We stayed here in the "luxury " loft suite with Jacuzzi. Not only did the Jacuzzi not work without…read moreintervention of the maintenance crew, but the water leaked out all over the floor and into the bedroom. They cleaned the tile floor but left the carpet soaking wet for the remainder of our stay. They refused to give us another room. They promised to compensate with a couple free nights in the cheapest room, but then refused to respond to multiple queries.
They even accused us of pouring the water on the floor ourselves, to get a discount. As the photos show, there was way too much water for that.
That's why maintenance was called and came to the room 5 times during our weekend stay. We tried talking to the managers, Enzo and Monica, who were never available and do not answer customer requests over the weekend. In over 2 weeks since our stay, and with me calling 5 times, they have never called me back. It just shows how much these people care about customers. They will care even less when you book a normal room, I am sure.
This hotel is a scam. The service level was so bad. Fake promises every time you connect. Guaranteed they will respond to this review with blaming us again too. Don't waste your money.