Visited their truck on Mother's Day at Dirt Bag Ales and was disappointed with the service. I ordered their fresh squeezed lemonade $4, a blue raspberry $3 and a strawberry snow cone $3 both with sweet cream and both with sour worms, so that's additional $2, since it's .50 for toppings. So total of $12 plus tax. I gave the lady $50 and she gave me $13.50 change. When I noticed that my change was wrong I asked the lady about it and she gave me back my $50 saying we don't accept $50s, why not tell me before taking my $ and shorting me of my change?
Since it's Mother's Day and hot that day there was a long line. There was no way of telling if the orders they bringing out is yours. People are just grabbing it thinking it was theirs since they're just calling what it was. My orders took a long time which is understandable because there were so many people, but when I noticed that the people after me got theirs, I talked to the lady and she said someone took my order. I saw it when she called it out but I didn't think that was mine since it was one snow cone with blue raspberry on one side and strawberry on the other side, with sour worms and no sweet cream, so I explained to her that wasn't my order. They made me a new one and apologized.
While we were eating by the truck, I overheard another guy with his kids asking about their order since the people after them Got their order and they didn't. They need to give out order numbers or take their name down. Also receipts would be nice to make sure they took the right order and add up the correct amount. Also the lady taking orders should tell their customer how much is the total of their order each time, before taking their money or card. it took me a minute to realize she short me on change. People work hard for their money, it would be nice to know that they're paying what they really ordered, not getting short on change or not paying short for the order. read more