Dr. Groover is very friendly and cares about your animals and his clients. I would never take my…read morepets anywhere but Aiken Vetinarian .

I have been going to the Aiken Vet. Clinic for over 40 years and have found the veterinarians and…read moretheir staff wonderful. My cat of 19 years is also a long time patient. They make every visit a new lesson in finding the best treatments for my dogs, cats and my horses. Now that I am a retired horse owner, I now only have 2 dogs and 1 very pampered cat. Charlie and his partners are wonderful and will answer any questions that you may have.

This practice knowingly employs an atrociously nasty veterinarian named Susanna Oliver who…read moreviciously badmouthed a customer and divulged confidential animal treatment information in a salacious defamatory way about services discussed but not even rendered. Though the practice was warned about her they kept her employed and allowed the abuse and confidentiality violations to continue to the point that the client needed legal cease and desist representation. The clinic's response to the confrontation was to accept no culpability whatsoever.

My dog had a huge health crisis over the holidays and we chose Aiken Animal Hospital to treat her…read morewhich ended up being an almost month long stay. She was put through so much and the vets were so supportive and positive throughout the entire experience. Dr. Brown is truly such a blessing and we feel so lucky to have her treat our dog Posie. The staff called us with updates twice daily with and it was very clear they really cared about her and were doing everything they could to look out for her. Even after she was discharged they still checked in. If you want to go to a vet where they are willing to invest the time and energy into giving your pet top quality care this is 100% the place to go. We will certainly be back.

The staff is amazing and scheduling is super easy online! My dogs and cats love the staff they are…read moresuper friendly and helpful.

I have been coming here for years but they want my dog sedated all the time just yearly checkup. It…read moretakes my dog 3 days to come down off the drugs for what nothing no thank you. He does not bite has never bitten anyone.

They helped my neighbor with spaying her female that really isn't use to humans to well. And when…read morethe surgery was over, they went over everything to where she ( as an elder) could understand

Vet clinics are twice a week. Tuesday and Thursday. 8:30am to 11am and 1pm to 4pm…read more I suggest you show up early and get in line. We showed up an hour early and was 2nd in line. Sometimes, they have all spots filled for the day by 8am. If you have recently lost a pet, they take donations of old pet beds, kennels/runs, and grooming supplies. You can also show up around 11am and apply for pet adoption. Basic vet services are less expensive. Nail trimming, shots, spay/neuter, and health check are a few of their services.

Came to get my elderly kitty checked. The lovely DVM Porsha…read more(sp) is amazing. The support staff couldn't be anymore awesome..

Brought our male cat in to get neutered and an hour later he passed away. When they called they…read moresaid they don't know what happened, and that it was the first time seeing something like that happen. When we asked to get autopsy done they refused and they didn't even want to acknowledge they made a mistake. Just paid them 140$ to get back his ashes and a card. They have no sense of compassion there and even I felt something off when I would take my cat there weeks prior. It felt like death and sadness, the techs didn't show any care, didn't bother to address us like "family" as they say they are. During the first visit our cat was fine as soon as they brought him back to us after his shots his behavior changed from a happy cat to a scared, skittish one. He didn't want to get touched by anyone after wards. Makes me wonder what they did to him.

