I accompanied my family for my granddaughters birthday. I'd never been to this location before…read more It's got lots of options for the kids and from what I understand, the kids have hours to run off their energy for the ticket price. The staff at the front check in were pleasant enough. One accommodated us by taking a quick group photo for us. There was also a manager (that they think was named Chris) that allowed my daughter to use an empty party room due to health issues. She is epileptic and the flashing lights in one part of the facility were a concern. He also brought her a fan when she was hot, which was way over the top. So so appreciated. Sadly, the rest of the employees there, with the exception of the two young ladies at the snack bar, were all rather rude. Only one cracked a smile and became more pleasant when I engaged in conversation with him. The rest acted like they hate their jobs and would rather be anywhere else. In fact, I went up on the skywalk and the zip line and there were no instructions given whatsoever. Just hooked up and pointed in the right direction. Chris, or whatever his name was, that helped with my daughters comfort and safety is why I am still giving four stars despite the rude staff members. Also, my granddaughter had an amazing time.

We've purchased a membership to this place because our son loves it. It was a great place to go to…read moreescape the summer heat or to occupy our little one on a rainy day. I'm giving it 3 stars because it seems like they're not doing any cleaning. The mats are getting dirtier, and there's more sock debris each time we go. The slides are also somewhat sticky. No matter what you're wearing, it's not easy to slide down. With cold and flu season approaching and Covid cases on the rise, I hope they take the time to clean their equipment thoroughly.

I've been to other trampoline parks and I this one was the most affordable and enjoyable for…read moretoddlers. For $8 your child can jump for an 1hr and 30min which is plenty of time in my opinion. During the week they have deals during the day for toddler for unlimited jump time and sometimes we have the place to ourselves. There is a lot space available, so even when it's busy it doesn't feel super crowded. My only complaint is the bathrooms. They are always dirty and smell bad. I try to avoid going there if I can! I see the staff has plenty of downtime so I don't know why they aren't getting cleaned. I noticed several other people have mentioned them in their reviews also. As of recent the dodgeball area is closed and I don't know why. It's been like that for a few weeks now so I hope it gets fixed soon. The bright lights can feel a little stimulating but other than that I highly recommend.

We came for the first time last week, and we liked it a lot better than a different one we've been…read moreto in Winston. I liked that the lights were on, and the music wasn't obnoxiously loud. There is a good variety of activities, from trampolines to basketball trampolines to my favorite part.. a toddler area! Our daughter (3) loved it so much she has not stopped talking about it since we left. The only reason for 4 vs 5 stars is that it is pretty dirty. Besides that, we'll be back (probably next week too).

Our go to spot when the kids want to unwind and have a great time inside! From the go karting to…read morethe zip line to the delicious pizza , this is the place to go to enjoy a family full day ! Definitely recommend getting memberships for the kiddos because once they go they are going to want to keep going!

I arrived around 5:30pm on a Saturday evening. My son and I have a monthly membership. It was…read morereally busy. I prebooked my reservation online before arriving. It was honestly chaos and unorganized. There should be a lane dedicated for people who have memberships and advanced purchases. If there is one. I did up going to the side and speaking with a staff member to check in and bypass the line to buy tickets. My son and 1 stayed about 3 hours, which was nice. I usually am active and engaged by jumping but it was too crowded and wanted the kids to the enjoy the space. I did enjoy myself for about 45 minutes of the time. Part of the membership is kids get a slice of pizza and snack. We went around 7:45pm as they closed at 9. The snack is usually popcorn or chips. My son wanted popcorn. He got a little and kernels. They gave us a buzzer as they were supposed to make more but I didn't see that happening around 15 minutes. We decided to leave, so I returned the buzzer without the popcorn. I think they should have a limit on how many people are present so that people can actually enjoy it without it being cramped. The free jump trampoline area had multiple people in one spot when it's supposed to be one only. There was no staff attending to that area but was a staff member at the other areas. In the future, I think I'm going to come earlier in the day if I'm going on the weekend to hopefully beat the crowd. But they have many birthday parties there too, along with walk ins. It can just be very overwhelming.

Great place to bring the family. Trampoline park, skating rinks and more. We have been 3 times…read moreand had a blast. Highly recommend

Great place for family fun with kids. Really enjoyed our family time at The Block and would…read morerecommend for a fur future experience.

Went on 6/5/25 We…read moreabsolutely had a blast! It has two giant trampolines, basketball, foam pit, as well as host parties. We were attending a birthday party and the party room was great too! Held everyone comfortably. You need to call for details regarding pricing as I wasn't the one hosting. Great for an outing as well, you do have to purchase their socks to go in the trampolines. They claw machines and video games were 8 tokens each so we didn't play any of their arcade games.

