From the owner: livraison gratuite sur le mans dès 25 euros d'achatsread more

This review is for euroflorist.fr…read more I used them multiple times and they were okay. However, in the last 2 times I had a really bad experience that wiped out all the previous orders experience. The one before the last one was that I ordered a bouquet and chose the biggest size of that item, however the one that delivered wasn't as big as it was supposed to be when I compared the pictures on their website and the one that was delivered, and when I emailed them and sent them the pictures of the flowers that was sent, they said that after analyzing the pictures "In their opinion the size of the delivered order was correct". I said to myself, okay I won't order a bigger size anymore, because it will be a waste of money to pay extra money and don't receive what I paid for. The worst experience was with my last order which was a few days ago. I ordered a bouquet of Red Tulip to be sent to my French fiancée in here birthday. I placed the order 3 days before her birthday and of course requested the order to be delivered on her birthday date. I also ordered a pack of Macarons to be sent with the flowers. Here is what happened: 1- The order didn't arrive on that day. It was delivered a day later, which means my fiancée got the flowers a day later after her birthday (useless) 2- The package was missing the macarons. 3- The flowers that was sent were horrible, and didn't look anything like the ones on their website, even my fiancée made a joke with me and said: tell them you are sending flowers for a birthday event not to someone's funeral. That was the worst experience ever. What's even worse, is that when I contacted euroflorist.fr to complain and sent them pictures of the flowers that was received, they didn't acknowledge any of my complaints nor apologizing for ruining such a birthday gift. They didn't even apologize that order was delivered a day late. That was the worst customer service experience I ever had with a merchant. Anyway, I learned my lesson and won't use them ever again of course, and I already filed a dispute with my credit card company to get a refund. My advice to anyone who was thinking about using euroflorist.fr is to find another florist and stay away from them.