are they following? I had a bad experience earlier too and took it lightly but the repeated bad experience forced me to write another review separately. read more

Had appointment booked with 5 hour wind and was contacted 1 hour after appointment window to have been told tech was sick. Took day off work. If they had reached out prior to appointment entire day of vacation would not have been wasted. Will never use or recommend read more

The contact center has a usa location that takes calls. this center quoted 300.00 dollars US for one room and stairs. Do not give them your credit card number. this was the first quote. the second quote was 187,00 the driver shows up now the quote goes to 278.00, he says its a mistake. we have new workers. not good. its a scam. thats a big difference. go away. read more

Not happy at all , they sold us two ac units .. one works one doesn't , they have been out three times to try to fix and it's always temporary fix But the worst part is the absolutely, totally, snotty receptionist who informed me that I was the one who canceled a scheduled meeting they blew off ....and that they flat out can't fix our unit Call direct energy ???? wouldn't have wrote the bad review if she wasn't such a ... read more

This company sent two employees to clean my 2 furnaces, 20 hot air 7 cold air returns. They were in and out in EXACTLY ONE HOUR, including setup and tear down. Their employees are on commission, so it's "blow-and-go" as quickly as possible. Registered a complaint and the employees came back with attitude. They repeated the process again...neglected the cold air returns and did some of the hot air ducts. They then removed my highly efficient electrostatic filters and stuffed cheap, useless Merv2 fiberglass filters. (they didn't even clean the electrostatic filters (metal) because they didn't want to damage them with compressed air. (I use a pressure washer to clean them... water is denser than air... and these employees apparently). Absolutely useless. Use JustinTime furnace. They did the same job... took them almost 4 hours. So don't waste your money! read more

Our furnace cleaning was done well by a very courteous crew. A problem not detected until later was corrected by manager (Sam) to our entire satisfaction. Used company twice, would do so again. read more

I've hired the Alberta Furnace Cleaning division of this company twice now, the most recent service call being last week. I found things a little confusing this time around because AB Home Services now contracts Fur-Max Professional Services to clean furnaces, so when their truck showed up, I wasn't sure of what to think. It would have been nice to have been told ahead of time. I had a few other surprises. The two servicemen were considerably more thorough and pointed out my disgusting chimney stack and bathroom fan, which no one has done before. I'm sure they've never been cleaned. They were courteous enough to show me the grossness first and ask my permission to clean them after warning me of the costs. I also ended up realizing we've neglected to change our humidifier filter regularly, so they had one on hand and did that too. I feel much better about having a few extra issues addressed, but the costs associated with some of the extra work are pretty high. My bill was just shy of $450 and my spouse nearly had a heart attack. I don't feel I was coerced into paying extra because I knew what I was doing, but for about 1.5hrs of work, that's a little crazy. They altered the temperature of our hot water heater, which isn't a huge deal, but I wasn't thrilled with it either. I am grateful to have learned a few new things and I may or may not use AB Furnace Cleaning/Fur-Max again based on more fee research the next time around. I must say that the two servicemen were very friendly, which clearly helps with sales. I also received a follow-up phone call for feedback. Costs aside, they were worth hiring. 3/30 for Yelp's 30 Day Challenge read more

One star given, only because zero stars was not an option. Stay away from this company!! After having my dryer thermostat replaced, the repair company suggested that we get our dryer vent cleaned. During the repair, we pulled the dryer out and vacuumed and wiped the insides of the dryer so there was no lint or any kind of debris. I booked the appointment with Alberta Furnace Cleaning, a division of Alberta Home Services to come and clean our dryer vent. I let them know that no one would be home until 1:00 and they let me know that wouldn't be a problem as they just clean the line from the outside dryer vent. Since I had never seen this procedure before, I didn't think that was an issue. Upon arriving, I learned that they had finished up and told me they do everything from the outside with no need to come inside. They then came inside and turned on the dryer, immediately they dryer filled with smoke and it came billowing out into the house. We unplugged it immediately and needed to open all of the doors to let the smoke out. The technician was very quick to say "this isn't our fault, it must be something with your heating element", to which I replied that we had just had the dryer fixed and cleaned out and there weren't any issues. Unfortunately, since I was new to this process, I had paid prior to them turning on the dryer. As the smoke was clearing out, the technician said over and over how it wasn't their fault, they have cleaned hundreds of dryers and had never seen this before. The next day, I called the office, I spoke with the CSR, who was incredibly snarky, and not helpful at all, I finally asked to speak to someone else as I was finished with her belittling me. The Operations Manager got on the phone and explained to me that they would not give me my money back but would be happy to come and clean it again. Needless to say, I wanted them no where near my house again. He said there was a lot of lint in our vent and that was likely the cause of the smoke. He said that they don't clean all the way to the dryer, so they don't check if there is any lint in the dryer. When I asked if the lint could get pushed into the dryer from their procedure, he said the agitation could cause this, but since they don't clean to the dryer, that is not their responsibility. I reminded him that they are the experts and that is why I hired them, because I have no experience or expertise in this area. He said the dryer is our responsibility. I then asked why they would turn on the dryer if there was a chance of this, to which he replied that they were not the cause of the smoke and it was not their problem, again letting me know they could come back and re clean the line if that is what we wanted? I had to call the dryer repair service back to look at my dryer, when he arrived and took apart my dryer, there was so much lint back in the machine (that we knew was spotless as we had just cleaned it out when he was there 2 days prior). There was a lot of lint in the machine as well as burnt lint on the heating element. This lint was pushed back into the machine from when Alberta Furnace Cleaning put their nozzle in our vent. After having the machine fixed...again because of all of the lint, we had another dryer vent company in to re clean the lines. There was a lot of lint and debris still left in the line. The new company let me know that they clean the line from both ends to ensure there is nothing left in the lines as well as testing the amount of air that comes out of the dryer vent. While I will take some responsibility for the dryer vent build up, that is precisely the reason that I called in professional to do the cleaning, to get the job done properly...or so I thought. I will never use this company again and will be sure to mention this to anyone interested so they don't have to go through the same hassle as we did. Poor service, didn't do the job properly and even worse customer service...stay away!! read more

