We booked a shore excursion, through Celebrity Cruises, for the Mendenhall Glacier and Salmon Bake. The driver dropped our group at the glacier and indicated she would return at noon for pickup at the same spot as drop off. We returned to the pickup spot at 11:55 and noted that the driver's name, bus number and our ship name and the pickup time of 12:00 were all still listed on the "white board" at the pickup/drop off point (drivers seemed to be erasing this information as they picked up their groups). Additionally, the same driver's next group with pickup time of 1:30 was on this board beneath our information.
In the time from when we arrived at the pickup spot, until 12:40, we never saw our bus or driver at this spot. The operator insists that the driver was there and waited 10 minutes and then left. Clearly, they were there earlier than 12 and left earlier, stranding us at the glacier park. When we called the tour operator, their only solution was for us to wait another 40-60 minutes for another bus. We had already missed the salmon bake and were not interested in sitting on a bench for another hour.
Luckily, we were able to get a Lyft ride back to the ship.
Would not recommend booking any excursions using this tour operator as they failed to take any responsibility or provide any explanation for this situation.
Celebrity was also of little help, although they "graciously" credited us with the cost of the Lyft fare. read more