I communicated with Amanda.
I needed a clean out for a move…read moreand she accommodated me.
I had 1000 sq ft & was quoted $200. After she got there, she texted me, "normally this would cost $250 plus a $35 pet fee, but we'll do it for $200."
Ok... no mention of "pet fee" previously, & I'm not sure why they said that after giving me the quote.
Anyway, I was at the place the night before the clean & told her I didn't have enough room in my car to get the rest of the food out of the freezer. I TOLD HER TO LEAVE THE FOOD IN THE FREEZER & I WOULD PICK IT UP THE NEXT DAY WHEN I CAME TO INSPECT THE CLEAN & PAY HER. When I got there, all my food was gone! They threw it out! DID NOT FOLLOW MY INSTRUCTIONS. I was very mad, that was a lot of money in food!
Then, she told me that while the 2 of them were cleaning, she left the KEY in the front door, which was open while they were taking trash out. She said a young black man wandered into the house, said he wanted to look around, & she let him! After he left, the key was missing & she couldn't find it anywhere! I told her how foolish it was to let a strange man come in, he could've hurt them, and he stole the key, which meant the locks would need to be changed! Luckily for me the owner was too cheap to change the locks so I wasn't charged for that; had I been, I would've had to deduct it from her fee.
They did a good job, but had to come back because they hadn't swept off the patios or cleaned some paper that was stuck to the floor.
They definitely need to step up their security & follow directions better, but I gave them 4 stars cuz they worked their asses off & the place was spotless afterward.
In response to THEIR response, THERE WAS NO CAT FECES ANYWHERE IN THE HOUSE. Some litter on the floor, BUT NO FECES ANYWHERE. I don't appreciate that remark!