This is one as the best places I've received medical care. The process from check in to seeing…read moresomeone to getting treated to receiving follow up care is professional, streamlined, and efficient. The administrative and medical staff are friendly and helpful. When I waited longer than usual at a visit, I received an emailed apology! I was particularly impressed with the degree of care I received from the physician assistants. I saw Ms. Vardanyan, who correctly identified a mysterious health issue I was struggling with...the diagnosis was nothing I thought it would be and I was quickly prescribed the correct doseage of medication. My various symptoms cleared up and the quality of my life has improved so much since then. It wasn't a complicated health issue but it was nothing I would have thought of and Ms. Vardanyan was able to pinpoint the cause...for which I'm grateful! Patient First will require you have a credit card on file to pay for extra charges related to visits and such, so that is one thing to keep in mind. But I think this clinic is one of the best and well worth the hassle.

They opened right on time and the check in kiosks are easy to use…read more I felt respected from reception to triage to consult with the physician. The space is clean and spacious. The staff is courteous. The care is professional. Highly recommend.

Highly, highly, highly recommend! Best urgent care experience ever! This place does so many…read morethings right, including: (1) the ease of making a same-day online appointment; (2) a convenient location with adequate parking; (3) a modern and clean facility with a friendly receptionist, a water bottle filling station, and complementary tissues / masks / water / snacks; and (4) competent medical staff and doctors who really do seem like they enjoy their job. They really seem to go above and beyond at this place. For example, after the medical assistant took my vitals and exited the room, I started coughing / hacking uncontrollably. She heard me and came back in and proactively offered me one of their free bottled waters, which I very much appreciated. Also, when the PA/doctor later came in and I told her my symptoms and how I had tried to self-treat with some old Rx meds I had on hand (on the recommendation of my mom, who is also a nurse), she actually commended me for doing that, re-upped my Rx, and told me to keep going. Although it was no fun to be sick right before the December holidays, this place made treating that sickness less stressful than the typical urgent care. I give this place 5 stars -- maybe even 6!

I had a great experience here. I scheduled an appointment the night before and it was pretty…read moreeffortless to set up and complete the intake forms online. On the morning of the appointment, the front desk staff was friendly and efficient. The wait to be seen was reasonable, and wasn't very long at all. Both the nurse as well as the doctor were fantastic. The doctor didn't rush, and instead took an appropriate amount of time to discuss and perform an exam. I'd definitely visit this practice again. It was such a better experience than other urgent care providers I've had to use in the area. Everything was clean and appeared well maintained.

Accept insurance -- not only they charge a high fee, the generate more expenses but not accepting…read moreinsurance.

I was introduced to Dr. Possner by a good friend. There are not enough words to describe how…read morethankful I am for this introduction. From the first meeting I had with Dr. Possner, I knew things would be vastly different and that I had found someone that would have a profound impact on my health. My first appointment was the longest time I had ever spent with a doctor. My appointment was 2 hours and Dr. Possner had fully reviewed my medical records and engaged me in thoughtful conversation about my medical history. I left my initial appointment with a feeling of empowerment over my health that I had never really felt before. Little did I know that the impact of having Dr. Possner as my doctor would happen so quickly. I was on vacation and had an acute UTI. It was after business hours, but I was able to call the office and get the on call doctor that happen to be Dr. Possner. I walked him through my symptoms and he immediately called in a prescription for me. Because he had such knowledge of my history it was easy for us to communicate and talk through my symptoms. He checked on me via email through the client portal several times over the next couple of days to ensure I was ok. The fact that I was in a remote part of a different state and I was able to call and speak with the doctor saved me stress and the hassle of finding an urgent care to go to. He has made several recommendations to other specialists and doctors, all of whom have turned out to be amazing. His referral goes a long way with each specialist I have scheduled an appointment with. I can't recommend Dr. Possner enough; he's a great listener, thoughtful, caring, kind and you can tell he truly loves what he is doing. His follow through is simply amazing.

