My customer service representative, Kat, was phenomenal! The system tried to give us a hard time…read morewhile purchasing my policy but Kat handled it like a true professional. Courteous, professional and sharp. Mos definitely an asset to Direct Auto. 10 out of 10, I'd recommend. Ty Kat! You. Are. Awesome!!!

I've been paying full coverage with direct auto. Times are hard , so on August 8th 2025, I called…read moreto have one vehicle changed from full coverage to liability for my upcoming coverage which is automatically charged, which is why I called days prior.My bill is due on the 18th of each month. On August the 13th, there was a bad storm and I ended up on a flooded street. The claims adjuster told me my policy changed on the 8th , however, I had already paid for full coverage for that time period, my full coverage was until the 19th and they made sure to still collect my money for the following due date without returning my calls. I called on the 14th of August and did not talk to the claims adjuster until the 22nd of August ( and I still had to call her, she messaged me once that she was away from her desk and would return my call and she did not) . She basically told me I wasn't covered, which I was and then she told me she is closing my case , I can't log into my account. My vehicle is just sitting non drivable. I am so stressed from being taken advantage of. I have file a complaint with the insurance commission and finding a lawyer because this is wrong. I am very disappointed with direct auto insurance. All this time, I felt such a peace of mind with this company but not anymore.

I had a pretty stressful situation come up with my insurance recently--my monthly payment suddenly…read morejumped from $41 to $101 with no warning, and I had no idea what caused it. Naturally, I was frustrated and a bit concerned. I decided to call State Farm to get some answers, and I'm really glad I did. They took the time to explain that the increase was due to some coverages that needed to be signed off, and from there, they actively worked with me to get things corrected. Even though the app was still showing the higher amount at first, they didn't just leave it at that--they stayed engaged and continued working on it. By the end of the call, they were able to bring my payment down to $67, and then I was later informed that my next billing cycle will drop even further to around $48. That level of follow-through really stood out to me. I want to specifically highlight Erin Wiggins, who helped me through this process. She was patient, knowledgeable, and genuinely cared about getting this resolved for me. She made what could've been a frustrating situation feel manageable and handled everything quickly and professionally. Honestly, this isn't my first time dealing with State Farm, and one thing that's been consistent every time is their customer service. They communicate well, treat you with respect, and actually work to fix the issue instead of just giving generic answers. If you're looking for an insurance provider that will actually take care of you when something goes wrong, I'd definitely recommend them.

Good, affordable insurance with exceptional service! Taylor was so knowledgeable, professional and…read morehelpful!! Took time to go over all my questions and concerns. From the first phone call with Heike to finalizing paperwork, everything went great!

Leslie and her team at King Insurance Solutions are top notch!…read moreIf you want to get the best coverage at the best price from the best agency in town, call them. As independent agents they can do the shopping for you.

From the owner: We're human! Not lizards! We represent over 200 insurance companies. we write personal and…read morecommercial insurance, life insurance, and group health.

Alexis is always so helpful and kind! Always makes the process of anything with State Farm go so…read moresmoothly!

Taylor Guerrero is amazing , she is quick to respond and always tries her hardest to get you the…read morebest rates available. I am foever thankful to her for her amazing customer service.

Fast and affordable. Very professional. Responds quickly. Willing to go out of the way to make…read moreaccommodations.

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