I've made numerous trips to HAH in the last few months as we are new to the area and had a medical…read moreemergency for one of our cats and needed a vet clinic that was accepting new patients. That was a few months ago, then more recently we rescued two stray neighborhood kittens and I took them there for a checkup since that's the only place I'd been. After a wide variety of care to senior cat mystery illness to standard kittens with parasites, I'm not sure I will be going back. The bad news first: they are not great at warning you with a cost estimate before doing a service that they will charge you for. There have been a few things they've done (ear mites, eye stain) that I didn't realize would have a fee associated with it. I know it's too much to ask for a menu-type list of services and costs but I would appreciate a little more disclosure about those things prior to checking out and getting hit with a big fat bill. Additionally, I've been disappointed in their fecal sample analyses, they charge a lot for the in-house test and don't check for some things I think they should check for (no giardia?). The mail-off test is even more expensive and for parasites that don't show up in every fecal sample analyzed, that's a huge pain in the wallet. At about 50% of my visits there, the vet and tech do come in the exam room to talk to me or do a couple things to my cat, but the other 50% of the time they take my cat out of the exam room and into their back room to do things like draw blood or give vaccines or clean ear mites. I'm not sure why they do this; I have never had a vet take my pet out of my sight to do those things and I can't say I'm a fan. I want my pet in my sight the entire time, I want to be able to comfort them or at least monitor what is being done to them and how... I have no reason to suspect poor handling of animals here, they have always been very kind and gentle, but going behind closed doors is not a good look regardless. In addition to that, I've been at a couple appointments where I have questions for the vet but the vet never comes in the room, the tech is running back and forth to them with my questions. YIKES!!! I'm paying a lot to interact with a vet and have them explain things to me. If they're too busy to talk to me directly, they need to schedule less. They have also not done a great job in general of explaining why they do certain things or why they prescribed certain medication versus another that would do the same thing. I want to know the details- I have a science background and am curious and want to help make the best decision for my pet so when they give me a general google-able answer, it's frustrating. Generally speaking, their prices are competitive with other vets I've spoken to in the area but I have had some issues with medications and getting overcharged (medicine they gave me for roundworms for the two kittens costs $5 on Chewy but $22+ from them, and I wasn't given the option to get a prescription to take elsewhere). I get that they make money off of those products BUT the goal is animal care, and I'm more likely to keep up with regular vet visits if I am able to save money on things like random prescriptions or preventative meds. The good news! The staff have always been friendly and kind to me and my cats. Dr. Berry is great! He has a great table-side manner for dealing with pets and their owners. Dr. Ray is also very nice but is a little bit less personable and doesn't explain things or answer questions as well. The techs like I said are kind, but I don't always get the impression they know what they're doing. The office is clean and they're always quick about getting me into an exam room so I don't have to wait in the waiting room, which is especially nice with cats. Again, they have good availability for same day appointments and new patients which counts for a lot these days! I have been thankful to get my sick cats in when I needed to. As you see I have a lot of thoughts weighing on my decision to choose a vet, and I think the biggest reason I will switch veterinary clinics is location. I chose HAH initially because it was close to our rental home, but we have since purchased a home further away and as my life is chaotic enough with one human baby and 5 cats in the house, every minute of the day counts and a closer vet is going to be the best for me. The other negatives I listed above play a big factor too, I might not change if I really didn't have issues. But no vet is perfect and I think HAH does a great job of serving their clients in Aiken and for whom money is no object.

After 1.5 years as a client, I called to schedule a nail trim for my cat only to be told that my…read moreaccount with HAH had been closed, and the records were available to send to another practice. After I replied that there must be a mistake since I didn't request my records to be sent elsewhere, I was informed that practice management had closed my account. According to them, I made a "rude and inappropriate" comment during my last visit two months prior, so they would no longer see my sweet boy. When I asked to speak to the practice manager to find out exactly what I said and to whom, I was told she was "on personal leave". Convenient. I have absolutely no idea what I could have said. Was it misinterpreted? I will never know. My only negative comment has ever been that I didn't particularly like Dr. Ray. I didn't find her to be pleasant or personable from the first visit. I had just moved to Aiken, the office was conveniently located, and she lived in my neighborhood, so I continued to go there. The main reason I don't care for her is that about 6-7 months ago, I brought in a kitten to be checked out along with her foster mom. I used the chair near the computer to complete the paperwork and give some sitting room to the foster mom who I didn't know very well. Dr. Ray came in and before she could get through the door, she is telling me that I should not be looking at the computer because of the confidential patient records. I was shocked. I told her I was absolutely not looking at the computer only using the chair near it. The tech apparently (and irresponsibly) left the computer running after leaving the room, and I can only guess upon re-entering the room and seeing the monitor on, assumed I turned it on and told Dr. Ray as much. I never touched or even glanced at that computer. Neither the doctor nor the tech apologized for their "rude and inappropriate" and false accusation. I work in the nuclear industry, so I am very very aware of privacy and confidentiality. I was not, then or now, the least bit interested in any of their patient's records. I would have left the practice, but another doctor who I liked very much, Dr. Berry, was there, and I specifically requested him each time after that. He left earlier this year. Again, I should have left then. I find HAH's response to whatever I said to be ridiculous and extremely unprofessional. Noone called or e-mailed me to clarify my comments. Noone proactively sent the medical records and informed me of this situation. What if my cat had an emergency in those two months, and I rushed him there not knowing we weren't welcome, what would they have done? Let him die? There are other more established veterinarian offices in Aiken with experienced doctors. I would recommend going to one of those instead. I'm actually thankful to HAH for forcing my hand. I was trying to show support for them. I see fewer cars in the parking lot, and they haven't updated their website in the last 6 months so you can't even review the bios of the current (contract?) vets, and who knows about their techs...that's a revolving door from what I can tell. I have now moved my pet's care to a more robust practice with long term and experienced employees. I hope they learn from this. I know I did.