I am a klutz and had a bad encounter with a chair. My foot turned a brilliant shade of blue and I…read morecouldn't walk on it. So, I called Physician's Now Urgent Care. Thank you, Sarah for being such an angel. She helped me fill in the pertinent forms and take pictures of my id and insurance cards. Then, she took my medical background and I waited for an X-Ray. She was a saint. My provider, Dr. Tanya examined my foot. She was really fabulous and told me to wait until they could get it x-rayed. They X-rayed my foot and I broke it. : ( I now have a boot and a cane. Oh, not the look I was hoping for. I have to follow up with an orthopedic doctor. But, Dr. Tanya and Sarah were the best! Thank you, urgent care for making my visit a little easier and more comfortable.

SOOO, I fractured my knee cap and my surgeon requested I obtain my X-rays there. NO problem, until…read moreI got there and had to fill "a few pages out," in pain.... whatever! BUT, THE CLINCHER WAS: the radiologist who took a few pictures and told me to get off the table and WAIT in another room to make sure the images were "ok". Wow, such stupidity and I told him " NOT MOVING!" Too much pain and knowing that I had a severe fracture ( just knew it). Not being disrespectful or difficult, HE ( the radiologist) already SAW THE PICTURES/XRAYS, and asking me to move! WOW! Ended up with 12 screws and a plate in my knee cap! For a Radiologist and MAYBE A PHYSICIAN to see these X-ray, I got a severe problem here as to how EVERYTHING was handled, being a recent retired surgical nurse!

I would only come here if you really need to. I paid a visit because I was under going a lot of…read moreemotional grief due to the recent deaths of 3 family members around the same time. I then started spiking a fever so I needed a potential note from a provider asking me to miss a few days of work as I was concerned I may have also picked up some type of flu/covid. The wait time was short, staff were polite but I'm so disappointed with how they pushed for a PCR test when it wasn't covered. I specifically spoke with Dr. Lee and she informed me that most insurances will cover the cost. I ended up getting slapped with 2 bills $180+ for the visit and $380+ from labcorp. This is absolutely dishonest. I work in healthcare, specifically a hospital and I've seen how insurance works. I didn't mind paying the $180 but charged from labcorp like this and saying most insurances cover? I have very good insurance working at a hospital, so this is unreasonable. Similar to the previous reviewer before me, I would have rather gone to my hospital ER and paid way less.

A recent experience here leaves me concerned about the deteriorating quality of this urgent care…read morefacility: 1) I had an 11:40am appt, and wasn't seen by the doctor until 1:08pm, despite there being no other patients in the waiting room when I arrived. 2) The bathroom where I collected my urine sample had no soap or hand sanitizer to clean my hands, and no paper towels or option to dry my hands. 3) When I left after my appointment at this urgent care office, the front desk lady seemed to be passed out at her computer, with her head and arms splayed out on her desk. 4) The doctor at this facility misdiagnosed me with a yeast infection. I tried using the treatments she prescribed, and was writhing in pain days after while my condition worsened. A few days later, I saw a doctor at an AllCare facility, who right away diagnosed me with shingles. I'm now using this new treatment plan, and so far the pain and symptoms are slowly improving.

Pros: convenient location on the pike if you're in Rockville area, clean, modern aesthetic inside,…read morepolite receptionist, convenient that you can check in ahead online to save some time from doing paperwork in person, they also text you a link to fill out. You can reserve your appt day of ahead. Pretty easy to use interface for their reservation site. Areas of needed improvement: 1. Although the staff had a pleasant tone, they need to do a WAY better job of listening to their patients. I mentioned I wanted to get tested to know if I had a viral or bacterial infection and they ONLY gave me a strep (one type of bacterial) test. 2. The PA who saw me kept interrupting me as I was explaining my concerns; you could tell she was in a rush to get me out. They assumed I had bad allergy symptoms like everyone else they saw that day- while it's a likely case, that's not up to them to decide- what if I actually did have an infection that went untreated due to their rapid assumption? Disappointed in the quality of care provided here.

