Albany Property Services are by far the worst letting agents I've experienced in Cardiff.
They refuse to oblige the contractually agreed 24 hour notice period, with the bulldog landlord turning up whenever he feels like, using excuses like
"I didn't think to text" or "it slipped my mind".
They are also allergic to spending money to correct problems that don't affect the re-sale potential of the house - the landlord was aware of one simple to fix issue for several months, but because any new tenants wouldn't find out about it until they moved in he "couldn't be bothered to fix it".
There is also the rediculous issue of their agency fees - we paid an extortionate £110 each to sign the original 6-month contract, even though we found the flat ourselves on gumtree, but when we asked to renew for another 6-months there was even more bad news as we were hit by a £60 fee "as there's a lot of work involved in signing a new contract that we don't get paid for". I wish I got paid £60 for the ten minutes it took to change the dates on the contract, print it out and sign it...
In short, most landlords only see you as a big walking £ sign, but at least they treat you like you get something for your money. With Albany Property services you're just left with a feeling of being used and abused while they laugh at you from their stately mansions "that cost £6 a day to heat during the winter". Which in case you're wondering, is what they told us when we told them there was a gas leak and we were concerned that our pokey 2-bed flat was costing us £5 a day in gas... read more