We had a good experience with BD Experience (or "BDExperience"), a business line of Best Day Travel…read moreGroup, based in Cancun. I'm surprised to see an average 2.2-star Yelp rating for this business (137 reviews), at the time of writing this review. Our experience was a solid four stars. Side note: Based on some of the pictures here, I'm also surprised to see that Best Day Travel hosted what appeared to be an official Yelp event back in March 2016. My wife and I booked a vacation package to Grand Velas Riviera Maya resort, located in Playa del Carmen, through Costco Travel. As part of that package, BD Experience was our ground transportation between Cancun International Airport and the resort. The arrival and departure transfers went well. Both ways, we were safely and efficiently transported in nice, air-conditioned, private vans with music. Each way, it was just us and a dedicated driver. Getting from the airport to Grand Velas took about 45 minutes. The return trip from Grand Velas to the airport took less time, about 35 minutes. Upon arrival to Cancun and exiting the airport, it was very easy to spot the BD Experience employees holding Costco Travel signs. There were many BD Experience employees, wearing red shirts, and BD Experience branded vehicles. This appeared to be a popular service with a lot of American customers waiting in groups, clustered near the vans. We waited about 5-10 minutes outside before we were led to a van, our luggage loaded in, and on our way. Going to the resort, we rode in a BD Experience branded van. Going back to the airport, we were picked up in a sleek, luxurious, black Mercedes van. Both drivers were great. One of the drivers spoke very little English while the other spoke good English. Communication with BD Experience was done via WhatsApp. I mostly messaged with BD Experience's business account at +52 998 321 5963. I also messaged with Hugo Figueroa regarding our departure confirmation. I had a pleasant experience with Hugo. We had a good laugh about my WhatsApp profile picture with "Nature Boy" Ric Flair. Woooo! But seriously, everything with BD Experience went smoothly. Pickup times and other details were well communicated in advance. We had no issues. Bring cash to tip your driver. I suggest $5-10 USD each way. Tip more if you have a larger party with lots of luggage. In case we had any issues, Costco Travel gave us the following phone number for BD Experience: +52 998 113 1814. Check out BD Experience on Instagram at https://www.instagram.com/bd_experience/?hl=en

Avoid BD Experience -- Especially If You're Traveling with Kids or Want a Stress-Free Trip…read more We recently traveled to Cancun and booked BD Experience as part of a Travelocity package. I strongly advise avoiding this company if you're traveling with children or simply want a smooth, reliable experience. To confirm your shuttle, you're required to reach out to BD Experience about 24 hours in advance -- but they don't make it easy. You have to contact them through WhatsApp Business, and even then, they redirect you to a different number because the first one supposedly has issues. I followed the instructions and confirmed our arrival. No one ever reached out to me directly. Upon arrival in Cancun, we located their kiosk and were told to wait 30 minutes. Eventually, we -- along with several other groups -- were shuttled to our resorts without issue. The problems began the day before our return flight. I messaged them to confirm our pickup, only to be told that our booking only included a one-way trip to the resort. This was incorrect -- my itinerary clearly showed a round-trip transfer. I even sent them a screenshot as proof. Still, they insisted I contact Travelocity to obtain specific voucher numbers. After wasting time tracking those down, BD Experience finally acknowledged our round-trip booking. I requested a 10:00 AM pickup for our 1:00 PM flight. They refused, saying we had to leave at 9:00 AM because another guest was scheduled at that time and we'd have to share the shuttle. This change effectively cut short our last day -- our kids couldn't even use the pool before leaving. We were ready in the lobby by 8:30 AM. Multiple shuttle drivers arrived and called out guest names, but no one ever called ours. By 9:10, still no driver. I messaged BD Experience -- no reply. Ten more minutes went by. I asked the Hilton staff for help. One kind employee tried calling BD Experience (he speaks Spanish), but they didn't answer. At 10:14 AM, an hour after our scheduled pickup, BD finally responded via WhatsApp saying the driver was there and we weren't -- a complete lie. They didn't even attempt to send another vehicle, just told me to contact Travelocity for a refund. At that point, we were stranded with two small kids and no ride to the airport -- and already late. Thankfully, the Hilton staff stepped up. One of the lobby attendants (guy in a black t-shirt -- please thank him!) called us a taxi, which cost us $60 USD. We barely made it to the airport on time. If I hadn't insisted on leaving early, we might have missed our flight -- with a 3- and 5-year-old in tow. Can you imagine missing your flight, having to rebook last-minute, possibly being separated from your children during seating? Travelocity -- why are you partnering with a company that provides such unreliable service? BD Experience -- you caused us stress, wasted our time, and left us scrambling with young kids. If anyone wants proof, I have the WhatsApp chat log.

Very disappointing experience. Bus was uncomfortable, smelly and A/C turned off during the tour…read more Didn't spend enough time in Chichen Itza and Valladolid. Spend your money elsewhere. !! Warning !! Do not book your tours at those Xcaret booths. You will end up with this company and they won't tell you until the night before.