Alberta Home Services did furnace and duct cleaning at my place. The two technicians that day said that I should replace the hot water tank as well and they could book an appointment for me. I agreed. After the furnace and duct cleaning day, there was a gas leak because the furnace valve was broken. The valve was fixed by another plumbing/heating company because they came to look at the water pipes at my place and discovered the gas leak. I called the manager at Alberta Home Services, left him a voicemail but never got any call back. This weekend, Atco Emergency shut down my furnace because there were problems but they COULD NOT shut down the gas valve because the hot water tank (installed by Alberta Home Services) was installed too close to the gas valve. And there was even a dent on the tank. I had to re-install the hot water tank before replacing the furnace. I called Alberta Home Services, they said they could send a technician to come and check but couldn't tell me when they can re-installed the hot water tank. I couldn't afford to leave my place with no heat in -22 degree weather so I paid $300 for the furnace replacement company to re-installed the hot water tank. And to be honest, I didn't know if I could trust AHS to re-install to hot water tank anymore. I am not sure how good AHS is with other services but I used them for duct cleaning and hot water tank installation and both times, had to spend money to fix what they did wrong. In addition to that, there were serious safety issues (gas leak, could not close the gas valve) that the company did not address. The technicians/manager were irresponsible. I trusted them to do their job but after this, I totally lost trust in AHS. If you consider using this company, make sure you check their work carefully and ask about warranty policy so you don't have to go what I went through. read more

We have used Alberta Home Services (AHS) exclusively in the past for furnace cleaning. However, we recently booked a dryer vent cleaning and had a terrible experience that compromised the safety of our family. After the vent cleaning was completed, our dryer got exceptionally hot and blew the heating element. The dryer repair cost hundreds of dollars and was a result of a plugged dryer vent which was just cleaned by AHS. We then hired Dryer Vent Wizard, who I would highly recommend, to properly and thoroughly clean the dryer vent. The vent blockage could have easily caused a fire in our home and even the AHS website states "Dryer vents are a leading cause of in-house fires in Calgary". Since these occurrences, AHS has been very difficult to deal with and has offered us atrocious customer service which is strange given that their actions resulted in a safety risk to our family. I would strongly caution against using this Calgary-based company for any services because if anything goes wrong, they won't take responsibility. read more

I was shocked to have a bill of $412 just to clean our furnace and vents which is $150 more than we have paid before. Also they came 45 minutes early (45 minutes before the 2 hour window) while we were still in bed and did not leave when we pointed this out. I was unhappy and cancelled the carpet cleaning service I had booked for July 23. I cancelled it on July 16. I then received a long distance call on my cell on July 21 while in the mountains on holiday saying they were calling to confirm. I again said it was cancelled giving my name and address. They asked me to wait on hold, I said I could not. Then they showed up on July 23 in spite of the service having been cancelled. If they are that desperate for business that they do not honour calls to cancel services made one week in advance, then run for the hills and never contact this company. read more

I know nothing about furnaces so when our furnace failed to come on I had to find someone to come out here. I found Alberta Home Services and gave them a call.Tim did a good job repairing our furnace.He came and had our furnace back up and running like new.He did a good job and knew what he was doing, glad we will be having heat back in the house again.Thank you Tim! read more

We just had our Furnace and Ducts cleaned by Alberta Furnace Cleaning (FUR-MAX)with their $149.00 winter special ...... WHAT A JOKE!!! ..... ended up with a $400.00 dollar bill and "somehow" the credit card wasn't accepted, so they would only take cash!! ..... How much more "Fly by Night" can you get ..... The wife was looking after this as I work out of country and they obviously took advantage of her and her poor understanding of how a Shady Company operates. I would warn anyone away from this company ...... read more