Lodgis is one of the worst service providers I have ever experienced, and I strongly recommend…read moreavoiding it.
At first, I was pleased with them, because they've found me an apartment to rent in Paris.
But problems started to occur immediately. Upon entering the apartment, it turned out they hadn't fixed any of the faults pointed out to them in advance. They did it only after I sent a second request.
During my 2+ years of stay in the apartment, my customer representative changed at least 5 times. In none of those instances did I receive an update regarding it. I've always found it out when trying to contact my representative and then receiving a reply that she is no longer my representative and that there's a new one (the last one - Romane Vasseur - couldn't even talk English on the phone, only write it in Email. But she was actually the most efficient of them all).
Besides Romane, all of the representatives were hard to reach. In case of need, they would not reply to an Email until at least the third or fourth inquiry. One of them, Carole Charuel, ignored five messages, but when I CC'd her manager, Alexis Alban, on the sixth, she replied within a few minutes.
When they were finally up to handle a problem, it would take them a long time, even if it was urgent. And they would do it in a clumsy, inefficient way. For example, when the apartment's microwave stopped working, they bought a new one, though I suggested they send an electrician first to check the socket. It turned out the original microwave was just fine - the socket was faulty. They just wasted time and money on a new Microwave. There was also a time when a worn-out or broken part of the toilet water container had to be replaced, and they claimed it's my responsibility to do so, not theirs.
One client representative (Pascale Idee, who definitely was the worst one) was late for a video call we scheduled. She then also cut it short, despite me saying I still had issues to discuss, and left with "If there's anything else - E-mail my manager (Alexis Alban)". I did, but of course, didn't receive any reply. She also gave me the wrong details of the apartment's Internet account, so when it went down and I called customer support, they couldn't recognize the account based on the details I provided, which left me offline for a long time - a major problem, as I use the Internet for my work.
And finally, not surprisingly, after I left the apartment, they took money from my deposit to compensate for made-up lacks, like an electronic cattle that was never there (there was an out-of-order one that I haven't touched).
Lodgis's service repeatedly baffled me with its lack of professionalism, decent service, and treatment of paying clients. So, I strongly suggest NOT using Lodgis' service, which is amateurish, unprofessional, unattentive, unreliable, and impolite. Beware.