My vehicle was hit while parked on the street. it was a late…read morenight hit and run. I have been a loyal customer for over 20 years with no issues. It would have been nice if you offered a waiver on first issue due to duration of time without incident and being a loyal customer.

SUMMARY: No matter how appealing their quote looks--don't fall for it. Go with a major insurer with…read morea strong local presence in your state. You might pay a bit more each month, but when you need help, you'll want someone who can send an adjuster to your door and cut you a check that same week. Acuity will only multiply your problems and pain. DETAILS: A relative I care for had insurance through this company for nearly 10 years without ever filing a claim--until her car was damaged in a hit-and-run. That's when the nightmare began: 1) Three weeks of delays just to start the process. They required our dealership--the largest in Arizona--to resubmit all its paperwork using a completely different system than the one they originally told us was acceptable. 2) A ridiculously convoluted process to turn over the totaled car. They kept claiming we hadn't submitted paperwork that we had sent multiple times. Then they required us to coordinate directly with their local pickup company, which failed to show up twice at the scheduled time. Acuity then turned around and complained to us that the car wasn't picked up on time. Really? 3) Nearly two months to issue a check. The entire claims review process dragged on for weeks and weeks and weeks. And there was no reason for this at all - it was a straightforward hit and run case, with a clear repair estimate from a reputable local dealership. 4 )An indifferent, unhelpful adjuster. Our assigned adjuster had all the charm of a robot but none of the efficiency. She consistently took two days or more to reply to even the most basic questions--and the responses were usually incomplete or irrelevant, triggering another two-day delay with follow-up questions. She frequently promised to send information and then didn't follow through. The lack of urgency, empathy, or basic professionalism was stunning--especially considering this all happened over the Thanksgiving and Christmas holidays.

Definitely not my typical type of Yelp. But after this experience it is definitely worth taking the…read moretime to share with others. I moved up here 3 months ago and needed to change insurance providers I was a bit weary doing this as my prior agent was a friend of the family. Honestly, it seems that the Sheboygan area is a bit over saturated with State Farm agents with there being 5 or so just in the city. Planning on calling all agents, I called the first on my list; Chris Toutloff. Chris and I talked for 15 minutes on the phone before we even got into the nitty gritty of car and rental insurance. Chris is a very personable guy, understands the industry and genuinely cares about his customers. Need a new agent? Call Chris first.

Such a nice guy! I called him after moving to Sheboygan. Once he got all of my info from my last…read moreState Farm agent, he chatted with me about the area and wanted to get to know me a bit. After the conversation ended and we hung up, he called back a little bit later to say happy birthday since it is on Monday and they are closed for the holiday. What a nice man!

Thomas was very responsive, even on a Friday night and Saturday morning! Went above and beyond our…read moreexpectations. Would definitely recommend.

From the owner: Nicla Insurance Provides Auto Insurance, Boat Insurance, Business Insurance, Motorcycle Insurance,…read moreAircraft Insurance, Auto Home Business, Renters Insurance, Automobile Insurance, Life Insurance Services to the Sheboygan, WI Area.

Initial, basic, home owner quote provided. Repeated requests for additional information on actual…read morecoverage amounts ignored. No follow-up of any type from Circle Insurance despite repeated requests for a doc sheet. Signed with national competitor who was very responsive and helpful - and provided very good rate/coverage. Circle Insurance - Do not waste your time.

The secretary was sweet but the agent in charge was an ass. He was rude; unable to answer my…read morequestions clearly; and overall not a good experience with them. I would buy insurance elsewhere.

Pete is great in explaining policies, prices and translating insurance-speak into something I…read moreunderstand. Have had insurance through Insurance & Mortgage Services over 10 years and intend to stay there.

ABSOLUTELY The worst customer service. Call 4 times about the same issue and never get a call back…read more Then go and cancel my policy and my auto payments are still coming out 3 months later. Call about that and get the " what's your number, we'll get back to you."