Patient for almost 10 years. Spouse has also been a patient for several years. Dr. Kent is an amazing PCP. She takes her time with me at every appointment, stays on top of all my health issues, refers for tests/specialists when needed and is very thorough. Wonderful positive, proactive and encouraging attitude also. Highly recommend. Never a wait time. Great having lab on premises. Recent turnover of PA/NPs but hasn't really been a problem for me. When people on FB ask for PCP recommendations - she is very highly rated. Not sure why Yelp is so out of whack with reality. read more

Well, to start, you can't make appointments online and the website is not helpful. New to the area, I embarked on setting appointments to select a primary care before I commit. Most offices welcomed the idea for me to meet the team and tour the facility before deciding. This office told me they wouldn't set an appointment until, I download and fill out the new patient packet and then sign a medical release for them to review then they will call to set an appointment. I explained that I was not asking for an exam and the response was, "oh, we don't have the time for that, I wish we did, but we don't have time". If you don't have time, or care enough, for me to get a level of comfort before I commit to you for my healthcare, there's zero chance I am going to trust you with my life. read more

I have been going to Dr Kent for several years and consider her an exceptional Doctor who is very caring. I never have to wait very long and she certainly seems to know her business. I would recommend her to anyone who is looking for primary care doctor read more

This is the first time I have ever posted a negative review, as I am all about finding the positive, but given my experience with this practice It took over 2 months to get an appointment at the practice, as I was in search of a General Practitioner. When I finally got an appointment, it was to be with the Nurse Practitioner, which a did not have a problem with, at all. When I booked the appointment I did ask if I would get to at least meet Dr. Kent, and was told yes, though the exam, etc., would be conducted by staff. Arrived to appointment, everyone was friendly, almost no wait time (there was only 1 other person in the waiting room, and he was only there a moment, as well). Overall I was really happy with the visit, except for not getting to meet the doctor. I will repeat- overall, the staff that worked with me during the visit were all very friendly and professional. To be clear, I am totally fine with being seen by a NP, but on a FIRST visit to a NEW practice, I also wanted to meet the person I was signing on to be my GP. Once I arrived home, I realized I was not informed on how the process would work for a test that had been ordered. By then it was close to 5pm, so after listening to a long automated menu I had to leave a message. I jokingly expressed how I hate automated menus (I really hate automated menus, hate automated menus, did I mention I hate automated menus? lol), I said, then asked for a return call on how the test process would work. I got a call the next morning, from the receptionist. I thanked her, then politely mentioned it was a bit off putting to not at least get a hello from the doctor herself, seeing as it had been my first visit and I was planning on making her my GP. I then thanked her for her call and expressed my sincere appreciation, how I thought everybody that I met was great, and said goodbye. Moments later I got a rude call from Lee Kent, the office manager, who I understand is also her husband. He proceeded to tell me how Dr. Kent's time is valuable, and she's very busy, and doesn't have time to greet every patient. I responded that I understand, EVERYONE is busy these days, but as a new patient a simple "hello, welcome to the practice" would have been nice. At that point he just started yelling, and I interrupted his rant to say it really wasn't necessary for him to have called to rudely reiterate the policy the receptionist had already politely explained, and that his call was just pissing me off. I then said goodbye, have a nice day, and hung up (as he was still yelling). I can only imagine what anyone within earshot must have been thinking. Today I got a certified letter stating, word for word, omitting name and date (this is obviously a form letter- they must send out a lot of them): ================== "Dear Ms. _________ I find it necessary to inform you that I will no longer be able to provide medical care to you. This notice will become effective on _____________, or 30 days from the receipt of this letter, allowing you ample time to select a physician of your choice from the many competent practitioners in the area. If you should require urgent or emergency care at any time, please proceed to your nearest emergency facility. Since your medical condition(s) may require continued attention, I suggest that you place yourself under the care of another physician with the expertise necessary without delay. You may want to call the local county medical society or the local hospital's physician referral service for assistance in locating a new physician. With your written authorization, I will make a copy of your medical records available to your new physician. If you have insurance with a designated PCP you need to contact them immediately to assign you another PCP. Sincerely, __________________________________ Alana M. Kent, MD" ================= I cannot comment on whether Dr. Kent is a good doctor or not, since I never had the chance to meet her. As I mentioned before, all the staff I met were friendly. The nurse practitioner I saw had only been there a month, and still seemed to be getting the hang of things (he even came right out and said so). He did forget to give me the information on the procedure for the ordered test- how I was to receive it, etc.- and also misinterpreted some of what I told him about my medical history in the notes (on a report on the patient medical website), but he was friendly and we all need time to settle in, so I give him a break for that. I can only imagine how he'd be treated by the office manager if he were to make a perceived "mistake" on a billing code or something. No wonder he seemed skittish, darting out of the exam room to ask questions. Given my experience for simply expressing my thought that a hello from the doctor would have been nice on a FIRST visit to the practice, I unfortunately cannot recommend this office. Imagine if, as a patient, you were to question a diagnosis, or desire a second opinion? read more

DR. Kent in my opinion must have barely made it through medical school. Completely misdiagnosed my wifes chronic digestive condition. She actually told my wife, who suffers with debillating pain, that she would not prescribe pain medication because my wife would just take it so she could go eat McDonalds! Really!?!? Condescending, demeaning, uncaring and unprofessional. Thankfully we found a fantastic Physician who quickly identified my wife's issues and laid out a treatment plan that has made all the difference in her quality if life. I hate to disparage anyone but when it involves ones health you have to tell it like it is. I gave her 1 star to give her credit for a very basic level of competence along with her unfortunate demeanor. read more

First, let me clarify that I am not a patient of this doctor. I went to her office with a friend who had been recently diagnosed with a disease that I also have. She was seen by a Physician's Assistant. I asked if I could make a suggestion and he said "yes". I told him briefly of the med regiment I was on and how much it had helped me with a disease I have born for 4 decades. Afterward, my friend was charged 3 times what she normally paid for her visit. Not only was she charged for the visit, but also for "psychological counseling", supposedly for my interference. Being uninsured, she complained bitterly about this to the front desk at checkout. It was the end of the day on a Friday, so she was complaining to exhausted people who didn't have the authority to change her charges. On the way home , she received a call from the clinic's office manager with the news that Dr Kent would no longer be treating her case. No recourse. She was devastated. When she took her prescription to the pharmacy, she learned that it could not be filled until the following week. I found the whole episode to be a highly unjust, heartless, and unprofessional treatment of a patient by a doctor. If you must use this woman as your doctor, beware of what you say or do in her presence. She is not trustworthy. read more