I have been a customer of ADT for many, many years. I have had a ongoing problem with the control…read morepanel going blank over the years. To fix it involves removing the control panel, unplugging the battery to have it reset. I have done that 3 times now in the last 2 months. I called to get them this past week to try to figure out why this is happening. I was told it would cost me a lot of money for them to come to my house unless they deem there is something really wrong. So I must call at the time when it is blank which is what I did before and they just taught me to do exactly what I am doing. I am very unhappy with customer service. I would recommend doing your homework before you sign up with them.

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

If I could give it a zero I would. Between talking to…read morerepresentatives and then being transferred only to answer the same questions for hours on end and then finally thinking it is resolved only to have the technicians not show up two weekends in a row this is completely frustrating and uncalled for. Many hours wasted trying to get this resolved. If the calls are truly recorded they should listen and learn what not to do. You no longer have the pleasure of speaking or working with me

I have been frustrated with ADT alarm services. We had…read moreservice at a property in Mesa-az and sold the property, bought and moved to another house in Phoenix. We had a different alarm system and provider in our new home. I called them last year to terminate our services and they told us that our contract was still running until Oct 2026. I will have an early termination penalty. I keep the service until 4/25 that the house was sold. Transfer the service to our new address and new equipment until we decide about the termination of the contract. Call them again and decided to terminate the contract, pay the early termination of $350 and return the new equipment. They did not wanted the old one back. Took me 1.20 hrs in the phone, 6 different people, each one has to hear my history and explanations. Finally, "labels for my returning equipment should be in my email with 30 minutes ". Never happpen. Call the following day, another 1.25 hrs in the phone, 5 different people, tell my history, repeat myself over and over until the frustration got heard by the last person and I got my labels and return my equipment. Customer service needs to be train. Keep notes if what's going on with the clients so, left hand knows what right hand is doing! No wonder why people are been replaced by robots and virtual services because it was worst than that. People (humans) do not want to work, efficiently and above and beyond anymore. Customers frustration is not a big deal! You are stuck, pay the bill and " I am sorry about that", it's all you hear but doesn't resolve the problem.

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

I had a security system installed at my business about two years ago and I was very happy with it…read more I recently had one installed at my house and it is the best choice I ever made .America'S security is a great company Billy Weander is the nicest guy ever he was the one who signed me up ,Vanessa Jimenez installed my system real quick and she was the nicest most professional technician I have dealt with ,very clean ,on time and very knowledgeable,she even followed up with me asking if I had any questions or complaints .I am a business owner and I know for a fact that it's people like Vanessa and Billy that make a great company that everyone wants to work with . Thanks guys

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

In May 2024 we met with several home security companies because of substandard service from the…read morecurrent provider. We initially met with Erik Schaff who discussed with us a detailed plan for our home. He gave us a proposal which was reasonable and well thought out. Immediately after signing our contract he had his technician install the new components in one day and we had security without any lapse in security services. We have had one minor incident which was immediately addressed and fixed by Wesley Winget their technician. Based on our experience with Erik and Wesley, I can highly recommend JPG for any home security and consulting services which you might need. Richard Juel

Cleveland was amazing: responded quickly, professionally and made sure to understand what I was…read morelooking for before quoting me. Easy communication, punctual and fast installs for two tv mounts 45"+. Cleaned up the work area and sent me pictures prior to ensure I was pleased. Very affordable and would definitely recommend for home electronics projects.

Cleveland is very professional and worked with me to align schedules, booked him 2 months out and…read moregot everything ironed out quick. It's hard to find people who can properly mount flush TVs. I got a 77" G4 OLED Mounted with perfectly flush fitment, recessed panel and cables ran through perfectly. I did tons of research and if you're looking for someone knowledgeable , meticulous and reasonable, this is your guy! Really can't recommend him enough. Pics attached for reference.

If it wasn't for Jim Godfrey and AZ alarm, I would be homeless…read more To make a long story short, my dog started a fire in my kitchen when I was at the airport, The monitored smoke detector that Jim suggested saved everything, FYI , the best customer service!! Thank you!!!

I requested cameras & a new alarm system. They were able to use my existing window & door sensors…read more... (ring products) . The tech was exceptional!!!!! New motion sensors & window breaks sensors. My entire home was covered in surveillance in an hour. The system hooks into Brinks security... just like most other alarm companies. I had issues with my code ( I forgot it) so I called Eric ( sales) and he immediately had a tech call me and verify my info and was able to work out my issues . My son set off the alarm twice by accident... police were at my door in mins. & verified my identity. The second time my relatives set off my alarm accidentally... I got a call from brinks and identified myself via code words etc. This company is no joke folks. Brilliant service. Affordable... Spot on customer service. Don't call Brinks just call this company... Brinks will charge you to come to your home... This company can assist you from the phone or on site and there's no charge. 10 Stars! Eric , sales was great! Our tech outstanding!!!

Job well done, Handle thing with care. Put a 120 inch…read moreprojector screen on the wall and looking great.

Highly recommend Peter to install TV and hook up surround sound! He was very good with…read morecommunication and that is highly prized today.

Worked with Redline to update to a more modern security system. Reasonable price and installation…read moreby Billy was seamless and very professional. He showed up on time and programmed our new system very efficiently. Very happy with the service from Redline Alarm Company. Jeanne R.

I had issues with my alarm system. I called Redline because of the great reviews here on Yelp. This…read morewas a decision I did not regret. Tyler was professional, friendly and knew what he was doing. He came very fast. The price was reasonable. He gave me a quote on the phone and what I paid was what he quoted me. I would recommend Tyler from Redline without hesitation and will call them again if I need.

We just canceled our service as it was impossible to have someone come out and troubleshoot when we…read morehad issues. When I called to cancel they noted the owner Lucas had to send over the form himself. I called today and spoke to Sara to get a timeline on the form and share their network is still trying to connect and sending us notifications. She seemed to get upset and note it was just her and Lucas running the company and there is nothing she could do it. I told her I understand but she started to blame the new company we went with and said they needed to take care of it. She seemed very confused and ended up hanging up on me because I asked her not to call me sweetheart. After hanging up she called back 10 min later and gave me a new name of Brandy and when I questioned if she was Sarah or brandy she said she had two names. Never acknowledged that she hung up and just noted she sent a note to IT and kept calling me honey and sweetheart. Just really bizarre behavior. The cameras - At first they were great, but then started to lag greatly. (We did upgrade the WiFi and all that) the doorbell was hit or miss sometimes it would record and other times it wouldn't and then eventually stoped working. When we would call to have someone come out they said someone would get back to us but they never would. The monthly price is low at 29.99 which is a big sell but you get what you pay for. We have our security system with Vivant and decided to switch our cameras with them and it ended up being the same monthly price but a company that has great customer service and responsive.

When one of my sensors failed over the weekend Properguard was able to get my system s on track and…read moresensor replaced.