I was very leery to have physical therapy. Before we moved here, I had a bad experience with it…read more Also, it is hard to think about going when you are in pain, and don't want to be touched. At my first appointment, I already knew I was in the right place. They had all of my insurance details worked out ahead of time. I knew exactly what was happening with my benefits, and all insurance questions were answered before I had to ask.They really listen to how you're feeling, and what is and is not comfortable. I felt like they knew exactly how I felt, and what to do to make it better. When I left that first day, I walked out of the door with less pain. I am regaining my strength, and function. You really get to know the staff, which is an added bonus. They are not only good at their jobs, but they are great people. If you're thinking about physical therapy, call them. Don't waste another day being In pain, or feeling hopeless when you don't need to.

I have been going to therapy at NovaCare for 9 weeks after my first knee replacement. And I just…read morefinished surgery for knee replacement #2 a couple of days ago, so a new therapy journey is beginning with NovaCare again tomorrow! My experience with everyone here has been fantastic! I have worked primarily with Adam as my therapist, and several others, mainly Kayla. They are knowledgeable, personable, encouraging, and concerned. They are sincerely interested in my progress and goals, and even though I try my best to keep a good attitude, some days can be rough during any recovery process. They really help me stay positive when I need it most. Melissa even calls to remind me of my appointments, which is also a nice service. Initially, I started therapy somewhere else in Derby, and I didn't find the same level of professionalism. I once dreaded going to therapy, but it ironically ended up being the best part of my knee replacement journey. Now, I'm even excited to start therapy on knee #2. Every day I work with a therapist at Novacare I'm one step closer to achieving my goals - they are literally helping me every step of the way. If you're searching for a knowledgeable, encouraging, professional, positive therapy experience this is the place!

I have been going to NovaCare Derby for several years now. Always find the…read more treatments to be helpful and the staff to be both professional and kind. It's my 'go to' place for PT.

I absolutely love Derby Family Medical Center. I found this location when I first moved to Kansas…read morein 2023. Staff is absolutely great, clean and nice environment, and you're in and out in no time. They truly care and treat you with such respect and care. They also have an urgent care that I just recently found out about as well, which I personally find as a perk for this medical center. I also like to do a shout out to one of the best doctors there Koleen Guete. She is absolutely amazing! So professional, compassionate, and makes sure you are okay. I've never had a doctor that does so much to help you and make sure you're healthy, and make sure medical diagnosis is accurate. She truly cares. Edit: I also want to add this because I saw a person post that stated Koleen discriminates. I can tell you she does not! I'm a gay man myself and have never experienced anything to make me think that. She even offered to do prescription for my prep that I get through Mister, but declined cause I already have a prescription going with Mistr.com

My wife scheduled an appointment with this clinic and showed up the day of the appointment and they…read moreswore up and down there was no appointment for her, even though she confirmed it with them the day prior. They gave her attitude and said there was nothing they could do and made her go to Urgent Care later that night. At urgent care , the doctors were incredibly rude and incredibly unhelpful. They made it glaringly obvious that you are a number that they're trying to clear and move to the next one. The doctor consistently cut off my wife every time she was trying to speak about what happened to her. When she did get her chance to speak, the doctor made numerous rude and inappropriate comments. There are quite a few urgent cares around the area. Do not waste your time coming to this one. Unquestionably the most unprofessional and most rude staff I've ever experienced in my life. Regret coming here.