The service is above and beyond. We were picked up and dropped off at Heritage Marina. The jet boat is enclosed and can be heated. There is water and snacks available. There was narration along the way by Sylvia, the owner. She pointed out an eagle's nest and spoke about eagles. We stopped by an area with harbor seals and learned about them. The best part was that we could stay at Anan Bear Observatory as long as we wanted. There was a group who left earlier, so she took them back to their anchorage in Berg Bay and came back for the 5 of us that were still enjoying our time. When the pink salmon are in full migration upriver, it is a bear viewing extravaganza. We left at 9 and were returned to our marina by 5. We got our money's worth! Another tour company returns by 2 pm, which only gives you 1 1/2 hours of viewing. Watch what you purchase! read more