If you do not speak SPANISH, DO NOT TAKE THIS TOUR! It was…read more$85.00 to Chichen Itza, Cenote and Valladoid. They picked us up at the RIU Cancun with a van and took us to a warehouse and made us wait for 45 minutes. Then put us in an older tour bus and spoke zero English to us. Although 1/3 of the bus only spoke English. We kept asking him to tell us what was happening in English, but he couldn't. We spent too much time at the other two places and not enough time at Chichen Itza. The tour guide was on his phone on the way back, listening to videos and social media. He was extremely rude. He was also playing his own music from his phone on the blue tooth speaker. The tour guide's name was Alejandro. When they dropped us off he let out a big scream as if too say -he was so happy that we were finally off of the bus. Do not use Dream Tours!

SCAM ALERT!!! Booked…read moreat the front desk in the lobby of our hotel. The sales person showed us photos of the tour we booked... ended up nothing even like the photos.. went to a crappy park where we were stuck for hours with no way out. We told the sales agent when we returned and he denied everything.. said we misunderstood. Also the hotel says they are a 3rd party and not responsible. It was a total scam!

This travel agency was one of the best places we could have ever come across! We were lucky that…read morethis very professional and accommodating business was a short walk from our hotel. We walked past it daily and visited almost frequently! Featuring fun travel locations by Xcaret, it is conveniently located in the "hotel zone" of Cancun, Quintana Roo. We received great service by Sergio Manyolejo and Karen (who's last name I didn't get). We went on several great trips during our stay in Cancun, which included: Xcaret Plus, Sea Trek Encuentro Con mayas Xcaret, TiBurones Aventura Interactiva Xcaret, and Cena Gran TLaChao Xcaret. Each trip deserves a review of it's own. So I'll just say here, that this is THE place to schedule your tours. We got personal service from beginning to end. They made all the planning arrangements to pick us up from our hotel, transportation to our chosen theme parks, complete with guides & maps, and of course getting us back safely to our hotel again. Each adventure is not cheap, but it is money well spent. After all, it's a vacation! We deserve to splurge sometime! The most memorable parts of our vacation was made possible by Excursion Travel! Don't leave your hotel without them!

It's too bad there isn't a negative star for scam artists. These people appear professional have a…read morewebsite and offer a receipt for services they intend on providing. Your credit card will be charged and you will wait for a bus that never arrives. This was the seventh wonder of the world and we were excited about seeing the Mayan ruins. We paid 55 dollars each for the ai tour. We were told to wait for the tour bus and be there at 10 til 8. We did just that. We called and they did not speak English suddenly and when we went over the garage door was closed and locked.

Didier was AMAZING. I will be completely honest I was extremely skeptical at first. I wasn't sure…read moreif this could be true 296 for 3 parks? That's basically $100 per park. $100 isn't cheap but for all you get at each park to me it was worth it. All parks included transportation to and from my hotel. Two parks included one meal (Xcaret & Xenotes) and the third was all inclusive - all you can eat and drink (Xel-ha). He was very professional and courteous but I had to be extra careful. I mean my friend and I are the easiest targets! Two women first time in Cancún with limited time to book activities. He let me take a picture of his ID and allowed me to look up the # of the company online to call and verify he actually worked for the company. He answered all my questions and was patient until I did all my research. Well I didn't get scammed! I did all 3 parks and LOVED every second of it. Thank you Didier!!!

Amazing beach and town. A must see. Pristine water, cool bars, beautiful nature preserve, shopping…read moreand more

There is so much to say about Xolbox, so few about Chiquila. Chiquila is a very small town, few…read moreblocks between the town edge and the ferry pier. When going to holbox by driving your car, you will find a lot of parking options for day-in-and-out as well as overnight stays. Price for the overnight is about 8 dollars which is a bargain. Same as cancun, you will find a lot of ferry tickets sellers on your way to the pier, you go straight to the pier and buy the tickets from the only two major companies there, one that is more like the Cancun's ultramar and the other that is more like a family owned ferry (7 or 9 hermanos is the name, but also a big ferry). We used both, service was equal, great, climated area, open air roof, bar service, bathroom. Family owned was cheaper, so that would be our choice next time. Xolbox is almost 98% cash only, so make sure of that before you go. The beaches are worth it. It is like going to a desert caribean island with few real estate development, cell signal on and off, cash only, but the sea and the view are worth the price, if you want to disconnect from everything.

From the owner: Vive Cancún Tours & Travel ofrece a nuestros visitantes un catálogo extenso de Tours Económicos y…read moreVIPs con traslado desde Cancún, Playa del Carmen y Riviera Maya: Chichen Itzá, Tulum, Cobá, Isla Mujeres, Cozumel, Holbox, Contoy, Xcaret, Xel Há, Xplor, Las Coloradas y más de 40 atractivos en el Caribe Mexicano y el Mundo Maya, México