1 Star - Extremely Disappointing Experience. I Do Not Recommend This Office…read more
I have been a patient at Women's Care on Linebaugh in Westchase, and I can honestly say that not a single visit to this office has gone smoothly. There is always an issue, whether it's the front desk not knowing what to charge, scheduling problems, or simply a lack of professionalism and communication.
Today's experience was the final straw.
Two weeks ago, I received a call FROM THEIR OFFICE informing me that I needed to see my doctor before they could authorize refills for my hormone replacement therapy (HRT). My current treatment is not working effectively, and I am still experiencing significant symptoms, including hot flashes and extreme vaginal dryness. Naturally, I wanted to see my doctor to address these concerns and adjust my treatment if necessary.
I scheduled the appointment with the woman who called me from their office TWO WEEKS AGO.
I arrived today, only to be told by the front desk that they did not have a valid referral on file, that all my referrals had expired, and that I would need to reschedule.
How is this acceptable?
I am an established patient, not someone walking in for the first time. If a referral was required, why wasn't this checked when THEIR OFFICE called to schedule my appointment? Why wasn't I informed ahead of time so I could contact my primary care physician and resolve the issue?
As a patient, I have no access to their internal system and no way of knowing what referrals they have on file. That is something their staff should verify before scheduling appointments, especially when they are the ones requesting that I come in.
What makes the situation even more frustrating is the consistently rude and dismissive attitude at the front desk. There is never any understanding, kindness, or effort to help resolve an issue. Instead, patients are made to feel like an inconvenience.
Women's healthcare is important, especially when patients are dealing with ongoing symptoms and need proper treatment. We should not have to deal with unnecessary obstacles, poor communication, and an unfriendly front desk just to receive basic care.
After repeated negative experiences, I have decided to switch OB-GYN providers.
I absolutely do not recommend this location. Patients deserve better communication, professionalism, compassion, and respect for their time.