TERRIBLE! Do not use APPLIANCE DOCS!…read more Secretary (or lady answering the phone) incredibly RUDE and unhelpful! We should have stopped our inquiry for service at that point... Never honest with us on how long it would take to order a part... and once we did order, took just under 3 weeks versus the "day or two" they originally told us! We had to constantly call for updates... and never received an honest answer! Lady answering phones is exactly what you DON'T want to represent your business! She actually demeaned my wife for calling to ask when they would be able to get the part and fix our appliance...which she had to do numerous times. I thought that was the reason for their business! We will NOT use APPLIANCE DOCS again! Recommend you look elsewhere!

I have called them more than 6 times to fix a problem that happened AFTER they fixed the first…read more"problem". The first time they were called out, they took fault and did not charge due to it being the fault of the installers. Okay, great, taken care of. A week later, my appliance quit working all together. I made another call, they stated okay, well you will have to pay since we didn't charge you last time. Okay, that's nice, but I have a warranty, so why do I need to pay when this is a NEW issue that was not present before you came to "fix" the problem beforehand. So I called the warranty company. They stated that there were multiple complaints on this particular company, so they would in fact, take care of whatever the issue was. One may ask why I continued to call them? They were the only company contracted through Lowe's that accepted the warranty company. I wasn't going to pay money to have an appliance repaired that I had only had for a few months. They scheduled me for Friday between 8 am and 5 pm. They never showed up. I even gave them until 6 pm, just hoping the ran behind. They were closed on the weekend, so I had to wait until Monday. First thing Monday morning, I call, and the receptionist tells me they never had me in the books. That's funny, considering I spoke with her myself and she confirmed they would be there. So she tells me, well we can't send somebody out until Friday. So, an extra week. Mind you, my appliance had stopped working the Wednesday (less than a week after the came to fix the first issue) previous to me calling on Monday the FIRST time. This time, they actually showed up. They come in, plug it in, BAM, it's working. He said he had brought a part because he was SURE that's what the issue was. Okay, so why not replace it? It is obvious the part is going bad, but not completely broken. But hey, what do I know? I don't repair appliances for a living. A week goes by and, it's not working AGAIN! So I call again, they proceed to tell me, I should have been charged the last time and I wasn't, I will need to pay this time. I said okay, I'm pretty sure the warranty company will pay for it. They tell me NO, I will need to pay for it. Why should I pay for it? The warranty states if it is an underlying, internal issue with the unit itself and not user error, it is covered. So, I have to call the warranty company, the warranty company calls them, tells them WE will pay for the problem, just get out there. So the warranty company calls back, says okay, I've got you an appointment, they should call and confirm with you. Less than 5 minutes later, I receive a call confirming they will be here AGAIN on Friday between 8 am and 5 pm. Cool, now this is only the 5th time I have had to take off of work to get the SAME issue fixed. Friday rolls around, nobody shows up by 4:30 pm. I call the company, the receptionist tells me, you're not on the books. WHAT THE HECK DO YOU MEAN I AM NOT ON THE BOOKS???? Are you KIDDING me? So, not being apologetic, tells me I will have to wait until Monday between 8 am and 1 pm. SERIOUSLY? Then she proceeds to speak with me like I am a child being scorned. She is telling me, "Well, we're not going to come out and fix it for free. You will be charged a service fee on top of what ever the fee is to fix it." Ummm, NO, I will not pay a dime. The warranty company already spoke with you. So the owner gets on, starts belittling my intelligence while he is getting irate and irrational. Finally, he tells me, if we come out again and it works, we WILL charge you a service fee. I call the warranty company AGAIN, tell them what was said. The warranty company tells me to record us trying to start the unit for proof that it does NOT work. So, Monday rolls around, they are almost 30 minutes late. I let them in, within 5 seconds (literally) of looking at the unit, yells to me saying it is my wiring throughout my house. Well, that's funny considering I have NEVER had an issue with my wiring and all of my wiring and plumbing is up to date. So I tell him, contact the warranty company, I'm not paying. He starts to pound his hand onto his fist, speaking to be like a juvenile imbecile telling me " I TOLD YOU THAT YOU WOULD HAVE TO PAY UPON RECEIPT! THE WARRANTY COMPANY WILL NOT COVER THIS! I SPOKE TO YOU LAST WEEK AND TOLD YOU THIS!!!!!!!!!" He continues to speak to me like he is CRAZY, in my home. I told him to leave. He says, well I'm calling the police. Okay, that's fine. It is a civil matter. If you want to call the police and pay a couple grand going to court to get 50 bucks, be my guest. You're from Rolla, I know people here. So go ahead, make yourself feel macho. In the end, they came back in to show me the wattage, and figure out when THEY pulled the unit out, they loosened the cord. Most likely happened the FIRST time they came out. So I still had to pay the service fee, which the warranty company will reimburse and I am filing a claim!

