I have a super complicated eye history. I've had laser surgery, then a retinal detachment with…read moreanother surgery, leading to a very unusual astigmatism. It is very hard to explain what I am seeing. However, Dr. Thompson was the first person to really understand, listen to me, and do something about what I was seeing that was abnormal. This was the most comprehensive eye exam I have ever had. They check everything very efficiently, effectively, and with care. I usually try to order my glasses from places online to avoid massive costs at optometrists and when I ask questions about that at the doctor, I'm usually greeted with eye rolls and am ignored because I'm not giving them business. However, at this center, they helped me figure out what would be best for me. They gave me my prescription so I could check out other options online and call back if I needed. They even gave me credit as a new patient towards glasses or contacts! Even if you live an hour away, it is worth the trip to get your eyes checked here. Especially if you have a complicated history, like myself.

I do not recommend this place for eye care Not patient friendly rude and long wait times...read more

Update:08-24-2022 I…read morehave been working for an entire month to get my billing correct! It appears that they just plug numbers in after you prove that what they're charging you is incorrect they will then change your billing and add something extra in so they're tip is to make as much money as they can for their mistakes. I am counseling all of my surgeries and finding somebody else to do this who has hopefully a better billing system. This billing system appears to be fraud and I am going to be reporting it to the better Business bureau and elsewhere. I am a diabetic and I am having diabetic exam and according to Humana my co-payment is zero. I did explain and they said if you don't pay the co-payment there's a $5 fee added to it. When I got down to the Carolina eye associates Pinehurst there was quite a delay and discussion about the $50 plus $5 that I owe and convenience fee from their office located in Albemarle NC. I once again explain to them that my insurance covers at a zero co-payment. I had the insurance company on the phone and they ignored the insurance representative and said that they would figure it out if there's been a mistake. The staff in billing refused to speak with the insurance representative. I was shocked!! I also had a witness to these events. I'd recommend some other practice that has a decent billing dept. Majority of their staff are rude. Spoke to initial staff before day of appointment. Need a lot of improvement there as well. Please hire above average intelligent people it would be less stressful. If anyone wants to know what I mean by that I will happy to explain!

Dr. Marshall is an excellent eye doctor with a wealth of experience who cares & makes time for his…read morepatients. I've been a patient for over 20 years & highly recommend him and his kind & skilled team.

Dr. Marshall is unethical and unprofessional. As soon as he saw me, he began to tell me that…read moreimmigrants are part of the problem in this country. He said immigrants cheat the system. He added that the founding fathers wanted us to be Christians. According to him, we should all play football and not soccer, we should not speak Spanish. The conversation was uncalled for, in fact, I ignored him for the first few minutes. He insisted that he provides services for my mother, she lives in Mexico and he still said I was wrong. He does not know how to accept facts and does not believe his patients. His judgment is poor since he assumed that talking to me about his personal frustrations was appropriate for the setting. I consider him unethical and incompetent. He should stop practicing since his personal ideas keep him from being professional.

do not use this business for your needs! they had me to come back in 6 months and i ended up at…read moreanother dr and he totally disagreed that it was needed had a credit on my acct and a refund due that they refused to give me and said they would request a refund check from corporate. after 6 weeks waiting the corporate said the refund would take 16 weeks to receive. so come feb 2026 i may get it after a total of 10 months. never use this business, you will regret it

It has taken over a month to get my eye glasses. I was overcharged by $100. Talked down to…read moreeverytime I called to check on status if glasses. If you can get someone to answer phone, consider yourself lucky. After calling 4 weeks in a row to check about glasses, they finally agreed that they did not know where they were and to refund my $. 2 days later I get a call at 11 am telling me to bring credit card by and they would refund to card. 3 hours later I get a snippy call telling me glasses were in???? Omg...get yourself together! Dr was great but I will never return. Too many people who are just plain rude and nasty. Run from this place!