I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

There are a few issues with SunExpress…read more First and foremost, their flights use the front two overhead compartments for flight equipment. Forcing customers who paid extra for their seat to put their bag elsewhere. Second, on our flight they seated families first, no matter the age of the child, which was a problem for us as more than 80% of the passengers were families. In these instances nothing you do will ensure you have overhead bin space (especially if you paid for a front of plane seat). You can't even throw extra money at the issue, because they don't have mid or business class with dedicated overhead bins. Thirdly, and this wasn't an issue for us but might be for someone else, their seats are tight. I'm of average size and I doubt anyone over a size 12 would be comfortable in the first row. The seats have metal separations in between them, so passengers of size wouldn't even be able to buy a second seat for comfort. Overall, they need to make a few changes to the style of their planes - but allowing passengers to buy first group boarding (before families) would be an easy fix that would go a long way.

I always prefer AA n US. However, Munich location is not what I would recommend. I am not sure if…read morethey have different way of doing business in Europe. I would not fly to Europe with AA anymore. Ground employees are not friendly nor polite. They should brought to US for training.

American Airlines is by far the worst Airline I've ever traveled!!!' DO NOT USE THEM EVER!!! The…read moreworst experience of my life. They lost my luggage they which contains my wife's ashes. My daughter has been spending her entire vacation crying in an airport!!! Americans was " you shouldn't put things you want to keep in your luggage "!!! What??!?! I paid 150$ for you to take care of my luggage. No offer to help me or reemburse me for for my 3000$ flight!!! These people are absolutely what is wrong with the world today!!!

While I like British Airways transatlantic service, I am not as big of a fan of their European…read moreflights. They are pretty no frills and don't offer much more value than taking a low-cost carrier. You have to pay for food and drinks, though they are priced rather reasonably for an airline. The seats on European flights are also smaller and there is no entertainment available. Check-in counter for BA at Munich Airport is located at Terminal 1A, but I had to trek to a different part of Terminal 1 to go through security. When I tried to enter through the security gate closest to the BA counter, it actually directed me to go elsewhere. Not sure why I couldn't go through since that security area is still part of Terminal 1. Also watch out where your gate is located. My gate back to Heathrow was weirdly located so I couldn't hear any of the announcements about boarding. I noticed people walking, so I had the sense to see what was going on. Otherwise I could have missed my flight. While I like BA's transatlantic service, their European flight service is about as good as taking a domestic flight in the US minus the free drink and snack. The in-flight service could be improved on, but unlikely due to the penchant for cost cutting.

Worst airline and service and management and leadership I've ever seen! No one knows anything or…read moretakes any ownership for any problem! Shocking level of incompetence throughout the organization!