Always a fast response and well trained staff, informative too…read moreWhen parts are needed we have never had to wait long Reasonably priced

They never answer their phone! Not everyone wants or can leave a text message. When they answer…read morethe phone they had good service..

LWAYS FRIENDLY AND HELPFUL. But took him three trips to finally get it fixed this time. Lower arm…read moreof dishwasher had failed and continued to cause leak problem over 2 to three months. Missed that on first two visits because it hardly ever is a problem, he said. New flooring cost $1600.

Terrible! My tenant said the technician walked in, saw a couple roaches and walked back. Tenant…read moresaid the technician did not replace the heating elements or even look at the oven. I will call for a call back to get the repairs completed properly.

I was in the market for a new vacuum for an Airbnb I operate. I have mostly hard floors with a…read morecouple of low pile rugs. The owner spent a lot of time with me listening to my needs then made a recommendation based on my answers. Best of all, the machine was $50 below the top of what I had hoped to spend. I'm so glad I was able to support a local merchant and skip Amazon or Wal-Mart. I highly recommend this store and will recommend it to everyone.

We attempted to visit the Museum of Vacuums. Despite other reviews proclaiming the proprietor nice…read moreand professional, we experienced the exact opposite here. Everywhere we looked, the hours are posted and they say "come on in". So we did just that. Since the is no exterior sign indicating the Museum, we walked in and asked politely "Is this the museum?" The answer came immediately and sternly, "NO. This is the vacuum repair. I have other things to do. You need to make an appointment." That is a DIRECT quote. NOWHERE is it stated that you need to make an appointment. In fact we read that you could come in and just look around. Since he had "other things to do", we turned and walked out. We love off-the-wall types of places and this one fits the bill, but we have NEVER been treated like this anywhere else we have visited.

Real pleasure to deal with . Verry professional an installation prices way under the competitionread more

BEWARE OF THIS BUSINESS!!!!! We called this business to come fix our ice machine as it was only…read moremaking a handful of ice and after a $85 house call the tech said we needed salt in our water softener (we haven't used that for three years) and to change our filter (one was already on the way). Needless to say we did all that and we still had the same amount of ice being made which was little to none. So, we called back the fridge "tech" who recommended a part that cost a total of $285. We trusted his knowledge and bought the part which he installed. No more ice than before was being made. In fact our fridge completely broke days later. When I called to ask why a part that we didn't need was recommended he said that there was no refunds on parts. Basically, we spent over $300 for nothing. Our fridge was not fixed whatsoever and the manager was condescending about the entire situation. I would rather have flushed my money down the toilet than spend another dime there or recommend this company to anyone to be taken advantage of.

I have Used Mark at A-1 heating and cooling for 20 years now. One thing that is always apparent is…read morethat Mark truly cares about helping his costumers, whether it is with helpful advice, or finding his customer the most cost effective way to resolve whatever heating or cooling problem they might have, it comes through that Mark is looking out for you. They will not try to up-sell, or pressure you at A-1, although if he will tell you if you actually do need new parts, or a new system for your home. Another thing that has always stood out to me, is how safety orientated Mark and his staff at A-1 are. If it is not right, or not safe to operate he is going to let you know, even if that means not getting the job. Mark is only one man, and usually pretty busy, but if you want a personable, and conscientious heating, and A/C guy, then do not hesitate to give him a call! Plus he may just have the coolest service van in the business!

From the owner: As one of the premier heating & cooling companies in Crawford & Phelps Counties, A-1 Heating & Air…read morehas dedicated our business to serving our customers with theut most quality in HVAC services for both residential and commercial entities a like. We strive to build out a culture with in our team that delivers the kind of experience you deserve when working with a service provider. The qualities that are most important to you, are most important to us-convenience, trust worthiness, good value, impeccable quality, and our willingness to stand behind our successes and learn from our mistakes. We invite you to explore our site, see what customers say, and give us a call.