On March 15, 2021, Jeff and his crew came to our home to install floors in two bathrooms and two entryways. None were large areas. Upon entering, the different workers were given their assignments. At about 9:30 a.m., we asked that they keep things to a "low roar" as one child was in a live classroom for the next hour. There was much resistance to this request. The job was initially scheduled to take two days. Thankfully, they were able to finish in one. They were in our home until 6:30 - 7:00 p.m. (not complaining, they finished in one day). Initially, we thought things looked good. However, upon further inspection, the lower-level bathroom was not straight. We called Jeff and let him know the issue. He called the installer. The installer told him that there were "no straight walls" and he was unable to do anything about it. Nothing was said to us at any time about any issues while they were on site. We believe that if the flooring would have been oriented differently, the 'unevenness' would have been more hidden by both the vanity and the commode. The floor is currently off by about an inch at one side and a half inch on the other. It is crooked to the eye, also. After calling and making Jeff aware of the situation, we were made to feel as if the situation was our fault because of a crooked house. I was also told that they no longer possessed any material that was used in our house. This was after I watched crew members take two unopened boxes out to the van once they completed their day. To say the least, the customer service lacked. Again, three of the floors look fantastic. But after that kind of customer service experience, I would not, and cannot, recommend them. I hope that we are the only ones to experience this level of disappointment. read more