I had a great time with my kids and we had a blast, but I removed a star because I purchased the…read moreall day pass for all of us and they only gave us two hours

We had a great experience at Get Air!…read more From the moment we arrived, the staff was welcoming and helpful, and the facility was clean and well-organized. What really stood out for us was how safe and inclusive the space felt -- especially for families with kids of different ages. Our son Eli was able to jump comfortably, and we appreciated how attentive the team was throughout our visit. The energy was fun without feeling chaotic, and everything ran smoothly. You can tell they're intentional about both safety and guest experience, which matters a lot as a parent. We also loved hearing about the upcoming renovations and are excited to come back and see the updates once they're complete. Overall, this was a fun, stress-free experience, and we'd definitely recommend Get Air to other families looking for something active to do in the area. We'll be back!

Horrible birthday experience, I spent wayyyy to much money for some cheap pizza that costed me 40…read moredollars more the space we were put in was shared with another party which is absurd if I'm paying this much money I should get a private room ... I truly will never have another party ever again ON TOP OF THAT THE MANAGER OR WHOEVER IT WAS GONE WAIT TILL THE END OF MY PARTY TIME TO TELL ME ABOUT GOODIE BAGS AND POPSICLES like I was highly upset then to make matters worse they said I'd get a 15-20 dollar refund in 5 business days ...I expressed my frustration to the manager who said they would "talk to their boss" I DIDNT EVEN GET A PARTY HOST AS DESCRIBED IN THE PACKAGE JUST HORRIBLE OH AND THE BATHROOMS WERE ABSOLUTELY DISGUSTING

Calling all kids at heart. Who wants to jump around? No shoes. Bring or buy your special socks…read more Kids and adults of all ages. Mainly kids. Wear them out lol. Slides. Arcade games. Trampolines. Basketball for all on a trampoline. Cool activities. Party private. Rentals upstairs for cake, pizza, bring your own food and drinks. Food court too for snacks and sweets. Sunset - turns into a disco, go DJ. Club vibe. See video. Disco ball. Dance music. Party. With security at the front. Groupon for discounts. We'll be back. Epic family FUN!!

Good to see them cleaning the area. Not happy that some of the games were not working. $23 for 90…read moremin session. Not offering an hour session kinda stinks. Most kids are good for an hour.

We had a great time. This fun zone was clean and we quickly registered. Lots of space for your kids…read moreto run free. I liked the balcony viewing area where you could see the entire play area, the adult beverage area and quick snack station. I also saw a handicap elevator for balcony access. My son had a ball. I also like that there aren't time limits for play.

This is a huge building when you drive up. When you get inside it is literally the biggest waste of…read morespace I've ever encountered. The entrance and sock dressing area is a 30% of the space. It's $25 a person on a Saturday and of course you have to purchase the magical, sticky socks for $6 a person but it is definitely a one and done type place. You take your kids here once and that's it. The trampoline parks make better use of the square footage with a lot of different fun activities. There is no way a child can stay entertained for more than an hour here. My suggestion is take your $33 go to one of the more fun trampoline parks, get your moneys worth and be able to where any sticky, magical socks you've bought in the past and save $6 !! The photos posted, that's it, that's tue entire space for play inside. They spent their money on the building they need to sell those magical, sticky socks to everyone!! PS the Owner/Management and the responses, honestly, tells you exactly what you need to know about this business. She/He is very unprofessional and defensive in every responses, the customer service in the responses are very low par. Why would I care to defame your company, I'm stating the truth. I will take responsibility for not reading the reviews, they tell the truth and it's hard to bounce back from that. I'll check back in 3 years to see if the business is still viable.

Came to Urban Air for a birthday party…read more It really annoys me when we go to a venue for a party and we STILL have to wait in a long line only to check in for a party. Luckily a lady came by after a while and asked if we were attending a party and let us check in through the self service kiosk... In my opinion, someone should be on standby as guests for parties are arriving to help them get checked in quickly and taken to where the party is taking place. When you book a party, you select a time slot, why not have the party coordinator receive the guests as they come?? It would make the process a whole lot easier.. I have not been to Urban Air since my son had his Birthday there a few years ago, but I can see a decline in the cleanliness of the establishment. There are just a bunch of young kids working here that have no conflict resolution skills, the place was dirty. I did like that they had everything set up before hand for the party, that was nice. They provided the socks and wrist bands for the kids, they provided the pizza as well. Overall, despite how I felt, my son and his friends had a great time, and I guess that's all that matters! They have zip lining, bumper cars, a ball pit, trampolines, VR etc. So a lot to do for sure.

They had earlier opening hours for the holidays so that was great! Waivers and checking in was…read moreeasy. Staff were very helpful. Kids enjoyed it, although some of the play areas are very small and restrictive. There's not too much to explore. Ball pit obstacle course and trampolines were fun. Pizza was gooood! I would highly recommend! A reasonable price too. Bathrooms are all the way in the back, but they have plenty. It was a fun time as always at Urban Air!

We had a great time. The staff were fabulous and kept coming by to check on us. The food was good…read morewith great service. Plenty of lanes available. We will definintely be back!

I definitely love this place. Service was exceptional, food was great. They have a big drink…read moreselection. Bowling is great with plenty of lanes available. Food menu is ok. Very clean. They also offer a pool table area for adults. Arcade for kids. Place is amazing for hosting birthday parties. Definitely coming back.