The staff is outstanding always kind and so helpful. Thank you Suleyma for all of your kindness and…read morehelp.

Wells Fargo: The Definition of Incompetence and Deception…read more If I could give Wells Fargo negative stars, I would. This bank operates with zero transparency, misleading policies, and abysmal customer service. My experience proves that they are either intentionally deceptive or completely incompetent neither of which are acceptable for a financial institution. I opened a Representative Payee account for my disabled daughter, along with a personal account. Initially, I was able to make transfers between the two. However, the moment I opened a business account, Wells Fargo inexplicably severed the connection to my daughter's account without notifying me. Suddenly, I could only transfer funds between my personal and business accounts, but not my daughter's. I called for clarification and was sent on a wild goose chase, being transferred from department to department with no one able to give me a straight answer. I was told this was a "business department issue", even though the problem didn't exist until I opened a business account. Then, I was informed that because it was a Representative Payee account, I could no longer make transfers in or out which was a blatant lie, because I had been doing so as recently as October. When I escalated the issue, I was finally told that "as of today" transfers were no longer allowed. No prior notification, no explanation just a sudden policy change that somehow I was expected to accept without question. Where was my notice? Why wasn't this change reflected in my online banking terms, statements, or notifications? No answer just vague, dismissive responses from employees who clearly don't even understand their own policies. To make matters worse, when I asked to simply clear the negative balance caused by the monthly service fee, I was told that I now have to call customer service to have them process a transfer on my behalf. Excuse me? Why would I call someone to do something I could previously handle myself through online banking? This is not just inconvenient it's an intentional obstruction, creating unnecessary hurdles for customers while Wells Fargo hides behind nonsensical red tape. Then came the final insult a representative had the audacity to suggest I change the account type to a POA or a joint account. That's when I knew no one was actually reviewing my account, because a Representative Payee account is required by Social Security for my daughter's disability benefits. Changing the title would violate federal regulations, which Wells Fargo should know yet their employees clearly lack the basic knowledge to handle something as critical as a disability benefits account. To top it all off, when I requested to file a complaint and have someone call me, I was told, verbatim, that Wells Fargo does not call customers back instead, they'll just send a generic resolution letter in the mail. What kind of pathetic excuse for customer service is this? Instead of valuing my business, they dismiss concerns, fail to provide solutions, and operate with an outdated, stone-age level of service that prioritizes corporate convenience over customer satisfaction. Wells Fargo is the epitome of fraudulent, deceptive, and predatory banking. They create problems, refuse to solve them, and then gaslight customers into accepting nonsense policies that make no logical sense. If you value your time, money, or sanity, take your business elsewhere because Wells Fargo will absolutely waste all three.

Great service , quick and efficient , and no lines , I will…read morebe coming back to this location

I came to deposit a money order and Taila was aextremely helpful. She was very quick, patient, and…read morehelpful!

Eddie Scott was friendly, patient, and helpful…read more He helped me navigate a complex Wells Fargo mortgage issue.

I understand the pandemic has made things run slower but why not use the Chick-fil-A method? Have…read moresomeone outside to see what customers need. In many instances, like myself, need to withdraw or deposit money. Why not have someone outside asking if they need a deposit or withdrawal slip? Wouldn't that make things run a bit faster? Versus sending the carrel to get a slip & then sending it back & the customer takes more time filling it out? Seems logical to me...and that slip holder outside is always empty...

Each time we have gone here. We have always had exceptional customer service from the staff that…read moreactually want to help their customers. Many times. We have come without an appointment, waited patiently, and they've been able to help us with the solution out the door. Big shot out to the cashiers as they've always been helpful and willing to hear what we need.

Wells Fargo is the worst bank out there! Do NOT do business with Wells Fargo. The employees…read moreobviously do NOT care about pre set appointments... They do not want to help their customers!! Please go somewhere else! Thank you.

Extremely long wait times. Not enough staff. We went walked out went to a different branch.read more

Been banking with this entity for many moons. Visited this branch three times requested that a…read morecard that had been hacked be replaced and held for me in the branch, weekly emails inquiring on such card never answered. Six months later similar occurrence, manager took 2 hours to process the fiasco, once in my car an email states my phone has been updated to one that I've not had in 15 years. Placed a call for the manager, no apologies from him, a fluke might occur and I might actually receive new cards in 3-5 days per his statement. They would not hold the cards for me in the bank, could only mail them to me, going the extra mile would make me smile. At my request I asked for the print screens that I had verified information correctly, they declined to give them to me, why? 4 people greeted me at the door which is a nice feature, but competence is more important..

One teller working with 7 customers in line. Terrible customer service. There were people working,…read morebut no one came to assist.

I usually LOVE Wells Fargo. I've done business with them since I first opened a bank account. I…read morehave always had a pleasant experience, but I was just in this location, bright eyed and bushy tailed, and the young Hispanic teller was VERY RUDE. I did not see a name tag, so I'm unsure of her name. I'm usually not one to complain, but this associate had me almost shaking leaving that store.

The manager Vito promised to reverse a fee for a wire fee we sent given that the Bank was unable to…read morehelp us with our challenge in over two hours. When someone gives me their word, I expect them to honor it, and to do what they say they will do. A week later, after calling multiple times with no one answering the phone for the bank, I drove to the Bank to let Vito the bank manager know I had not received the fee reversal a week out. He tells me he's human and forgot. No accountability or insight into building trust with customers. Never coming back to this bank. Lacks leadership and accountability.

If zero stars was an option this location would get it. Awful customer service. Three tellers and…read moreonly one was servicing anyone. Line was SEVEN people deep. No care in the world. I waited 25 minutes to get change for a $20.

All the Hispanic staff there are chronically rude..I asked Julius why am I.D is needed to deposit…read moreinto another person's wells Fargo account since we're both customers. He looked insulted then defensive and said since it was a cash deposit not before another Hispanic lady comes running from the back to defend and answer for him. So is he not able to answer a simple question?.You guys need to leave all that at the door before heading in to work (and you guys know exactly what I'm talking about). And then waste your time for no reason, nothing has changed

I have an appointment @12 and they are on time.Judy Truong is so helpful and friendly she put all…read moreher efforts to answer all my questions and solve my problem very fast,I have been many others location but I am very happy with this branch :,)

The staff is always nice, but the branch is very busy and sometimes are under-staff sometimes only…read moretwo tellers for the long line. Not always greet you when you walk in, although they try. The staff at the tellers' window very friendly.

This Wells Fargo is always slow and low on staff it's like a Walmart this is terrible there is…read morealways 1 or 2 cashiers but most of the time just 1 if you come be ready to be in line for 30-45 min

Slow, rude service, IF you can get anyone to actual be at the teller window. They pretend like…read moreyou're not there, and if they DO decide to help you, if they need to go in the back, god help you. You'll wait 10 minutes, ask when they're coming back (again, IF someone is there and decides to acknowledge you exist), and wait another 10 mins. They've been this bad for at least 4 years.

I've been a Wells Fago customer for 17 years now. I hardly ever go to a physical location, however…read moreafter my experience at this location today I may reconsider who I bank with. I scheduled an in person appointment for 11:30am with a banker. I arrived 5 mins early, a Wells Fargo rep sat me down at an office and said so and so would be assisting me today and would be there soon... 15 minutes later I still had not been helped or checked on. I came out of the office and asked for someone to help me and what appeared to be the branch manager disregarded me so I left. Customer service at this branch needs some major improvement. So, what's the point of scheduling an appointment in advance?