Excellent vet care; been using for several years and multiple animals and always received excellent…read morecare and compassion.

do not give your credit card to them,i used my business card to make a one time payment & they took…read moreit on themselves to keep taking money,according to aiken sheriff's dept that is fraud...also the horse was colicing & we were told to let it roll,he ended up passing away...beware!!!!!!!

I hope this is the correct location. I have no words for what Hannah at Lap of Love was able to do…read morefor me and my baby boy Emerson. She connected us to his guardian angel, Dr Sunday. He was my best boy for 8 years. I never thought I'd have to make this decision but I knew it was time. Thank you Dr Sunday for being there for us and being the one to be with us when he was sent off back home. All I can say is thank you.

A few weeks ago I contacted Lap of Love to provide them our information. The service offered was…read morejust what I was seeking, and I was comforted in the knowledge my wonderful boy could be served in his own familiar surroundings when the time came. But when I called them Saturday morning (9-5-2020) we got no love from Lap of Love; I was told nobody was available to come to us and they could give us "an appointment for Monday"; what happened to SUNDAY?! I inferred from their website they are available every day: "Appointments are scheduled throughout the week, please call for availability". I was crestfallen. Adding insult to injury, the gal matter-of-factly added that since Monday is a Holiday, there would be an added $50 charge. Bear collapsed Saturday morning; he could not wait even another day for their convenience, but why did they not offer to come Sunday knowing there was an urgent need? I still don't know why no one was available all of Saturday. Taking Bear away from home was the last thing I wanted to put him through in the final hours of his precious life; he deserved much better. I was bitterly disappointed and angry, but did not take it out on the gal from Lap of Love. I scrambled to make arrangements with BluePearl in Augusta and also had to find a friend willing to help me get Bear (130 Lbs) in my van and to go with me for moral support. Bottom-line. Your experience might be better if your pet happens to be ready to be put down on a convenient day and time for Lap of Love. But I can only speak from my own experience and it was exceedingly disappointing. If you pin your hopes on Lap of Love, just make sure you have a plan B.

We've been a customer for the last few years and recently they have been very poor with their…read moreappointment making. We called and made an appointment for our dog to have her nails trimmed and when I arrived I was told that no appointment existed and made to feel as if it was our problem. I wasn't very happy since I drove there and informed them of such. Their response: I don't know what to tell you. Not: geeze I am sorry about that let me see if I can work you in quickly. Fast forward three months. We made an appointment for the same dog who had an ear problem and wasn't feeling well. I arrived on time and was told that no appointment existed. AGAIN. Now, we are not crazy and understand how to put an appointment on our calendar. These folks are incompetent and could care less about doing a proper job for their employer and for the customer. The response this time: I don't see any appointments on here for you not today, next week, nowhere. If you'd like to sit over there we can try to get you in but we have appointments all afternoon so it may be a few hours. Obviously, after two times,I left and will never return. Whomever is in charge there should look into the appointment setter or their software. Because it ain't working. Their lack of competence and empathy when this is clearly their fault and problem gives me pause and I question their competence in all other areas now too. I would look elsewhere if I were you for a Vet.

we had to put our cat Kiki down after 18 years. These folks are wonderful. As painful as it was ,…read morethey helped us get through it highly recommend them again. Chris and Nancy thank you staff