Wonderful doctor's office and I never have to wait more then 10 minutes to see the doctor which is…read moreamazing because they tend to get pretty busy. Always in and out. Sue (lady at the front desk) is wonderful as well. So sweet and she really cares about the patients.

Dr. Singhal LIED about my diagnosis during an inpatient stay at Havenwyck to position me as a pawn…read morein his little game he's clearly playing against Rochester Center for Behavioral Medicine. He LIED about me having hallucinations (I've NEVER HAD HALLUCINATIONS IN MY LIFE!!), LIED about reasons for my length of stay (I GOT A STATEMENT FROM MY INSURANCE APPROVING 10 days of stay... and surprise surprise I WAS INVOLUNTARILY LOCKED UP FOR 10 days!!!)... He LIED about my "previous amphetamine use" to serve as just one of many DIGS HE MADE DIRECTLY TO ROCHESTER CENTER FOR BEHAVIORAL MEDICINE... HE FORCED ME TO TAKE MEDICATIONS I DIDN'T NEED!!!!... after reading my medical records...I'm talking to a lawyer. I'm absolutely disgusted!!!

Although our initial experience wasn't good, our issue was immediately addressed by Shelley…read moreSollars. She quickly got us in touch with another therapist named Kelli Weller who has worked out very well for my s/o and I. We just finished our third visit and look forward to several more. Her insights and observations have already helped us to improve our relationship. In conclusion we are impressed by how quickly and professionally our initial dispute was resolved and now happily recommend this practice =).

During the intake I told them I was looking for someone knowledgeable and would be ok with someone…read morewith less than a doctorate, but they had to be religious or esoteric. they assigned me an atheist student who only wanted to do that power exchange thing that is sexual in nature but without penetration. if you are looking for genuine help, go elsewhere; if you are looking for something akin to scientology this is the place for you.

Dr kitzmiller and staff are what we call a unicorn doctor. A unicorn doctor listens and validates…read moreyour symptoms or experience. Dr. kitzmiller has been compassionate, empathetic respectful nonjudgmental since day one dr kitzmiller and staff give me the tools for my treatment toolbox so that I can thrive and not just survive. thanks to dr kitzmiller and the compassionate staff. I am able to be the best momma wife pain patient advocate & person Physical dependency is vastly different than psychological addiction. You can absolutely be physically dependent, but not psychologically addicted to many different substances pain does not discriminate, and everyone needs their pain treated by any treatment method that benefits them every single time no questions asked! Thank you for the quote, I believe you" that is more than any type of treatment method that you could ever prescribe. The entire office gets it it's a well oiled machine! Everyone wants to have you be the very best version of you. I have been going to this office for over two years and some of these reviews are garbage! That's a you problem not a them problem Correct use doesn't equal abuse TM

I have been a patient here since 2023. Dr. Kitzmiller and the other providers are medically astute…read moreand responsive. Unfortunately the clinic manager and billing company incorrectly submitted my medical billing since 2023. I have repeatedly requested an itemized billing statement and have been repeatedly denied. I have repeatedly requested to speak with billing and have been repeatedly told that their billing company doesn't speak with patients. I have never received a bill from this clinic. I have never received an EOB from my insurance company. Diane the office manager told me today that I owe about 3,700 before I can make another appointment. I was given no notice and no bill until today. Durand the clinic manager told me that my insurance company has denied payment. This is incorrect per several high level employees at my insurance company who have stated that their billing billing was submitted on 3/21/25. It's in review. There has been no denial. The clinic manager abruptly withdrew no notice, no bill and no continuity of care told me that I cannot come back for treatment. This is patient abandonment. I really hope Dr. Kitzmiller sees this because I find him to be an excellent and ethical provider. I doubt that the medical providers are aware of this situation which is happening to other patients.

I called four times in less than ten minutes, and the four clueless people I spoke to could not…read moreanswer a simple question like what Insurance do you take. So based on that complete ignorance and clueless people, BOYCOTT this CLUELESS BUSINESS,who employee completely clueless people. Not sure how this place even stays in business. Care quality,does the staff even know what that word means,I am quite sure that they can't even spell the word quality. Type of care it seems like they don't even know what type of care they offer so this business claims to offer mental health services, well sure not from what I experienced on the phone ten minutes ago. It seems like this business has no clue what the hell they are doing. BOYCOTT this CLUELESS BUSINESS and the IGNORANT and clueless people they call a staff.

This place clearly doesn't have people's best interests in mind and they're LAZY! You're supposed…read moreto schedule an appointment through a call center. The call center representative scheduled me a VIRTUAL appointment not even an actual appointment and said they'd call me when the date of the appointment came close. I never got a call or anything and when I call them with the number the call representative gave me they say I got the wrong number and immediately hang up on me. Lazy pos. I will be getting therapy someplace else.