So far, I have had a better experience than the previous reviewer had. The staff was cooperative…read moreand sufficiently professional as staffs go these days. Dr. Craig was very patient with me and took time to explain the different meds and procedures available. I have not had a procedure yet. I am a little concerned about a new prescription not being phoned in to my pharmacy until closing time but other than that I am continuing with her care and will post again after I have an injection or other procedure.

I'd been under the care of two doctors after tearing a muscle in my foot, one ortho surgeon and one…read morewho was a " Sports Medicine rehab specialist". Neither one cared that the surgeon almost caused me to lose my foot by botching the reconstructive surgery. The rehab doctor watched me walk across the floor, prescribed custom insoles, and cleared me. The entire time I'm complaining of nerve pain. This went on for three years. While working one evening, I met Dr Vance. I asked him if I could run my case by him, he listened and told me to get in to see him. He was the only doctor who took my nerve pain seriously. He scolded my case manager for not being a proper patient advocate, he stood up for me with the insurance company, he demanded that I get proper treatment. He jumped through every hoop that was required for me to get the treatment that I needed. Because of the extensive damage done by the 1st dr, I do still see Dr Vance, but because of his patient advocacy, I have been able to get off of a significant amount of the medication that I was originally on before my 2nd reconstructive surgery. While a lot of doctors will throw a pill at the problem, Dr Vance wants to fix the problem to eliminate the need for medication. After reading some of the reviews, I can honestly say that I have never seen these actions by any of his staff. The staff has never been anything but friendly to me. Yes, he does have rules, as long as you follow the rules, you aren't going to have any problem at all with him. Yes, he requires you to quit smoking or using nicotine products because nicotine is a vasoconstrictor and keeps you from healing properly. His goal is to help you heal. If healing and getting out of pain is not important enough to you to follow his rules, don't waste your time because he does demand that you follow the rules. But that's why he has such good patient outcomes! I am walking proof of this.

Do not go and see Dr. Bell or his NP Dorothy Moore! The treatment I received was uneducated,…read moreunsympathetic, biased, and under treated. They saw me as a pain med seeker bc of the color of my skin, my credentials, and my age. They even wrote in their notes that I had a mental disorder that made up symptoms of pain. I will never go back here again!!!

I had to wait in the room for at least 30 min while I heard him conversing and laughing in the…read morehallway. The doctor didn't seem concerned with what I had to say. Treated me like I was a drug addict. I would never go back.

I can't say I recommend this pain clinic if you have any serious urgent matters. This guy works out…read moreof multiple offices and packs in as many appointments as he can there by only allowing him three to five minutes per appointment per patient. And on top of that he has two very rude assistance that are in such a rush to go to the next office they're shutting down the computers while they're trying to make your next appointment. I decided I wasn't going to go back so I told them to cancel everything. More like an ambulance chasing pain clinic

My mother comes here for pain management and it's an all day wait. The shortest wait to see the…read moredoctor has been 4 hours. They are not over booked or understaffed, just very slow moving. People with chronic pain are having to sit in uncomfortable waiting room chairs far too long just to see the doctor for 5-10 min. Plan for a long uncomfortable wait.

Have seen nurse practicner for years. She was excellent. On August 6th saw Dr. Marshall for 1st…read moretime. Normal visiit. She stated she would get my pain medicine prescription to pharmacy that day. It is August 30 and I have no medicine. Calling the clinic only gets you voicemail. No one ever returns calls. Evidently this is happening to many others by reviews I have read. Please join me in reporting her to the state board. CALL 601-987-3079

Just Awful! Have been under the care of Nurse practitioner (Kim) for years... NEVER have I ever…read moreseen a doctor at this office. But, That's another subject. After years of care with Kim, one day I had to go to the ER while at work for a low blood pressure that lasted a couple of hours because I accidentally took 2 blood pressure pills. I just increased my fluids and elevated my feet. But, The ER doctor who saw me for 10 minutes concluded my pain medicine must be too much that caused my BP to drop and decreased my pain medicine from 4mg to 2mg. When I had explained this to Kim, she basically said to me that the ER doctor knows more than she does as it relates to my care and would not change it back to what she previously prescribed me (4mg) even though she's been my prescriber for years versus the ER doctor laying eyes on me for 10 minutes.

Accidentally came to this institute because my appointment was scheduled at this address and she…read morehelped us figure out exactly what is wrong and we got the appointment scheduled for the next business day. She also called the administration for the hospital that gave us the wrong address for the appointment and chewed them out for messing up that bad. Thanks front desk lady.

Level 10 on all areas!! Love Dr. Ken Ehrhardt and all the staff!Covington office is also excellent.read more

A wonderful family doctor's office. The two doctors, Dr. Carr and Dr. Dumas, are wonderful. They…read moreknow their stuff but, more than that, aren't afraid to say when they need to read up more on a subject. They are quick to offer referrals when they think you need more specialized care. The office staff is warm and friendly and are quick to offer assistance with insurance filing and things like that. The hours are great. I feel that my family and I are truly cared about. What more could you want from a primary care doctor?