Terrible experience. Do not go to this location if you are in pain or want a doctor who listens to…read moreyou. My husband and I were there for 2 HOURS waiting for his appointment. Doctor finally came in and RUSHED through our appointment. She was talking so fast and walking out as she spoke, finishing a sentence while out the door. Didn't give us a chance to ask any questions about treatment or meds. Never again. The whole experience was bad.

Love this place. In the perfect location that I can walk to and the customer service is…read moreexcellent. Always here for my medical needs and wait time is not long. I have been coming here since I moved out here . Why is this place closed? I really hope he reopens.

Wasn't open on Sunday as listed on the door. I drove there very sick and on the door it's listed as…read morebeing open on Sunday but nobody was there and it was locked.

I had Meniscus surgery at Adventist Healthcare Shady Grove Medical Center on April 6…read more My entire experience was excellent from scheduling, pre-op instructions, communication on what to expect and how to prepare for the surgery, all the day of prep work, the procedure itself, post op recovery and information provided. Overall the communication provided was excellent starting with a friendly welcome at the hospital entrance. My surgeon, Dr Ajayi was great, he explained everything to expect and directions to follow after the procedure. This was really good experience and I would highly recommend both the Medical Center and Dr. Ajayi.

Truly a great experience here as they are very professional and good at communicating too. They…read moreare one of the best run Hospitals in Montgomery county with a full staff and capable of quickly handling most issues and emergency care. The only lacking issue is specialists for Trauma and serious specialist are not readily available which means you would have to be transported to another medical center, if they don't have the capacity to treat you properly. However in there hands you are really treated well and mostly moves fast if need be. I had an issue with the accepting Hospital not cooperating which could have been slightly bad (Georgetown Hospital, is the worst when it comes to it) they delayed the transfer and said that the orders were wrong, when in fact they just were being non cooperative for the orders. Other than that Shady Grove Adventist was not at fault and proved to be more than accommodating during my stay. I would say, I wouldn't hesitate to visit them for any emergency in the future.

I've been going to see doctor Gupta for over 20 years now and he's generally a great doctor. I…read morethink no one is perfect and the outcome you're sometimes looking for isn't going to be the one he prescribes but I believe that happens with any doctor. I'm not dismissing other people's experience with him, rather saying that I've been a long time patient and still choose to be one. He's always happy to see me and tries his best to listen to my concerns when I come in.

I first went to Dr Gupta 4 years ago with a concern about my knee. He was generally unhelpful,…read moretelling me that I probably had no cause for concern but still referred me to a specialist that ended up being unhelpful as well. Fast forward to present day - I went to go visit him with another concern. After spending most of my visit talking about his own personal life and telling me that I looked to be in great shape (weird), he told me that I probably had no cause for concern (despite my discomfort and issues I was having with my body health) and just told me to go get blood and urine work done. I listened and did just that. The results came back pretty clean so I thought there was no cause for concern. 3 weeks later, my symptoms worsened so I called him on a Saturday to ask if there was any medicine I could take or if he could possibly prescribe me antibiotics to help me with an infection. He was very curt, blunt and rude over the phone telling me that I wasn't listening to him and if I wanted his opinion to just take it. He told me to go to urgent care so they could tell me what was wrong. Oh not to mention that he made sarcastic/snide remarks about asking me if I had multiple sexual partners without any sensitivity toward my situation. He was more interested in sounding sarcastic and lackadaisical than concerned. I wonder if he treats all his patients and even his own kids this way. If a Primary Care Physician can't even prescribe antibiotics, ever tell me what's wrong with my body and will lack any and all empathy when addressing me health concerns, what good is he? Seems like Dr. Gupta would be better suited to just being a guidance counselor since all he's interested in is discussing what he did over the weekend instead of offering any helpful medical advice or solutions. Not sure if he's past his prime, but these days, Dr. Gupta, you need some empathy and patience when speaking with folks. It's called being kind. If you're going to be rude because I "need to listen what I'm telling you to do and just take my opinion you called me for" when I'm clearly concerned and in pain, then you clearly have other issues. Never going back to this "doctor". Read the other poor reviews he has. It checks out. Seems like it's time for him to check out and hit the retirement stride.